Going from paid off 13 Pro Max to 18 Pro Max. I'm on the Unlimited Welcome plan. My husband just got a 17 Pro last week and he is on the Unlimited Plus plan. Two daughters are on the Unlimited Welcome Plan. I get all of these plans mixed up and don't know the difference!

Didn't know if there are any tips that will help me when I go in! What should I expect to pay? It's all trickery lol!

Need some insight yal! I preordered the iPhone duo through Apple. But now received the loyalty offer through the verizon app, $1020 OFF the duo without trade in! I need to cancel the Apple pre order. How long do I need to wait for my upgrade to reverse when I cancel the Apple pre order? so I can use this amazing offer in the Verizon app?

Have a duo order with an ETA of November 27. Is it possible it would ship out sooner?

Should I be worried?? It's been over a day now and only got an email saying thank you for your order and will be sending another email to know when it ships out.

Can anyone help me or point me in the right direction, I switched about a week ago, I'm on the ultimate plan and I rate a military discount, the representative said they couldn't help me at the store, I try to go online and sign in with my credentials for ID.me and it says I don't exist (through the Verizon website) but when I sign in to id.me it works perfectly fine, am I doing something wrong or is there some other way to prove my veterans status? If not I will just drop it, thank you

hey folks, does anyone's account got updated and not letting you to click the "cancel order" button? somebody posted earlier that his cancel order button was gone which is the pre indicator that item is shipped, mine still showing the option. anyone else?

I am a new Verizon customer and this is the first time I have ever purchased a phone for upgrade from Best Buy through Verizon. I chose a number/line that has an eSIM.

I had a payment arrangement with Verizon that I accidentally canceled as I was trying to pay it. This caused my service to be disconnected and I’m now getting a notification that says that I am not eligible for any more arrangements.

It is impossible to get to a representative on the phone and I need my phone for work. No phone equals no money equals inability to repay my phone bill.

Unfortunately, recently, my father, whose account this is under forgot to change his bank information and the account that he was using had been closed due to fraud, so I’m also unable to add any bank accounts. This is really limiting and frustrating. Verizon used to be so much better before AI and honestly, I’m thinking of switching because this is not the first time that I’ve encountered this problem with trying to get to representative.

I’ve been having trouble connecting with agents and when I do it seems like the voice is very generic. Had called a agent last week named rob and this week David to fix ongoing SIM card issues and they’re voices sound weird especially in moments where they were saying bye it’s like they’re tones change and dialect is a bit different. I don’t mean to be insensitive but is it ai or what can it be?

Apple iPhone Duo Folio with Kickstand Apple Folio with Kickstand for iPhone Duo - Taupe | Verizon

Just looked on my Verizon App and saw the Apple Duo Kickstand case is discounted to $97.49 from $129.99. No idea if anyone else is seeing this when they log into the app and under the “Shop” button.

Applied $19 in Verizon dollars (never thought I’d ever have a chance to use them) but total was $85 after taxes and 2 day shipping (just got a shipping label) and they won’t let me cancel my iPhone Duo order so looks like it’s getting ready to be shipped soon! EST deliver is still 10/23!!!

Verizon finally doing something right even tho they rip me off so badly lmao.

Funny enough, I can't get a straight answer out of Gemini Argon 4. Can someone at Verizon unequivocally say if it's billed as a "trial/promo" at that rate OR a "paid" plan, which gives users access to the Argon 4 model.

Edit: Thanks for replies so far. It's frustrating because I do get the 6 months free trial from Verizon. And I'm thinking of cancelling it so I can get it for $10 a month and get the Argon model. Would that work?

CORRECTION: IN ANTIGRAVITY, NOT GEMINI****

For anyone that has a Launch day delivery and is curious when the site should update since I know we are all very impatient and surprised we got launch day when the Apple Store itself said end of December - I messaged support and they told me it should be no later than Wednesday to get the tracking if you had 2-day shipping

I’m reading all the fine print and can’t tell at all if it would apply to GoogleFi number being moved over to Verizon. Can anyone confirm if they have made this move and if it does apply?

Thank you.

I currently pay $68 to cover all of my devices through Verizon. I damaged my iPad twice and got it replaced, so it's been good/easy. It covers two phones, and iPad and two watches. I'm curious if apple care plus would be a better/cheaper option?

Hi everyone, just wanted to ask on here before I call Verizon . I pre ordered the iPhone duo and decided to upgrade and trade in my phone 17 pro max (paid off). I bought the iPhone duo outright (yikes lol) no financing cause I want it to be unlocked and I didn’t want any issues. My question is, can I cancel my trade in? I want to be able to keep my 17 pro max just in case.

I ordered an iPhone on Oct 5 with the paid 2-day shipping ($9.99). FedEx delayed it to the 8th, when I’d be out of town, so I called Verizon and asked them to reroute it to a local FedEx location for hold. The agent confirmed that would happen. It didn’t. FedEx attempted delivery three times over the holiday weekend, then pushed the date to the 13th, then the 14th.

On the 14th I spoke with three different agents. All three said it would arrive by the 15th. One told me to go to a local Verizon store to pick it up and said it was arranged. The store had no record of it, and after an hour on the phone with tech support I left without a phone. On the 15th I got an email saying the device was being returned to the warehouse.

It’s now the 19th and the order is stuck in “pending order status,” so I can’t reorder. Here’s what I’ve been told:

• Once the refund posts, it will release. The refund posted days ago.
• Once the warehouse receives the device, it will release. FedEx shows it delivered to the warehouse.
• Nobody can give me a timeline, and none of the agents seem to have the authority to clear the hold.

I understand the warehouse check exists to guard against delivery fraud, but I never had the phone in my possession. I’m trying to buy a product and can’t complete the purchase.

