r/librarians • u/Sea-Appeal-6965 • 9h ago
Discussion Advice for security guard on how to handle sexual harassment toward staff from patrons
virginialibrariesjournal.orgI (28m) am a security guard at a public library in a small city. My job is mostly made up of addressing small infractions of the code of conduct like eating, patron items causing tripping hazards from being spread out, etc. Occasionally, I do have to deal with behavior issues from patrons, but the most harmful behaviors I feel like I am pigeonholed by the administration. Women on staff experience sexual harassment daily. This could be something simple but will breaking over time with names like "sweetheart" or worse like more explicit things said. Staff is only ever instructed to shut the patron down letting them know their comment made them uncomfortable in the moment, however, this ignores basic human psychology especially for women who are socialized to make themselves smaller. Management claims that they will have the staff members backs who do this, however, previous actions show otherwise. We have lost several staff members due to the lack of action from management. The article I linked almost could have been written about my library and I am sure that is the case for so many others. If you have a good system, what is it like? If you don't, what would you like to see implemented to handle these situations? What would like a security guard to know when dealing with these issues?