r/techsupport • • Jul 26 '21

Recommended wiki articles (including malware removal)

892 Upvotes

r/techsupport • • 4h ago

Open | Hardware Loud pop and smoke from pc

7 Upvotes

turned pc on, and was on the new mw4 roughly..2 mins, heard a pop, sounded like when a bottle reinflates and thought nothing of it, about 30 seconds saw smoke coming from top of pc.

pc was still running fine whilst i noticed it, but manually turned it off, and then unplugged from wall. My guess is PSU since smoke was mainly from the back, but im just tryna figure out what my options are on how to handle this haha

edit: well, took out PSU and all cables for it, ordered a new power supply which is coming tomorrow. fingers crossed it’s just that and no other issues.


r/techsupport • • 6h ago

Open | Data Recovery How can I safely recover data from an infected Windows PC before formatting?

8 Upvotes

My Windows 11 PC was recently infected with malware, and the attacker managed to steal several of my accounts.

I've already changed my passwords and secured my important accounts from another clean device. The infected PC is currently completely disconnected from the internet.

The problem is that I still need to recover some important account data from a few Chrome profiles before formatting the computer. Some of this information requires an internet connection to access.

My idea was to delete all unnecessary Chrome profiles, saved passwords, cookies, and personal account data while offline, keeping only the specific profiles I need.

Then I would temporarily connect to the internet, retrieve what I need, disconnect, and completely reinstall Windows. Is if safe doing this way? Would deleting all other Chrome profiles and credentials prevent the malware from stealing those accounts again?

I understand the PC is compromised and that reconnecting it carries risks. I'm just trying to minimize those risks before wiping everything.

Any advice would be appreciated.


r/techsupport • • 1h ago

Open | Windows Committed memory and memory keeps rising without any reason

• Upvotes

I've been dealing with this for around 2-3 days. It happened randomly after I booted up marvel rivals for the first time on my new pc build. Before that it was fine and I didn't really need to restart my pc every 3-4 hours before committed memory reaches it's cap and my pc crashes. I've tried everything to see what's the problem. The only apps I have on is chrome and discord and even at times where I just leave the computer to be it still rises to 54/63gb or something, while memory rises to around 11 gb. I've re-installed the driver, and chip set driver. I don't have any rgb apps on. No background apps are on that are eating that much memory or committed memory. I have 137gb of free storage. I genuinely cannot find a reason on why this is happening or how to fix it. Please help, I've been using chat gpt to find a remedy for this but to no avail, and I feel stupid for asking ai to help.

Edit: To clarify further. When memory reaches it's cap which is around 14gb out of 16 gb of ram installed. The apps that are running (chrome and discord) gets to around 1-2 gb respectively. But even when looking into task manager to see what apps are eating all the memory all of them don't add up to 14gb of memory in use. Same situation for committed memory from what I can find and see. Nothing that is running adds up to the mysterious amounts of commit size from what I can see. I'm not tech savvy so I am rather clueless in this area.


r/techsupport • • 3h ago

Open | Hardware Affter i Replaced my laptop Battary.

2 Upvotes

Title: HP Pavilion Gaming 15-ec2xxx (Ryzen 7 5800H) CPU stuck at 0.39 GHz on battery, but works normally when plugged in

Hi everyone,

I'm facing a strange CPU throttling issue with my HP Pavilion Gaming laptop and would appreciate help diagnosing the cause.

Laptop specifications:

Model: HP Pavilion Gaming Laptop 15-ec2xxx

Product number: 552W3PA#ACJ

CPU: AMD Ryzen 7 5800H

RAM: 16 GB

BIOS version: F.31 (dated December 10, 2025)

OS: Windows 11 Home Single Language

The problem:

When the laptop is connected to the charger, the CPU works normally and reaches around 3.75 GHz under heavy load.

However, when I disconnect the charger and run the same CPU stress test on battery, the CPU speed drops to approximately 0.39 GHz, even when CPU utilization reaches 90–100%.

Restarting the laptop can temporarily restore normal performance, but the problem returns under certain conditions.

What I've checked so far:

HP PC Hardware Diagnostics: Fast CPU stress test passed.

HP battery test: Passed.

Battery report: Design capacity 36,394 mWh; full-charge capacity 36,394 mWh.

Battery manufacturer reported by Windows: HP.

BIOS version: F.31.

Windows power plan: Balanced.

Maximum processor state: 100% on battery and plugged in.

