I'm on Get More with Disney/Apple Music etc.

Ends up being a better deal from the previous 12 months.

If you're in the same boat, go to generate a transfer PIN in account services.

My $20 per line loyalty discount in a family plan is coming to an end by Nov 2026. Any tips on how to renew it or get some other discount in it's place. I have unlimited welcome for 4 lines and these discounts bring down my monthly bill significantly

I work in a non-corporate store in north-central Indiana, and we have had quite a few customers calling in about their Verizon Home Internet not working correctly, in about a 50 mile radius in the area.

Firstly, it's weird in that the VHI isn't just out. It, instead, only lets you use certain sites and services. Since I have VHI myself, I was able to test it. MyVerizon says that my gateway is offline entirely, but I can use any Google-owned website, and most Amazon sites perfectly fine. Twitch doesn't. Most other sites I tried just refused to work. Last night, I tried opening Forza Horizon 6 on my PC, and it took 19 minutes for Steam to fail to load, then finally open the game. Once in the game, I sat on the title screen for 2 hours before giving up and going to bed. No Hoyoverse games worked, nor the EA launcher. All this while watching YouTube videos on a second monitor, no trouble. Every customer and coworker with VHI has reported the same issue. It's been this way since yesterday morning.

Secondly, it's weird that the whole time, we haven't gotten any official word from Verizon on what's happening, nor have I seen a single post anywhere about anyone talking about the issue. Is it really only limited to like 20 people? And even then, why has there been no communication? I'm guessing that since connection to Google servers is fine, there hasn't been an internal flag at Verizon to prompt anyone in IT to look. Has anyone else here had a similar problem in the last couple days?

Hi! I just moved into a new home and it already has an ONT installed. We have the router, how can we get the actual internet plan? Looking at something like the 1 gig plan, it has the router and other equipment included, which we don’t need. Do we just get the 1 gig plan and take the “free” equipment?

Some time today me and my friend lost our call log they were completely deleted. We had Verizon and iPhones. Did this happen to anybody else today

There's been lots of chatter on here over the last few months regarding whether Verizon's prepaid customers are still eligible for the $15 Switch & Save discount. Prepaid customers were able to successfully switch between the plans and receive the discount in the weeks after the Simplicity plan was made available, but then it became a question mark. Some redditors here encouraged people to still make the switch and then demand Verizon provide the discount since "Verizon Value brands (Prepaid)" was listed as an eligible carrier.

However, I noticed in the last week or two, Verizon updated the documentation on their website to clearly state that Verizon Prepaid customers do not get the discount anymore.

For example: https://www.verizon.com/support/switcher-discount-faqs/

Should I switch from mint and get verizon simplicity plan with a google pixel 11 pro for $602 after Tax? I still have 4 months on my current plan. Should I wait?

I’ve been with Verizon for 20+ years with 9 lines on our account. My iPhone 16 Pro Max has had severe battery drain and overheating issues since I got it nearly 2 years ago, despite multiple factory resets and extensive troubleshooting. At this point im getting about 3 hours on a full charge.

Yesterday I took off the case and found the back glass is also cracked. I still owe $433 with 13 months remaining, but I only pay $10/mo due to bill credits.

I’m trying to find an upgrade path to a properly functioning phone. Chatting with support, Verizon’s best offer is $660 off a new iPhone, but I’d need to pay off the $433 balance AND spend ~$199 repairing the glass first. That nets to a $27 discount on a new phone 🫠

Does anyone have any advice?

Recently switched to the Simplicity plan after my old plan keep creeping up in price. It shows it has ultra wide band included, however it also gives me the option to add it as a perk. Is this an error or did I read something wrong?

Currently paid off my iPhone 15 pro max. I want to get an 18. I switched to Verizon simplicity after I paid off my phone.

What’s the best thing to do with the 15?

I felt like the trade in with unlimited plus wasn’t worth it (it was 660 iirc). Simplicity plus the finance on the 18 was cheaper in the long run.

Any suggestions? Thanks!

I spent the last 3 hours chatting with a rep (over chat) who offered me a deal $1200 off duo no trade in, keep your original plan but only have to pay off your phone. I paid off my phone and then 1 hour later the agent told me there was an error and theres no such deal.

I am FURIOUS. I wasted my friday doing this and only to get TRICKED by an agent. She has no remorse and is not replying to my chat. WHAT DO I DO????

So I currently have a Galaxy S24 Ultra right now. Verizon is running a device payoff balance promo on my account right now PLUS a $1200 device trade in credit. I could upgrade to the S26 ultra right now, get $1200 off for trading in my S24 and they would payoff my remaining balance for my S24 which is around $500 currently. I wouldn't have to pay anything today and my monthly balance would essentially stay the same. I really wanted to wait for the S27, but im worried the device balance payoff promo might disappear before then. Should I just get the S26 ultra now? What yall think?

LONG POST. PLEASE READ. TU.

