When I come across someone being mean/rude, I find that my reaction is quite different to the majority’s. While most people think it’s appropriate to dogpile on or shame and condemn that person, I find myself questioning the set of circumstances that led them to this point.
Say we have two people, A and B. Person A grew up with healthy, educated, loving parents, a successful older sibling who can role-model, and a stable financial background. Person A’s parents teach them etiquette crucial for social skills like being kind to others and how to make friends. Person A isn’t in constant stress which wears them down as they are not in poverty. Person A has some life direction and inspiration from their older sibling.
You can see where I’m going with this. Person B grows up in a dysfunctional, drug-abusive, low income household. Parents are alcoholic and constantly fight, the older sibling was manipulated by them to believe Person B is their enemy thus the siblings have a poor relationship (common in dysfunctional families), Person B feels lost in the world, like the world has done them dirty, as they have only known dysfunction, poverty, and misfortune.
Now I’m not saying we are helpless creatures and life just comes at us. We have agency over how we react. That being said, it is important not to understate how deeply our upbringing shapes us. In comparing Person A and B, it becomes clear how much easier and natural kindness comes to Person A, and how for Person B, yes they have the choice to be kind, but it doesn’t come naturally given their years of enduring hardship. Physically, Person B’s brain has formed neural networks that make it more difficult to survive this world. They have been conditioned to have poorer social skills, thus it takes a tremendous amount of effort, and self introspection, to learn how to be kind.
I’m not saying that we should excuse and allow poor behaviour. Rudeness to hospitality staff, meanness to peers, and more severely, crime, is all wrong. But in understanding why people behave the way they do, we can analyse their behaviour through an empathetic lens. When someone is mean, rather than reacting harshly, roasting them, insulting them, wouldn’t it be better for the world if we recognised that person was likely speaking from a place of deep pain, so it does no good to hurt them further when we respond?
I’m not saying ‘kill them with kindness’ is always the answer. There are times when mean, cruel behaviour needs to be met with serious consequences, like terrible crimes must be met with worthy punishment.
DAE agree? I would love to hear your thoughts.