Minimum processor state: 5% on battery and 80% plugged in.

Adaptive Battery Optimizer: Enabled.

The BIOS detects the primary battery.

I have not yet confirmed whether the battery itself, its controller, the embedded controller (EC), or the motherboard's power-management circuitry is responsible.

My questions:

Has anyone experienced the Ryzen 7 5800H being locked at 0.39 GHz only on battery?

Could a replacement battery or battery communication issue trigger this behaviour?

Could the embedded controller or a power-limit signal be forcing the CPU to throttle?

What diagnostic test would help identify the actual cause before replacing any parts?

I would prefer to diagnose the issue properly rather than buy another battery or replace hardware unnecessarily.

Any suggestions or similar experiences would be appreciated. Thank you!


r/techsupport • • 41m ago

Open | Windows pc restart issue

• Upvotes

i recently tried to restart my acer predator orion pc becuase of a virus but it just randomly started restarting continuously with no way of stopping it so i tried to use the usb method of restarting which didnt work as it said something
like “failed to validate product key” or something like that please help im so lost its also windows 11


r/techsupport • • 46m ago

Open | Windows Laptop camera glitching like crazy

• Upvotes

So I have noticed my camera glitching a few times before, but never this bad. And by glitching I mean like repeating the same movements I did like 10 seconds ago over and over again and glitching between what im doing currently and past movements, if that makes sense? Well anyways, now my camera is glitching really bad. It's also like just plain black and flashing green randomly, I have no idea whats going on.

I didn't drop my laptop or anything, I've tried restarting my laptop multiple times, and I can't make any changes in like the task manager or whatever because I'm not an admin as this is a school laptop.

This is a LENOVO and windows laptop by the way.

Please if anyone knows how to help please do because this is rlly bad 😭


r/techsupport • • 58m ago

Closed Samsung Tab A 9+ Issue

• Upvotes

Samsung Tab a9 plus Issue

Hello, I have a bit of an issue rn..ive had the samsung tab a9 plus for over 1 year now and id say I use it very frequently, so I think for about a month I have not used it at all and the battery has gone down completely and today ive tried to charge it and its not giving sign of life..I tried charging it for over an 1 hour and later hold the power button for like 20 sec..still nothing what to I do?? HELPPP


r/techsupport • • 1h ago

Open | Hardware Thinking that microcenter may have potentially lied about replacing parts.

• Upvotes

Been having a insane amount of pc issues with a prebuilt I bought a while ago and I had to keep going back to microcenter over and over and with a psu swap they gave me warranty on the whole pc paying extra and conveniently issues arose again so I went back, they couldn't find the problem as it was intermittent issues so they told me they would replace the ram, cpu and motherboard all under warranty to make absolutely sure all the core parts that could be causing issues was taken care of. Now when I bring it back home first thing I get an hour later is a bsod and then I notice the pc has the same coats of dusting as before even on the usb ports on the motherboard which are deep within them and not just a little bit and I only just got the pc back after they said they repaired it.

I am a extremely paranoid person so I'm thinking worst case scenario and I really just need to know if there's any validity to what I'm thinking


r/techsupport • • 1h ago

Open | Software how do i stop apps from auto starting AND how do i Kill running apps

• Upvotes

BEFORE YOU COMMENT PLEASE READ
windows
i have two major issues
FIRST:
some apps will auto start and when i open the start up menu theres no option to stop their auto start

SECOND:
i can not close apps with the task manager (even with admin commands on)

it sends me a message box that says:
unable to terminate process
X THIS OPERATON COULD NOT BE COMPLETED
the operation is not valid for this process


r/techsupport • • 1h ago

Open | Data Recovery I accidentally ran a command that corrupted my windows

• Upvotes

So I have a dual boot with windows and cachyos, both on a seperate ssd, and while I was on cachyos, I foolishly ran

"sudo dd if=/dev/zero of=/dev/nvme0n1 bs=1G count=1 oflag=dsync status=progress"

Without checking what it would do, which corrupted my windows, does anyone know if its possible to fix?


r/techsupport • • 1h ago

Open | BSOD Frequent game crashes and general instability on brand new system

• Upvotes

Hello everyone,

a couple of weeks ago I bought an Asus laptop (TUF A16) with a 5070 and a Ryzen 7 260. After installing Windows 11 Pro everything seemed to be okay until I decided to play some CS2 which crashed every 5 minutes or so seemingly at random. The temperatures are fine, nothing seemed to be wrong so I decided to revert to older GPU drivers using DDU (in safe mode of course).