I need to contact someone in administrative position in Verizon Wireless. I have an ongoing billing dispute that began months ago around the return of a defective replacement phone and husband's damaged phone (charging port) and buying a new phone for myself. I have had countless chats and live rep calls where I have been promised resolution and there is none. I am so stressed out. I pour money into Verizon every month with a family plan, eight devices. During this current fiasco, fault clearly with Verizon, my service was disconnected. The fees were waived but no indication. Also false charges added. I am going to an early grave. I have been a wireless customer for as long as Verizon Wireless existed and also maintained a landline both where I grew up with parents into my adult life with a family of my own. I'm a babyboomer. Do the math. They tell me it's been 28 years. Well this is first time I ever have had a bill dispute that is not resolved immediately. As a matter of fact, I believe this is the first time.

Please, someone tell me who and how I can contact a billing administrator. My case has been escalated a few times. What kind of escalation is this? For the second time in my life with Verizonwireless, I am contemplating on walking. I have been paying on the average of $600 a month. Some other company would welcome my money. And still I can safely say, chanelling comedian Rodney Dangerfield, "I don't get no respect, no respect at all!"

I call the CS number and I have to fight AI to get a live agent. Twice in one episode, I was hung up on. WTH? AI gets mad and hangs up on customers? Geesh. Oh yes, I complained about this, too.

I hope to God someone can help me. I am so tired of these calls. And I ask for documentation of the call. Promised an email. I'm still waiting for one with the exception that a rep canceled a scheduled payment as matter would be resolved. I paid what I was told to pay. Well, that's when all my devices got disconnected. Meanwhile, I get extra crazy charges.

I don't give up. However, I get so stressed with I dial the CS number. I have a form of traumatic stress. I think my cell can record calls. It's fairly new. So, I have to check out a YouTube. Don't be fooled by my attempt at humor. I'm a retired psychiatric nurse clinician. I GAVE the therapy. I'm gonna need some over this unresolved billing issue. I'm weary, my friends but persistent in finding a solution. VERIZON OWES ME MONEY AND ALSO TREATMENT AS A HUMAN BEING WITH LONGEVITY AND LOYALTY.

Thanks for reading this novel. If you did, ai appreciate it.

I don’t know what’s going on at Verizon but their customer service is probably the worst I’ve dealt with. I spoke to chat 2 different times and they said they applied a $1460 trade in and sent me a text “confirming” it and also said they applied a $20 loyalty discount. I checked online and none of this showed so I called in and they proceeded to tell me everything the chat agent told me was incorrect and there’s nothing they can do. And this is not the AI bot. This is after it transferred me to a person. So if you use the chat just completely ignore what they tell you. I think I’m just switching to T-Mobile because at this point because the offer is better and this is complete nonsense that they don’t honor what their employees say

this was the smoothest pre order, not only for Verizon but in GENERAL any pre orders i have ever anywhere done. i got TRULY UNEXPECTEDLY great deal and smooth transaction ! im genuinely impressed, this is BRAVO !

Phone call to customer service went ok. Service was ok. Friendliness was off the scale nice. I felt like I was in another dimension. Scheduling was fine. Guy shows up early. Fine. Fixes it in less than 15 minutes. Again, friendly and respectful and skilled.

What just happened here? Anomaly? Is this the new normal? Girded for a fight, but then they solve the issue without a fuss??

Got the iPhone duo immediately when going through verizon. Credits all were good and everything and by the time I finished that got the confirmation code and everything I would still be waiting on apples homepage. Apple then loaded just for me to have to go through verizon anyways… only worry is when checking through apples page it says it’ll be there early December not even close to day of. So hopefully it’s not the same with verizon

Edit: I messed up my address, it somehow mixed both billing and shipping address, hopefully it doesn’t change the date. I’m so dumb

I received a call from a local number but it was definitely a call center. They claimed to be Verizon. They knew my monthly bill amount and address. They were with the Rentention department. The purpose of the call was to lower my monthly bill 35%. I recorded the call and told them I’m not getting a new plan, device, or contract period. Everything was good until they tried to send a push notification to approve the discount. I did not receive it so she asked for my pin. When I refused she claimed she wouldn’t know if it was the right account to discount without it. 5 minutes later I received a bogus text message from Verizon Security. I think it’s time to change carriers.

It says delivery on November 21st and 2 Day shipping by 8 PM. What are the chances it comes early or gets delayed?

I was unfortunately late for apples and saw January delivery, so I immediately looked at other sites and best buy seemed to thankfully have some in stock, sadly not unlocked

I read that if you pay in full a Verizon phone instead of monthly you can get it unlocked after its fully paid, being “postpaid”

It says 2,149.99 down as well as an odd reoccurring $1.38 monthly payment which for 36 months is ~50 so i assume thats related someway

I am unable to tell if mine is postpaid or prepaid, and I was wondering if anyone else has purchased a Verizon locked iPhone and was able to unlock it, and if so, how?

and no this isnt tech support, just curious if anyone else was able to unlock a locked phone with Verizon

Hey all, I was able to pre order the iPhone duo this morning with Verizon around 6:20am; after failing and waiting on the Apple Store, and I was with 10/23 delivery, my app crashed and restarted the order and the date got pushed back and it now said “delivery by 10/31”, does any one who’s preorder with Verizon have an idea if it could possibly be delivered earlier? I don’t mind waiting especially seeing how backordered the phone is.