r/techsupport • • 23h ago

Open | Windows my laptop is a decent gaming laptop, im currently playing rdr2, and it is VERY hot, and the fans are spinning, a LOT

0 Upvotes

this didnt happen before, i have 16 gigabytes of ram and a 4050, i need help, cause this never happened before, this even happens now with minecraft and garrys mod


r/techsupport • • 11h ago

Closed Compressing JSON file?

0 Upvotes

One-I have no idea what to flair this as or what the proper wording or whatever is for what I'm trying to do, and I'm sorry.

Two-If this doesn't belong here, please tell me where might be better. I'm usually okay-ish at googling, but this has been giving me the run around since September 9th.

A friend and I have been sort of writing a story together since middle school. Recently, we both wanted to put it all into one cohesive document, edited for readability, yada-yada, and I am the more 'tech-savvy' one of us, so I started the process of exporting everything.

Main problem: We were in middle school. This story is 13 years in the making, 14 in February. We were idiot kids who decided Google Hangouts was the best tool for this, which exported everything as a JSON file. I was not given an option to choose any other file type, and I wish it had let me choose .zip because I at least know how to deal with that. The entirety of this document is 29.5MB, and over 29 million characters. Every time I open this god forsaken file, my PC sounds like it's going to spontaneously take off into orbit. I can currently only open it in the notepad, and have to go line by line to edit it (using find and replace crashes my computer).

How do I chop this into a manageable size. Even cutting it in half, or quarters, or fifths, making it multiple separate documents, anything. I'm dying here.

A better PC is not an option. Sending this to people is also not an option. I have a 1TB SSD that it lives on until I can figure out how to accomplish this.

I want to go into physics, and read that learning at least the basics of Python is recommended, so I've been slowly teaching myself that, and when trying to search here for info I saw some people recommending things with Python, so if this is something I can use that for practice with, I'll gladly give it a shot. Any help is GREATLY appreciated.


r/techsupport • • 21h ago

Open | Malware Does Anyone Know What This Suspicious TikTok Link Does? Can It Access My Camera or Record Video?

0 Upvotes

​

Hello everyone,

I'm looking for information about a suspicious link that someone sent me:

"tiktok [dot] wetching [dot] ru / ?video=7572650887"

When I opened it, a prompt in Russian appeared asking for permissions, and I accidentally pressed OK. After that, the webpage took a picture of me.

I'd like to understand how this website works, and I have a few questions:

  1. Has anyone encountered this exact website or a similar link before?

  2. Is this website connected to a Telegram bot? If so, does anyone know how it operates?

  3. Can the person who sent me the link access my phone's camera whenever they want, or do they need me to open the website and grant permission again?

  4. Can this website record video or access the microphone, or is it only designed to take a single snapshot?

  5. Where does the captured picture go, and how does this background script operate?

Thank you for any help or information you can provide.


r/techsupport • • 23h ago

Open | Windows Will I see my data ever again? (Windows 11 won't boot after update - system can't find my SSD)

6 Upvotes

TL;DR: My ASUS R465JA started crashing shortly after a Windows update (possibly 26H2, not 100% sure). Initially, it would sometimes boot and work for hours, but the crashes gradually became more frequent. Now Windows won't boot at all. The BIOS reports Incomplete Optane Volume, with only the ~27 GB Optane component showing as Offline; the ~477 GB SSD portion is missing. A Windows installation USB also only detects the 27 GB component. I tried Windows recovery, uninstalling updates, reinstalling Windows (stuck at 1%), and chkdsk (stuck at 80% during Phase 2). Could the H10 module be failing, or could this be an Intel RST/Optane configuration issue? I have document everything I did so sorry for this monster of a text!

---------------

I'm having a serious issue with my ASUS laptop and would appreciate some advice on what might be causing it and how to diagnose it.

Hardware

  • Laptop: ASUS R465JA-EK278T (about 5 years old I'd say)
  • Storage: Intel Optane Memory H10 with Solid State Storage, M.2 2280
  • Module: 32 GB Optane + 512 GB NAND SSD
  • The BIOS originally showed an Optane volume of approximately 476.9 GB.

Timeline

Shortly before the problems started, I installed a Windows update. I think it may have mentioned 26H2, although I'm not certain of the exact update.

About two days ago, the laptop crashed for the first time. After several attempts, I managed to boot it again, and it worked normally for the rest of the day.

