All the time I see people shoving cameras in fast food workers faces saying “ this &$@?! didn’t do this that and the third, they didn’t make my drink to standard, why is the service so slow “ and just FREAKING out on these disadvantaged youth, immigrants, elderly and so on.
I’ve worked in this industry for more than a decade, starting with Second Cup as a young adult and my last job was at the Marriott . I’ve worked everywhere from startups to big boss chains and the problem people have with the quality and speed always starts with management and corporate .
Service too slow?: corporate has told management to cut hours and labour
Food being made differently everytime ? : poor training and high employee turnover from mismanagement
Workers impatient / rude: this one is tricky. Attitude is determined by the individual but also heavily influenced by the environment . Maybe don’t assign blame to someone for being short with you. their manager might have just lambasted them for leaving one tiny little stain on the floor when they busted their ass
PEOPLE ARE NOT MACHINES. If you have a problem with an establishment then don’t go there any longer . Or complain to corporate about thheir choice to lower standards without villainising the underlings. Google reviews are fast efficient and public
Remember who the real enemy is - not the 23 year old immigrant kid trying to make a living but the millionaire ceo who is lobbying to make th ings more inconvenient for you and everyone you know and the government who lets them get away with it
