EDIT: Should have clarified, this is for DIGITS (Paired) lines.

Just got an email from T-Mobile informing me that starting 11/9 incoming SMS and MMS messages will no longer be sent to my DIGITS (Paired) with Highspeed Data line and only sent to my main line.

This kinda defeats the ENTIRE point of this service for me as what I wanted was the ability to have two phones active at the same time that could both send and receive texts and calls from one number natively (not using the awful DIGITS app).

I know this is a niche service offering, but it was really cool and let me use both an iPhone and an Android day to day, switching between the two on a whim without needing to move a sim around or be missing portions of conversations on either device (aside from the portion that I sent).

Definitely going to be cancelling my DIGITS line now, and possibly changing providers since T-Mobile provides shit coverage and it was this functionality combined with the fact I can bring basically any device to the service (using a Sony Xperia 1 VI atm) that was keeping me on it. The latter point may still be relevant and decisive, but I'm not a happy customer overall.

I'm considering calling into customer service to complain and let them know it's probably a when, not if, I stop being a customer thanks to this, but I kinda doubt anyone at Customer Service will have any idea what I'm even talking about.

EDIT2: Just got the same notice over text too.

Well there you go, stock price is 45% of what it was All time high, what is going on? Is this deliberate ,or is the New CEO incompetent? How are the day to day operations at store level? Curious how is the Morale? Isn't T-Mobile even competitive anymore they were once the UNCARRIER, but now seems like they behave the same way other big carriers do.

Hello fellow Tmobilers,
Question…
I use to have charter/spectrum/comcast tv and when I had it I got Disney+ for free. Now that I do not I no longer have access to Disney+. I see that T-Mobile gives Hulu standard free with the package I have. I am trying to get Disney+ but when I go to the subscription it wants to add Hulu to it which I already have. Anyone have a workaround this?

we placed a pre-order through T-Mobile on the 16th via Sam’s Club. We got delivery date for night sky between 23 Nov - 9th December and for the white one between 29 dec to 6 Jan. I wanted to camp out in front of the store today to grab a walk-in unit but due to work I wasn’t able to nevertheless I started calling every Apple Store and T-Mobile store in Chicago.

Apple Store told me that they are all sold out and there are no phones for in-store pick up basically all of them then I started calling all the T-Mobile experience stores and turns out one Store had two of these in stock that could be reserved over the phone that’s what I did just picking up now

also, we had a situation with T-Mobile where we placed orders on the 16th but after two or three days it showed that we placed the order on the 18th and our status showed back ordered

So, my account got cancelled when I moved my number from T-Mobile to another carrier. I had a past due balance, and I just paid it off, so I called them today to ask them to unlock my phone. They told me that I haven't finished paying it off yet??? Which is news to me, because when I got the phone I didn't owe anything on it, it was actually subtracting from my bill since it was cheaper than the original phone I got.

Is there anything I can do about this? This feels unfair, I paid off the balance on my account already and now they want me to pay another $600 on top of that?

I’m still waiting for AT&T to port my phone number to T-Mobile. Will I have issues if I activate the iPhone Duo? Won’t it still show att or will I just not be able to use it? Will that be an issue if the phone is locked to T-Mobile?

Wait for the holidays or move now before T-Mix? Moving 3 lines from At&t

I did a trial for T-mobile home internet back in July. We picked it up in store. The associate rang up the box, and she said it’s so weird there’s no working SIM in there, let me get another. She gets another and it works, and she sends us on our way.

Eventually we decide to go back to cable internet so I go to tmobile store to return it. There’s an issue. No worries, they say to call and ask for a shipping label to return it. There is an issue bc of the multiple IMEIs.

I ship a box with my wifi home equipment. On 9/5, I receive an email that my return has been received.

9/17, I get an email to remind me to return my equipment. But that’s weird, I returned it and t mobile emailed they received. I call, and they look it up, and said no worries, it’s showing as received on our end. Just ignore the email.

10/22, I get an email that my payment is late and I’m being charged $255 for not returning my equipment. I’m on the phone again, 40 min and counting. She can’t find my return in the system, but she can see I called on 9/17. Apparently can’t see what we talked about?? Aren’t these calls all recorded?

There is clearly an issue, started with 2 different IMEIs getting activated for me and I only received 1, obviously.

