I live in the US and ordered a package from the UK. It was sent through Pro Carrier. The Tracking on Pro Carrier says it was handed off to USPS, but the tracking on USPS says it has not been received.
I called USPS and they said they have not received the item. They said what they think happened is that the package was missed during acceptance scans and therefore is stuck in a Pro Carrier warehouse in the US. USPS told me to contact Pro Carrier and push them to search for the box, label it, and send it to USPS.
Upon emailing Pro Carrier, I was told that because the package was sent through Vinted, they don't have the authority to do anything. I then messaged Vinted. I was told to wait until after the 25 day mark had passed to file a complaint. I very specifically told Vinted staff that I did not want a refund, and wanted to work on finding the package, including the information about what USPS said should be done. After the 25 day mark, Vinted staff promptly and rudely issued me a refund with no option to refuse, then told me that they could not help me locate the package because the transaction was cancelled.
I emailed Pro Carrier again to ask for more details about what they meant by that Vinted "oversees the orders & claims process", and ask if there was any chance the parcel will still be able to reach USPS if it is currently in Pro Carriers possession (like, do they check for packages that have been missed even if they weren't prompted by a customer). I got no reply! It's been four days.
Needless to say, I am very frustrated. Does anyone have any possible advice for what I could do to potentially solve this issue? I am aware it is very possible this package is gone for good, and would like to be clear that I am not looking for any condescending messages that insult me for continuing to try despite the odds looking so bad. I have submitted a USPS search request already.
*edit: forgot to add the photo with Vinted's response to me saying I didn't want a refund, so here it is: "I understand you didn’t want a refund — you wanted help getting the parcel located and moving again, especially since USPS believes it may still be with Pro Carrier. At this point, the transaction has already been cancelled and the refund for 15.88 USD has been issued. Once an order is cancelled and refunded, we’re not able to reopen the transaction or continue the delivery/search process through Vinted shipping."