Great products, terrible customer service. Director refused to offer any resolution over a $12 adapter.
I recently placed an approximately $150 CAD order with We Are Likewise, including a Bally Boi shift knob, shift boot retainer, and an M10x1.25 thread adapter.
During checkout, their website suggested changing my adapter to M12x1.25 based on a manual Subaru Forester that had been added to my garage, despite my vehicle being an automatic. I specifically chose to keep the M10x1.25 adapter.
After completing the purchase, my confirmation email showed an M12x1.25 adapter instead.
When I contacted customer service, they explained that their website had automatically applied the M12 adapter because of the vehicle associated with my account.
I explained that I had deliberately declined that substitution. I then went back through their website and reproduced the checkout process.
I made a full screen recording documenting the entire checkout process, right up to the final payment stage. The recording demonstrates that even with the manual Forester selected, the website allows me to retain the M10x1.25 adapter despite its compatibility warning. The M10 adapter remains clearly listed in the order summary immediately above the payment button.
I provided the company with photographic evidence of this behaviour.
Rather than investigate the discrepancy or offer a solution, the company repeatedly insisted that I had simply ordered the wrong part.
Eventually, the company director became involved. He provided screenshots showing that the order hadn't been manually edited after purchase, which wasn't what I was disputing in the first place.
He then told me to place another order to test their website and concluded by stating that they would not respond to any further emails regarding the issue.
At no point did anyone offer an exchange, replacement, store credit, discount, or any other resolution.
I wasn't asking for a refund on the entire order. I wasn't unhappy with the shift knob. I simply wanted the correct $12 adapter so I could use the product I purchased.
I'm going to buy the correct adapter myself because resolving this through the company has become more trouble than it's worth.
It's disappointing because I genuinely like their products. But based on my experience, I would caution prospective customers that if something goes wrong with an order, you may find yourself dealing with an extremely rigid and dismissive customer-service process.
A company can make excellent products and still provide terrible customer service. Unfortunately, that has been my experience with We Are Likewise.