After shutting it down and turning it on the following day, it started crashing again. Initially, Windows would boot briefly and then crash after roughly two minutes with the INACCESSIBLE_BOOT_DEVICE (0x7B) blue screen.

It occasionally managed to boot again, but the crashes became progressively more frequent. Eventually, it stopped booting entirely and started returning to the BIOS.

Troubleshooting attempts

I've tried several things so far:

  • Attempted Windows Startup Repair through the recovery environment.
  • Tried uninstalling recent updates through Windows Recovery. (somehow didn't even do anything)
  • Attempted to reinstall Windows, but the installation got stuck at 1% and made no further progress.
  • Opened Command Prompt and used diskpart to inspect the disks and volumes.
  • Ran chkdsk C: without additional parameters. Phase 1 completed, but Phase 2 (checking file name links) appeared to get stuck at approximately 80%. I waited for a long time, but it didn't progress. I'm not sure whether it was genuinely frozen.
  • Removed the Intel Optane H10 module and reinstalled it. The contacts looked clean and undamaged, but this made no difference.
  • Created a Windows 11 installation USB and booted from it to investigate the storage.

I have not changed any BIOS settings. I've always exited the BIOS without saving changes. I have not switched between AHCI and RAID or selected Reset to Non-Optane.

Current symptoms

In the BIOS, under Advanced → Intel Rapid Storage Technology, I now see:

  • Incomplete Optane Volume
  • Under Incomplete Volume Member Disks, only a component of approximately 27.2 GB is listed.
  • Its status is Offline.
  • The previously visible ~476.9 GB storage component is missing.

The situation has also changed in the Windows recovery environment.

Yesterday, diskpart still showed several volumes, including:

  • C: labelled OS, approximately 475 GB, formatted as NTFS.
  • A 260 MB FAT32 system partition.
  • Other small hidden partitions.

I could also list the contents of C:\Windows.

Today, when booting from the Windows 11 installation USB, diskpart only shows:

  • Disk 0: approximately 27 GB.
  • Disk 1: approximately 7.4 GB, which is the USB stick.

list volume now only shows the USB volume. The large SSD storage and its partitions are no longer visible.

The ASUS logo also stays on screen longer than it used to. When I exit the BIOS, I briefly get a black screen, followed by a blue screen, and then the laptop returns to the BIOS.

The most confusing part is how gradually this happened. At first, the laptop still worked for hours after the first crashes. Over roughly two days, it deteriorated until the large SSD portion was no longer detected.

The timing shortly after the Windows update makes me wonder whether an Intel Rapid Storage Technology (RST) driver or compatibility issue could have triggered this. However, the fact that the large storage portion is now missing even when booting from external Windows installation media makes me suspect a hardware or Optane configuration problem.

My important files are backed up, so data recovery is not my main concern. I'd primarily like to understand the root cause and determine whether I can fix it myself (and also get some data back because I couldn't safe everything unfortunately). I'm comfortable disassembling PCs and replacing components, but I can't do soldering or board-level repairs.

Questions

  1. Could a Windows update or Intel RST driver issue cause this behaviour, or does the missing 477 GB SSD portion strongly suggest that the H10 module is failing?
  2. Could the Optane volume metadata or configuration have become corrupted even though I never changed the BIOS settings?
  3. Is there a way to distinguish a failing H10 module from a problem with the motherboard's M.2 slot or storage controller?
  4. Could chkdsk getting stuck at 80% during Phase 2 have been an indication of a storage hardware problem?
  5. Is there a safe way to diagnose the H10 module without selecting Reset to Non-Optane or otherwise modifying the existing Optane configuration?

I haven't reset the Optane volume, changed the SATA mode, formatted anything, or reinstalled Windows.

Any suggestions for the next diagnostic step would be appreciated. Thanks!


r/techsupport • • 21h ago

Open | Windows What can I use as a whole system restore point?

5 Upvotes

Recently I've interested myself into making sure my PC is safe from viruses in a more in depth way, one thing I started doing is creating restore points every so often. However, I've heard that the system restore option on windows 11 only restores system files as opposed to everything so I was wondering if there was a way to create a system restore that covers everything, (I know I can archive my important files on an external drive but I figured there had to be a more convenient way)


r/techsupport • • 17h ago

Open | Networking Can’t connect to Internet after months offline

0 Upvotes

I am not able to connect my PC with windows 11 to the internet after a move, a new baby, and a few months of the PC being off.