This seemed to help but today I crashed again both in CS2 and in Deadlock with the same error message.

CS2 crash:

Faulting application name: cs2.exe, version: 0.0.0.0, time stamp: 0x6acfcbec

Faulting module name: ntdll.dll, version: 10.0.26100.9444, time stamp: 0x6bdf03ca

Exception code: 0xc0000374

Deadlock crash:

Faulting application name: deadlock.exe, version: 0.0.0.0, time stamp: 0x6ad271ec

Faulting module name: ntdll.dll, version: 10.0.26100.9444, time stamp: 0x6bdf03ca

Exception code: 0xc0000374

Windows crash:

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff804a6b2b440, 0xfffffd078c5fe040, 0x0000000000000000).

I also keep getting clinfo.exe crashes in the reliability history window.

Attached below is the dump file if some of you would be so kind and take a look:

https://www.mediafire.com/file/uwmjw33hbdtdpu8/101626-26515-01.dmp/file

What I tried:

  1. Performing an sfc scan
  2. Running RAM diagnosis (mdsched)
  3. Reinstalling GPU drivers using DDU in safe mode

Any help would be greatly appreciated. I am pretty desperate at this point and I don't know what to do.


r/techsupport • • 1h ago

Open | Hardware When I turn on my laptop, the power light turns on but the screen and fans won't work.

• Upvotes

I have a two year old Windows 11 laptop. I closed it without powering it off around seven hours ago, and now when I open it the screen won't turn on. The fans aren't turning on either. I haven't previously had any issues like this on this computer. I've tried turning it off and on again and unplugging/replugging it a bunch of times but it hasn't done anything. I'm planning on taking it to a computer place to get it fixed as soon as I can, but is there anything I can do it in meantime?


r/techsupport • • 1h ago

Open | Hardware Gaming without battery on ASUS Vivobook Pro 16X OLED (M7600RE)? Official service is bad & afraid of fake batteries.

• Upvotes

Hi everyone,

I need advice from people who have experience with laptop hardware or living in Istanbul.

My laptop is an ASUS Vivobook Pro 16X OLED (M7600RE) with an RTX 3050 Ti. The battery is completely dead (not swollen, but doesn't hold any charge).

Here is my dilemma: 1. Replacement Battery Issue: I’m based in Istanbul. Looking at reviews, authorized service centers here take laptops for weeks, have terrible reviews, and charge ridiculous prices. At the same time, I'm terrified of buying an aftermarket/fake battery online or from local shops that might be overpriced, low quality, or potentially dangerous.

  1. Gaming Directly on the Charger: The laptop stays on and doesn't shut down on idle, but yesterday I disabled the battery via Device Manager (Microsoft ACPI-Compliant Control Method Battery), and when I tried to launch my game (The Witcher 3), it crashed immediately. As soon as I re-enabled it, the game launched and worked fine. However, keeping the dead battery plugged in eventually causes the laptop to trigger power safety cut-offs/shutdown loops after gaming.

My questions: - If I physically unplug/remove the battery completely and run solely on the original AC adapter, will the GPU/CPU perform properly, or will it throttle/crash like it did when I disabled it in Device Manager? - Is it safe to game long-term without the internal battery on this specific Vivobook model? - If getting a new battery is mandatory, does anyone know a truly trustworthy place/site in Turkey/Istanbul to get a genuine C31N2024 battery without leaving my laptop with shady repair shops for weeks?

Thanks in advance!


r/techsupport • • 2h ago

Open | Windows MOTHERBOARD PROB?(1)

1 Upvotes

I need your knowledge.i just wants tips base on my text.my father have a old Asus laptop(k53s),it has broken parts and old,lcd broken. free on top is barely alive, keyboard broken.This is the part that I only know for now.the main problem that I have is when I try to turn it on it shows the logo but second it open a CMD type,black screen with a pop in and out white bar.i cannot type or anything.i tried crtl+alt+delete,it just reset? then it goes to the CMD looking.I have done hdm1 and a keyboard.I just need to know what could possibly cost,I'm still in short of money so repairing might take a long time


r/techsupport • • 2h ago

Open | Hardware Monitor flashed solid blue in sleep mode, now no display/keyboard/mouse, random restarts, and CPU fan RGB died but fan still spins — what's going on?

1 Upvotes

So something happened with my PC and I'm trying to figure out what caused the issue and how to fix it.

