I was planning on keeping this going for longer, but today I hit 120 SF Vanilla PLs since I started tracking and, of course, it was iced.
I have ordered an Iced SF PL one time prior to the start of all of this, and it really isn’t my thing. However, the iced version has become a fairly regular deviation in my routine. I’ve made it a point to specify that I want the drink hot now when I order in person (“a [size] hot sugar free vanilla protein latte”), but even then there appears to be a lot of room for error. It’s more perplexing with the app orders, in my opinion, because the drink is classified under “Hot Drinks” in the app and I regularly see the receipts for these orders.
Almost all of my orders have been made via walk-in/pickup. Only 3 SFV PLs have been ordered through drive through and two of them have come back iced.
I don’t particularly enjoy the iced SFV PLs, but I’m usually short for time when I go to Tim Hortons and I’ve only asked for my drink to be remade once. I am very curious to know why the margin for error is so high on these drinks. If one was to order a medium double double, I highly doubt they would receive an iced version in return. I know that making hot PLs is a bit time consuming because the milk needs to be steamed, but I don’t know if the process differs for the iced version.
Almost all drinks included in this data were made in London, Ontario across multiple locations. Two were made in New Brunswick, both of which were made iced.
Anyone have any theories? Are iced SFV PLs more popular and so it’s just assumed when an order comes in that it will be iced? Is it an error in reading the order information? Is it a deliberate decision to cut corners and reduce time spent on an order?
No hate to any Tim Hortons employees. I know y’all are overworked and underpaid. Just thought someone else might find this data interesting!