I can connect to the WiFi router, but no internet. I have ran the Ethernet cable to the computer but still cannot connect. The WiFi is working on all my other devices.

Looking for any guidance or help. Google has given me some checks but none have panned out.

Update (fixed):
I tried some of the recommendations in the comments and still could not get WiFi working. I used ChatGPT for about 1.5 hours where it mostly had me testing DNS connections and tracking IP address changes. No real good came of it. I reset my network connection and even factory reset my pc and neither worked. Computer and modem restarts as well.

What worked was routing an Ethernet connection from my Xfinity hybrid router/modem to an old router I had. Then both wifi from the old router and Ethernet from the old router started working.

It’s strange that my Mac Mini and work laptop both have no issues connecting to the Xfinity router, yet my gaming computer could not access Internet. Hopefully this solution could help somebody else in the future!


r/techsupport • • 8h ago

Open | Data Recovery I accidentally ran a command that corrupted my windows

0 Upvotes

So I have a dual boot with windows and cachyos, both on a seperate ssd, and while I was on cachyos, I foolishly ran

"sudo dd if=/dev/zero of=/dev/nvme0n1 bs=1G count=1 oflag=dsync status=progress"

Without checking what it would do, which corrupted my windows, does anyone know if its possible to fix?


r/techsupport • • 17h ago

Open | Phone How to stop being contacted by spoofed numbers without blocking all unknown contacts

3 Upvotes

​

My abusive ex keeps using temporary phone numbers to reach out to me, I do not want contact and accidently saw her in public. I fear she may try to reach out to me. Any help appreciated, I am currently job hunting so im scared to block all unknown numbers but at this point im desperate.


r/techsupport • • 6h ago

Open | Networking Wifi speeds on PC keep dropping significantly

0 Upvotes

Have a very frustrating issue with my wifi speeds on my PC specifically. Haven't seen the issue on any other device (for comparison, Ookla download speed test on my PC: 96Mbps, while my phone and my partner's PC both get 400+Mbps). It's just constantly stuck at anywhere between 80-150Mbps, which is far far below what it should be. Sometimes it’ll slowly drop from 100-150Mbps all the way down to the 20s. After booting the PC, or if I just turn wifi off and on again in Windows quick settings, speeds will sometimes shoot up for a minute or so before suddenly plummeting back down. The only thing that consistently works is rebooting the router, it'll perform as expected for maybe a few hours but it inevitably always drops again. Which would make me think it's a provider issue, but this doesn't happen with any other devices.

Have had this since moving house and switching providers maybe two weeks ago. Wasted a bunch of time attempting basic stuff Gemini suggested, never should've bothered.

Drivers are all up to date. I thought I'd fixed the issue the other day after resetting network settings, but it came back a few days later.

Re ethernet, it's not my preference as the setup is inconvenient but the last time I tried it about a week ago, it was lightning fast but it would sometimes go to sub-100Mbps until I took the cable out and reconnected it.

I thought it might be a simple connection/internal issue, as one of my hard drive cables did come ever so slightly loose in the move and I couldn't boot until reseating it. But my wifi adapter is screwed aaaaaaall the way in, and I've tried two of them. I'm not aware of anything else I can try, but I built this thing years ago and don't remember all the details.

Specs:

Asus ROG STRIX B650-A GAMING WIFI ATX AM5

4070 Super

Ryzen 7600

Corsair Dominator Titanium 32 GB DDR5-6000 CL30

2x NVMe + 1 Sata SSD

Corsair RM850 850 W 80+ Gold Power Supply

Windows 11 25H2

MediaTek Wi-Fi 6E MT7922 (RZ616) 160MHz Wireless LAN Card

Wi-Fi 6 (802.11ax)

5GHz according to Windows properties


r/techsupport • • 6h ago

Open | BSOD HP EliteBook 830 G8 randomly crashes and shows Boot Device Not Found

0 Upvotes

I have an HP EliteBook 830 G8 with an Intel Core i7 vPro and 16GB RAM running Windows 11

Recently my laptop started experiencing random crashes where the screen goes black and I get a message saying “Your device ran into a problem” followed by a restart

After restarting the laptop sometimes shows “Boot Device Not Found” but after trying again it eventually boots into Windows and everything works normally

