Hi there - looking for advice as I am not sure how to handle this.
I took my car - BMW X1 2019 - to a local mechanic mid August as I got a 'whistling' sound coming from the engine and a 'Drive train' message on my dash. From a quick google search it said it could be a failing turbo - but what do I know ?
I dopped the car on a Monday and for 2 weeks was told nobody looked at it as they had staffing issues. I was annoyed but had my daughters car to drive so I wasnt too put out. Finally on the following Wednesday (2.5 weeks after dropping it off) I got a call to say the car needed brake fluid, Engine mount and bushings. Ok - Do what you need to do. They do the work and on the Monday when I called to see how everything was going and when I could get my car back I was told that the 'Engine blew'!! Black smoke everywhere and they had to do a manual stop on the car to prevent it from blowing out. I couldn't believe it.
They tried to tell me that I had no engine oil in the car which is incorrect. The car was serviced in January and as I dont have a dipstick, there wasnt any light on indicating that the oil was low.
3 days later - after calling down in person and trying to get an update - I was told that the engine in fact hadn't blown itself out and they can work on it to fix it. A week later I was told that they had the parts needed and would sort it out.
At this stage I still dont know how or why this engine went the way it did or what the issue was only that they said it was lack of oil - either I hadnt filled it or the engine was losing oil (again I cant see how that was possible).
I asked several times was it the turbo, could it be the turbo etc. and was told no - the turbo was fine for a while I could get more time out of it and didnt have to do anything with that and that the car would be ready to take home in a week.
Roll on a few days later when I got a phone call to say the turbo blew and the engine was completely dismantled. They would have to get a new turbo and were trying to source a reconditioned one for me as the main dealer price was outragous.
A week later I was told they had to go main dealer as they couldnt get a reconditioned one and then a further week later was told they would be able to get a reconditioned one and they werent going with the main dealer at all.
At this stage I had more than enough and called to see what the hell was going on and was presented with a bill (not yet fully completed) of 4.5k !!!!!!!!
They told me everything up to the point of the turbo blowing was 2k as that was wear and tear and needed to be done anyway. The turbo and labour was another 2.5k
I am sick and feel this is outragous. From my side it seems that they misdiagnosed the fact that the turbo was failing and so allowed the turbo to pull oil into the engine and so it "blew" and then continued to misdiagnose the turbo until the finally blew.
IS there anything I can do here? How can it be that I have to pay this crazy bill when I feel I am basically paying for a full engine rebuild that was not my fault at all. The car didnt cause me an ounce of trouble since I day I bought it until the day I heard the whistling noise from the engine.
Is this crazy - am I being taken for a ride - or are there any mechanics out there that can explain what happened here?? It is now 9 weeks they have my car and I was told it should be ready next week.
Please help !!