r/germany • u/Soft_Big_6608 • 11h ago
Question Restaurant owner showed up at my apartment two days in a row banging on my door and windows over a €17 Lieferando refund. Need advice.
Hey everyone,
I'm an international Master’s student living alone in NRW and honestly pretty shaken up right now. I don’t know many people here, and I'm really unfamiliar with how these things work in Germany, so I could really use some grounded perspective and advice.
Yesterday (Sunday), I ordered lunch on Lieferando from a local place - biryani and a sausage. When I opened it, the "biryani" didn't look or taste anything like biryani. I ate two or three bites, realized it was wrong, and threw the rest in the bin. I opened Lieferando's support chat, selected that the order was different, uploaded a picture of the food as requested, and the app automatically agreed to refund of 17.80 euros.
Ten minutes later, the restaurant owner called my personal phone number from the delivery receipt. He was screaming at me, threatening to call the police, and furiously demanding that I "give the food back". I told him I tasted it and already threw it away. He kept yelling, so I hung up. About five minutes later, someone was violently buzzing my apartment intercom and knocking. I stayed inside and kept the door locked. I blocked his number, reported the harassment to Lieferando, and left a factual 1-star review on the app explaining the late delivery and hostile phone call.
I hoped that was the end of it, but today (Monday afternoon), he came back.
He was ringing my doorbell non-stop and started heavily pounding on my apartment door and windows. I was terrified, kept everything deadbolted, and managed to record a 30-second video from inside showing the loud banging and ringing. He eventually left.
I'm sitting here with the blinds closed, completely stressed, and I have a few questions:
- Is taking a few bites to inspect food, throwing out an inedible meal, and getting a platform refund considered fraud or a violation under German law?
- I was hesitant to call 110 today because I'm an international student on a residence permit and I'm terrified of getting entangled in police cases or having something affect my visa. If he shows up again tomorrow, is 110 the right move? Will the police actually take this seriously, and is there any risk this backfires on me?
- Isn't using customer delivery info to call me privately and show up at my home to harass me a massive GDPR (DSGVO) breach and criminal intimidation?
- Next steps: I already sent an email to Lieferando and reached out to my university's student union (AStA) for their free legal advice, but is there anything else I should be doing right now to protect myself?
Any advice from people who know German law or tenant rights would mean a lot right now.
Thanks guys.