r/Libraries • u/jaxpet101 • 15h ago
Venting & Commiseration Does anyone else get insanely annoyed at the whole "I don't know how to use a computer, so do it for me" attitude?
Yes, I know, a tale as old as time. But it takes everything in me not to roll my eyes when dealing with customers that have this attitude. If you are below the age of like 65 and don't have BASIC tech/computer skills and can't function without having your hand held, I feel like this is a personal failure on your part. At this point, computers and technology is intertwined into the basic fabric of society - it's everywhere. This is an ESSENTIAL skill or ability to have, and I don't feel sorry for customers that give me a sob story of how they don't know how to do this, they don't use computers, blah blah blah. Especially when this is in conjunction with weaponized incompetence or a complete lack of effort to try and learn.
"But not everyone has access to computers." Sure, maybe if you live in a poor country or very rural area. But libraries are free. You could use a friend's. Watch a video tutorial or read a book about it. Computer classes have occurred in schools for decades. This stuff has been around and it's not going anywhere, so get on board and learn.
If someone came up to me and claimed they couldn't read, write, or tie their shoes or perform some other basic function, I'd be concerned that there's been some serious neglect in this person's life, either on behalf of others (parents, family, etc.) or themselves. In my view, the people that aren't trying to improve their digital literacy are neglecting themselves in a sense. These are skills people NEED to have in a growing ever-evolving digital world.
Now I would never shame or chastise someone for this to their face - I have a job to do. But I am getting tired of people expecting everything to be done for them and not having to put in any effort whatsoever to learn and get with the times.