Has anyone been through this? Is there an escalation path (executive office, a specific department) that can actually clear a pending hold? Any help is appreciated.

Ordered a new iPhone on Oct. 5th. Set to deliver on the 7th (the non-optional, 2-day delivery Verizon charges $9.99 for). Sure enough, FedEx was delayed, and it wasn't scheduled to come until the 8th, when I would be away for a long weekend. Since FedEx makes it impossible to do anything as a recipient, and notoriously leaves packages outside in my neighborhood where they are stolen, I call Verizon and ask them to route it to a local FedEx office to hold it for me. They confirm this will happen. Of course, it does not. FedEx attempts to deliver it three times, over a long holiday weekend, and then it shows scheduled delivery the 13th, the morning of the 13th, this changes to the 14th, and on the 14th I call Verizon - this time, spoke with three separate agents - at one point an agent tells me they are trying to see if they can rush same-day deliver it (on the 14th!) which was rich, after what happened next. All three agents PROMISE it will arrive no later than the 15th. Then, an agent says, I have a solution - go to your local Verizon store and you can pick it up, I have taken care of everything. Sure enough, i show up to my apt. the in-person agent has no idea, and after another hour of them calling tech support, I walk out without a phone. I wake up on the 15th to an email that my phone is being returned to the Verizon warehouse since I wasn't there to receive it. *** DO NOT LET THIS HAPPEN TO YOU *** since then, and it is now the 19th, two whole weeks after I ordered my two-day guaranteed phone, I still have no path to being able to re-order. My order is stuck in "pending order status" - if this happens to you, well, I am sorry for you. Because, it is perpetual limbo. I've been told all sorts of things from agents, from 'as soon as the refund hits, it will release from pending status' (refund processed days ago; so this is not true) or 'as soon as the device is received at the warehouse, i.e., shows delivered in FedEx it will release' (it has already been delivered to the warehouse per FedEx tracking). No agent can tell me when this hold will release and no agent seems to have any authority to clear it out. The warehouse confirmation is the most annoying part - they said this is done because occasionally the delivery people are dishonest. How is this my problem? I have never touched or seen this phone. I am am simply trying to buy a very expensive product from Verizon and they are actively blocking me from doing so. I have never seen such a large company run so, so poorly, but I shouldn't be surprised, this is a 'new low' but far from my first low with this terrible company.

So I have a pre-order through Verizon for the iPhone Duo Estimated to get here on October 31st. I did it with a trade-in offer for $1000.

However, I would like to try my luck at grabbing a duo this weekend IF possible. If I do though, I'd be buying it cash with the intent to return it when my verizon order arrives, which hopefully would arrive before November 6th.

But my question is, could I activate it to my phone number without it impacting my current iPhone Duo order and trade-in? Or will it even allow me to do so if I already have a pending phone order on the way?

To reiterate, I want to try to buy a Duo this weekend and activate it on my Verizon number, but I also want to keep my estimated Oct 31 iPhone Duo order that is set up with a trade promotion. Are both possible?

Hello! Thinking of switching my wife and I from the 25 dollar visible plan to the simplicity plan solely to get the iPhone 18 pro. Just want to make sure I’m not missing anything .. we can get the phone essentially for free as long as we stay on the plan for 36 months is that correct? I know we will pay roughly 11 dollar more per month per line, but over the course of 3 years that will be cheaper than buying the 2 phones outright. Do I have this right? Thanks for any advice!

Two weeks ago I ordered a phone, but the verizon sales rep typed the address incorrectly which cause a failed delivery attempt. Since then I've been on the phone with Verizon DAILY, rexplaining everything every time I get transferred, and each customer service rep tells me something completely different. First it was update the address. When it still didn't get delivered it was cancel the order, then they said, oh wait we have to cancel the payment agreenment first. Every time they said wait another 24hrs. Two weeks later now the story is they need to wait for FedEx to return it but guess what. Still 0 tracking updates. They're not going to get it back, and stalling so they don't have to take the loss.

Always do store pickup now.

Is this normal?

I got a business line of 3 phones sometime last year in August and the phones were unlocked within like a few months. I got the z flip 7 and just of August this year, it got the lil line of doom ig in it so I got a replacement sent out lol. Well long story short, my Verizon experience has terrible and I feel I've suffered enough with them. So I get the sim from T mobile and put it in my phone but to my surprise my replacement phone is now locked. Never noticed b4. :/

I've already ported over everyone's number including mine and everybody else on my line is getting great service with T mobile while I'm stuck with a locked phone. I had to go to a corporate store and a request an unlock. I should be hearing something either today or Tuesday. It sucks not having service. Has anyone gotten lucky with the request of getting the phone unlocked since they were unlocked before this new garbage contract/policy? I only owe 709 on the phone and I've already uploaded the rebate for T mobile to send the gift card within 5 days to a few weeks supposedly. I wouldn't mind paying the phone off but got told since I put in a request for the phone to be unlocked I now have to wait and see what the verdict is; Not having service is killing me. 😕😒

I have 3 phones on Do More, and 3 phones on Play More.

I recently upgraded 2 of the Play More phones from S20FE's to S26's using an offer that let me trade in for S26's with the 36 month credits covering the cost of the phone, without switching plans.

Two of the phones on Do More, and the last one on Play More are almost 3 years old (couple of months), and I'm looking to upgrade while keeping Do More/Play More, but I'm not (currently) seeing any promotion that doesn't involve switching to Unlimited Ultimate.

Am I likely to see something that lets me keep my plan but do a low/no cost upgrade again? (i.e. 36-month payback) It seems they do this periodically, especially when new flagship samsungs are coming out...

Thanks!