I ran HP hardware diagnostics including the SSD tests and everything passed

I also checked the SSD health in Windows and it reported that the drive was healthy

I even reinstalled Windows 11 using a USB drive after the built in reset option failed but the problem has happened again

The laptop sometimes works perfectly fine for hours before the problem occurs again

I suspect the SSD might be failing despite passing the tests but I am not sure if the issue could be related to the SSD connection RAM motherboard or something else

Has anyone experienced something similar with an HP EliteBook or another laptop

What should I check next to identify the actual cause before spending money on a replacement SSD


r/techsupport • • 4h ago

Open | Hardware Simple Data Transfer

0 Upvotes

Hello,

I have an old laptop with some pics/vids and a few songs I made on FL studio. well I moved my workstation to a mac mini M2 and I thought it'd be a lot easier to transfer.

I have a 1 TB Toshiba hard drive, but it wont do Mac AND PC, it only reads on the Mac. I thought I could just put everything on there and easy transfer but nah...

I tried cloud storage transfer but the files seem to be too large to transfer even in smaller batches. Is there a simple solution here. The laptop doesn't have an ethernet port either.

Also, I know the FL songs are a long shot because everything is formatted for PC, including most of the plug ins, but would replacing the battery on my lap top help it run smoother? Its runs super slow and is close to 10 years in age now. So whatever I can't get off of there, seems to just be frozen in time.

Thanks!


r/techsupport • • 28m ago

Open | Windows Spilled water on my laptop how to fix

• Upvotes

So i accidentally spilled some water on my laptop and bcs I was just 3 4 drops I thought nothing would happen but then I asked chat gpt and and turned off my laptop after 15 mins I tried turning on and for 2 times it did work but the keyboard was not working so I turned it off and tried again to turn it, but after that it didn't turn on.


r/techsupport • • 10h ago

Open | Software Laptop Bricked with my Old SSD..

0 Upvotes

Please strongly bear with me.. I am not very accustomed to technology and am trying to learn.

As post says! My laptop (Dell Inspiron 13) completely buzzed out on me after about five years of faithful service. It was a hand-me-down I got for free, so I don't see any terrible idea with getting a new one rather than a costly repair. Really sucked because I had a 1 TB SSD (although not a crazy upgrade from the 558 the storage, I liked it) with a lot of stuff on it from medal clips to pictures from my digicam, drawings, etc.. I have a lot of it in my OneDrive, thankfully, but I would still love to have it in this new laptop I'm getting.

I probably should've prefaced with this, but I'm very autistic and switching from brands has always been an issue because I prefer one brand that works and then get paranoid and anxious if it's one I don't understand (I've been wearing the same brand of headphones for a decade straight; some $20 cheap ones I bought at 12 that just worked and I couldn't deviate). All that to say, the new laptop is also a Dell albeit an Inspiron 15. I will use an external drive adaptor since I doubt I want to toy with the hardware of a functional machine, but I was wondering, if my old laptop broke because of a software issue, would that carry over into my new laptop if I used an external drive adaptor? Is the data on it perhaps corrupted?


r/techsupport • • 9h ago

Open | Hardware When I turn on my laptop, the power light turns on but the screen and fans won't work.

0 Upvotes

I have a two year old Windows 11 laptop. I closed it without powering it off around seven hours ago, and now when I open it the screen won't turn on. The fans aren't turning on either. I haven't previously had any issues like this on this computer. I've tried turning it off and on again and unplugging/replugging it a bunch of times but it hasn't done anything. I'm planning on taking it to a computer place to get it fixed as soon as I can, but is there anything I can do it in meantime?


r/techsupport • • 3h ago

Open | Software For anyone who has Artisan of Glimmith; how do I solve this?

0 Upvotes

Any time I try to open the game, it says “LowLevelFatalError [File:Unknown] [Line 198] Unreal Engine is exiting due to D3D device being lost. (Error 0x887A0007 - ‘RESET’)” and then stays on the loading screen until I close out. I remember deleting something that was taking too long to download something related to the game, but I paid it no attention because the game worked fine when it was deleted earlier.


r/techsupport • • 4h ago

Open | Windows Unable to clone display to TV, is it the cable?