What is wrong with T mobile? Every month they need over an hour of my time? Do they want me to pay $255 to get them to stop sending me bills?

There was a time I was a loyal t mobile customer. I left them as my cell provider and I can’t say I’d consider returning ever.

What is the cheapest packages but still able to get the Netflix Hulu Tuesdays deals for one phone and watch? I’m currently paying $137 a month and seems high just for me and one watch.

There has been a ton of conflicting and incorrect information floating around lately regarding T-Mobile’s $35 Device Connection Charge when purchasing a device from Apple. To clear up the confusion, T-Mobile closed the old loophole where buying through Apple automatically waived the fee. If your T-Mobile account is tied to the transaction during checkout at Apple, you WILL get hit with the $35 fee on your next bill, even if you are paying full price. If you want to buy directly from Apple at full price and avoid the $35 fee entirely, here is the exact, correct way to do it.

To bypass the charge completely, you have to make sure T-Mobile has zero system touchpoints during your purchase transaction:

1. Buy Outright at Full Price: You must purchase the device in full (no carrier financing or carrier payment plans).
2. Select "Connect to Any Carrier Later": During the Apple checkout process, do not select T-Mobile as your carrier. Do not enter your phone number, account PIN, or SSN. Instead, choose the option for "Connect to any carrier later" (making it a fully unlocked device out of the box).
3. Migrate Your SIM Yourself: Once the phone arrives, simply set it up and transfer your existing eSIM or physical SIM over to the new device yourself.

Because T-Mobile was never linked to the sale or activation at checkout, their system doesn't register it as an account "upgrade," meaning no $35 DCC will be generated on your bill.

I got my 18 Pro last month by doing it this way, no $35 fee at checkout, and my new T-Mobile bill just generated with no $35 fee on the new bill.

And finally, by selecting "Connect to any carrier later" instead of linking your T-Mobile account at Apple checkout, you cannot take advantage of T-Mobile bill credits, carrier trade-in promotions, or T-Mobile financing. (Note: Regular Apple Trade-In for instant credit still works!)

Can anyone who’s done keep & switch recently confirm if the funds can be transferred to a bank account?

I was told by T-Mobile I will get $830 for trade in my iPhone 13 Pro Max towards my iPhone 18 pro max upgrade. I confirmed this 4 times with 4 different reps. I went ahead and ordered the 18 pro max and only see $300 trade in promo. I called them up again today and then they tell me they have to apply it in my account and it takes one day. At this point I have no trust because that’s what they told me before and that’s why I made the upgrade. This is so shady how they just straight lied to me. I am going to return the phone if they don’t honor what was promised

SOOOO WHO WAS FLOWN OUT TO TEXAS? AND WHO HAS THE TEA! Wonder if a commission change is coming along with plans! I have no idea but I don't see t mobile spending all this money to fly people out just to cut jobs etc, wouldn't make sense financially but I could be wrong!

I went to Costco to get the gift card deal by adding a line onto my line. Got my wife a new phone and payments are like $16 a month, cool. I’ve been paying 37$ for YEARS now. Suddenly I get the bill and it’s $202. The math doesn’t math. It should be 90. I’m on that with the rep and he’s saying my two lines are 132 cause the plan I was on was only for one line. (Experience signature). How do I get out of this mess. I’m this close to paying off her phone and jumping ship.

Just got a WhatsApp from my SM, just wondering if this is just my store and if this is the last team meeting or is this just about the big leadership meeting in Dallas?

I just moved into a new apartment and my management company informed me that the apartment is suited to connect to T Mobile Fiber Internet.

I went on T Mobile's site and saw that they are offering Fiber 300 MBPS for $35/month if you enroll in autopay.

Has anyone signed up for this deal? Is the speed worth the money?

Also, is it really $35/month after all fees are said and done?

I have been here for over 9 years. The price increases have soured me but even worse are the phone deals. Not only are the credit abysmal but coupled with 36 months..... That's for sure the deal breaker.

I'm seriously considering switching over to Google Fi.

I already have 2 phone lines and 2 watches attached to it on the 200mb plan on Go5GPlus. We want to upgrade the watches and use the BOGO $300 off offer on the second. Can I do the addition of the 2 new watch lines as standalone or attached to phone numbers and then remove the current 2 watch lines or any workaround for this? Since watch lines usually come with random numbers but the number sharing gives it the iPhone's phone #?