It was in sleep mode when the screen suddenly flashed a solid blue colour. Then it restarted on its own.

Since then:

· No display at all

· Keyboard and mouse don't work (no lights, no input)

· The PC powers on but keeps restarting every so often on its own

· The CPU fan still spins, but its RGB no longer lights up

Any idea what could cause this? The fan RGB dying at the same time feels like a clue but I'm not sure what it points to.

Any help would be appreciated before I start throwing money at replacement parts.


r/techsupport • • 2h ago

Open | Software Laptop Bricked with my Old SSD..

1 Upvotes

Please strongly bear with me.. I am not very accustomed to technology and am trying to learn.

As post says! My laptop (Dell Inspiron 13) completely buzzed out on me after about five years of faithful service. It was a hand-me-down I got for free, so I don't see any terrible idea with getting a new one rather than a costly repair. Really sucked because I had a 1 TB SSD (although not a crazy upgrade from the 558 the storage, I liked it) with a lot of stuff on it from medal clips to pictures from my digicam, drawings, etc.. I have a lot of it in my OneDrive, thankfully, but I would still love to have it in this new laptop I'm getting.

I probably should've prefaced with this, but I'm very autistic and switching from brands has always been an issue because I prefer one brand that works and then get paranoid and anxious if it's one I don't understand (I've been wearing the same brand of headphones for a decade straight; some $20 cheap ones I bought at 12 that just worked and I couldn't deviate). All that to say, the new laptop is also a Dell albeit an Inspiron 15. I will use an external drive adaptor since I doubt I want to toy with the hardware of a functional machine, but I was wondering, if my old laptop broke because of a software issue, would that carry over into my new laptop if I used an external drive adaptor? Is the data on it perhaps corrupted?


r/techsupport • • 3h ago

Open | Audio Directional AUDIO Sounds Problem

1 Upvotes

I have bought the G PRO X WIRELESS on a good deal, plugged it in, playing normally, good quality, but i figured that i cannot tell directional sounds in VALORANT. Like the sounds are so weird where they coming from. Rear Left, Front Right.... ext ext, Also i can hear a bit of left on the right when sounds are happening on the right likewise other directions. I have tried everything even changed headset to HyperX Cloud III Wired, yet same problem, i have the msi laptop crosshair 16 hx ai the core ultra and rtx 50 series, i thought maybe some drivers are conflicting or something but im not sure.
I have tried everything disabling HRTF in valorant and trying surround 7.1 disabling it and trying generic spatial windows. But nothing solved the issue or came closer to sounding even good. ( Audio quality is good only problem is directional sounds help. )
I even tried contacting LOGITECH SUPPORT even recorded a video explaining it to them but nothing of what they provided helped ( stayed in contact with them for several days ) ( as i said same problem with HyperX Cloud III Wired ) also tried plugging my headset in different ports, with even directly jack 3.5mm but yet same thing. ( im starting to think the problem is from my ears )


r/techsupport • • 3h ago

Open | Hardware LENOVO LOQ-SSD UPGRADE QUESTION ⁉️

1 Upvotes

Lenovo LOQ 2025 AMD Ryzen 7 Octa Core 250 - (16 GB/512 GB SSD/Windows 11 Home/8 GB Graphics/NVIDIA GeForce RTX 5060) LOQ 15AHP10 Gaming Laptop (15.6 inch, Luna Grey, 2.4 kg, With MS Office)

SanDisk WD SN5100 1 TB Desktop, Laptop Blue PCIe NVMe Internal Solid State Drive (SSD) (WDS100T5B0E-00CPEO) (Interface: PCIe NVMe, Form Factor: M.2)

Can you please help me know whether this lenovo laptop extra storage tray is compatible with this SanDisk WD SSD? I have basic knowledge on electronics so I am asking this before purchasing this SSD, so that when it does finally arrive, and I get it installed only to find they are either not compatible or doesn't fit, Thank you for helping me.


r/techsupport • • 3h ago

Open | Software Cant setup facial recognition on Windows 11 (stuck at make sure your face is centered in the frame)

1 Upvotes

I bought a CSL HelloView Compact webcam specifically to use the facial recognition feature. However just as the title suggests i cannot complete the setup (windows 11) as the part where it says make sure your face is centered in the frame just hangs. the red light on the camera turns on but there is no frame and only button is cancel. The camera and its microphone are otherwise working as normal.