0 Upvotes

I've just gone through an hour or so of various steps to try and resolve an issue getting my gaming monitor's display to clone to an S90F TV. Everything failed - if I try to duplicate in Windows display settings, the screen immediately reverts to extend and if I do it in NVidia Control Panel, the display disconnects.

The one thing that occurs to me as a potential issue still is the cable. I'm currently running the TV to the computer via HDMI and adapting to DisplayPort because that's the only cable I have that's long enough. Is it realistic enough to imagine that this is the problem to go and buy a long DisplayPort cable, or is that unlikely to make any difference?


r/techsupport • • 6h ago

Open | Software How to run a backup copy of C drive with original drive still attached?

0 Upvotes

I have a backup copy of my c drive. I want to restore it to an external drive and run that copy from an external drive.

Problem is my original c drive is an nvme drive on my motherboard that is not easily disconnected.

If I boot my pc from the external drive, which drive will be assigned the c drive? If my external drive is assigned c, what about my nvme drive?


r/techsupport • • 6h ago

Open | Hardware Battery drained after a minute

0 Upvotes

When I turn on my laptop after a minute or so its battery gets completely drained. I had this issue a while ago but after changing a few settings it seemed to be fixed, now it is happening again. Apart from that laptop is working perfectly well and if I take it of the charger while it got some percentage it doesn't do that anymore, just after the first powering.

Laptop is MSI Katana 17 B13V


r/techsupport • • 16h ago

Open | Phone I NEED VIVO Y35 OR SIMILAR UI, I need to activate usb debugging THE BLIND WAY.

0 Upvotes

My vivo Y35 screen is not displaying image, but it have tactile feedback, I want to broadcast to my pc with "scrcpy", but usb debugging is disabled. (the screen broked when it fell in water)

My Idea: turn all the volumes up, use the google assist (keepclick the center circle button) and open settings, and activate usb debugging.

Any other idea is welcome, and no, I cant repair the screen hardware lol.


r/techsupport • • 17h ago

Open | Software Game problem

0 Upvotes

Hey guys, so basically I tried opening up rainbow six siege today but got this error message: Runtime Error! Program: This application has requested the Runtime to terminate it in a unusual way. Please contact the application’s support team for more information. For some side information, whenever I open up Ubisoft, my library never loads so when I play I search up rainbow six siege in my start menu. I already tried going into command prompt and using sfc /scan now and it said it fixed something but nothing happened. I also already tried repairing 4/6 of the redistributables (as for the other two it doesn’t let me). I would really appreciate some help.


r/techsupport • • 18h ago

Open | Windows How to "undo" Virtual Memory?

0 Upvotes

so, I have windows 11 with 16gb of ram and very little c drive space. I decided to do the Virtual Memory settings and have it be custom to like 2349. I want to know how to undo it and make it be like i never touched the settings


r/techsupport • • 11h ago

Open | Phone Some Tiktok nonsense

1 Upvotes

I was scrolling on tiktok when I came across one of those temu accounts under a different username i swiped and the add opened anyways and took me to the safari browser opening temu, any chances there was any drive by software or anything else i needa watch out for?


r/techsupport • • 2h ago

Open | Malware "behavior:win32 defensive evasion a!ml" pop up when tryna launch a game launcher. do i uninstall the app unsure if its false postive or not

0 Upvotes

So I did the dumb mistake of downloading from a link someone sent me. for uno, I already scanned it and the file i downloaded which said it was safe on virustotal. when i tried launching the game it gave me that pop up and that it couldn't run the game bc of some java virtual machine. I am trying to make window defender remove the threat but nothing is happening. I am really unsure what to do and worried https://uno-community.com/ was the link


r/techsupport • • 8h ago

Open | Software how do i stop apps from auto starting AND how do i Kill running apps

0 Upvotes

BEFORE YOU COMMENT PLEASE READ
windows
i have two major issues
FIRST:
some apps will auto start and when i open the start up menu theres no option to stop their auto start

SECOND:
i can not close apps with the task manager (even with admin commands on)

it sends me a message box that says:
unable to terminate process
X THIS OPERATON COULD NOT BE COMPLETED
the operation is not valid for this process


r/techsupport • • 23h ago

Open | Hardware My Audio Port is broken.

1 Upvotes

I moved my PC without noticing my Headphones were plugged into the Front and I ripped the headphones out. The headphones are Fine, but now I only hear Sound from One side or the other of I jiggle the headphones Jack around. Can I Gix This?