The manual of the camera says windows automatically downloads the drivers. Using device manager to update the driver says its already the latest. Uninstalling and reinstalling changes nothing.

Found many complaints with the identical issue on some microsoft forums but no fix. Im hoping someone here might know what to do.

Thanks


r/techsupport • • 3h ago

Open | Software trouble creating a windows 11 home partition

1 Upvotes

i want to dual-boot windows 11 home and linux, and my main goal was to give 400Gb for linux and the remaining 500 for windows for games that aren't compatible with linux, but when i go to create a partition for linux it's only letting me create a partition of ~46Gb because of "immovable" files, i've tried disabling paging, hibernation, security settings, but nothing works, i would have no problem factory-resetting my computer but i'm not sure how much that will help and i also don't wanna spend hours resetting my factory computer just for it to not work out in the end, does anybody have any suggestions on what i can do?


r/techsupport • • 3h ago

Open | Software Screen reader making youtube crash

1 Upvotes

i currently use a galaxy s25+ however, i have also had these problems on a s23+ as well as a s26+.

when in the youtube app i frequently encounter crashes when simply focusing my screen reader on simple things like currently playing video titles. this issue has occurred across 3 different phones and several different versions of youtube. I've cleared the apps data and cashe, neither thing worked.

I've checked settings for anything that might have caused this, yet nothing changed. I've deleted and reinstalled the app, it did nothing.

can anyone help me fix this?


r/techsupport • • 3h ago

Open | Software Linux driver issue

1 Upvotes

Hey guyzz

I have hp pavillion gaming laptop having gpu nvidia gtx 1650 and my laptop is getting crash from about 6 months i tried different OS. I tried different OS but anyone is not consistently working.

I then again switched to windows but after 1 month it also started getting crash, Now I installed the kubuntu, it was also crashing so I disable nvidia driver, it worked for about 3-4 days and now again kubuntu was not booting, I force shutdown 4 times and then i got booted

If someone know the solution what can I do please let me know

Also I have tried different version of display driver but none of them helped. Also I tried disabling nvidia driver but I am blank now

Plz helpp🙏


r/techsupport • • 3h ago

Open | Hardware Pls help me diagnose this issue with my gaming laptops left fan specifically

1 Upvotes

Hi im using a Legion 7i PRO GEN 10 and i have been facing these reoccuring fan issues for quite a few months.The left fan refuses to spin under heavy load however when i force it to spin at full speed through the Legion app both fans are working perfectly fine,holding the power button for 30-60s fixes the issue and the left fan starts spinning during load but after a couple days or sometimes even a month the issue comes back again,sometimes clearing gpu x cache also makes the left fan spin or sometimes when i uninstall the lenovo acpi complaint virtual controller and restart both fans work perfectly fine but then again after a couple days the issue comes back again,after asking gemini for advice it said something is wrong with my custom mode fan curves because it starts from 10% rpm which is to low so i fixed it so it starts from 20% and the issue went away for a few days and came back today,also updating the bios fixed it just for this issue to come back again I am genially getting very frustrated and not a single lenovo subbreddit has been helpful as i have gotten 0 answers only bots so pls tell me how do i fix this issue permanently is this a hardware issue or a software issue.Also one more detail fn+q allows me to switch between different profiles like silent/balanced/performance/custom mode and when this issue occrus and i hold the power button to fix it i can no longer switch to custom mode using fn+q only switches through the silent/balanced and performance profiles.Pls help me digonose this issue wheater its software or hardware


r/techsupport • • 3h ago

Open | Windows need help fixing a potential memory leak

1 Upvotes

After a recent windows update, I've been having an issue where my memory will slowly rise to 99% usage after roughly 30 minutes to and hour of my pc being on, despite no programs being open (save for the usual stuff that shows up in task manager), or even just one program (like my internet browser for example) being open. Opening my task manager shows nothing out of the ordinary, except of course memory usage being at 99%. I think this might be the result of a memory leak but I'm really not sure what could be causing it? I've been recommended to use programs like RamMap and Poolmon to find out what the issue could be, but I can't seem to get RamMap to run properly (opening it usually results in it just saying "error refreshing database", the one time I have got it to work I just had no clue what I was looking for), and using Poolmon I just have no clue what I'm doing there exactly. I've also tried running sfc /scannow and /restorehealth in command prompt but none of those fixed my issue, and running the windows memory diagnostic tool found no issues either. Can someone help me figure out what's going on here? Because I'm completely stumped at this point. Thanks.