r/steamsupport • • 7h ago

Resolved Is this a scam?

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0 Upvotes

I don’t even have cs2 and I check my purchases and nothing for a knife


r/steamsupport • • 12h ago

Problem what is that?

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0 Upvotes

r/steamsupport • • 23h ago

Problem Steam wont let me view Mortal Kombat despite adding a credit card and tryin to use the verification process thanks to this I can't even view 18+ stuff let alone purchase them I hate this change and there's absolutely nothing I could see on steams support page to get into contact with them about this

0 Upvotes

for some reason DESPITE adding a credit card that works making a purchase to the steam wallet to hopefully got it to realise I've added the damn thing it still hasn't let me view it and I looked online it said there was a credit card authentication thing HOWEVER the card doesn't show up and there's NOT A FUCKING THING I CAN DO SINCE STEAM DOESN"T HAVE PROPER SUPPORT ANYMORE


r/steamsupport • • 9h ago

Question what can other family acct users see? NSFW

0 Upvotes

i dont really think this question is nsfw but added just in case

a couple months ago my cousin added me to her family acct so i could play a game i can't afford bc im broke lmao. i saw some nsfw games in there too nad i lowkey want to try one but.... im worried she's going to see and its going to be super uncomfortable. she basically raised me so like, idk if im weird for this but i feel like it would be really weird if she saw me playing one of her porn games!! for both of us tbh

so ive been googling to see if theres anyway to make it private but all the questions im finding are like "can my family see games i buy if i mark them private" which is not the situation bc i dont own this game, she does. so what i really want to know is like, is there a way i can play this game & she wont see? like i dont want her to see playtime, achievements, i dont want her to know ive opened the game or even downloaded it. but is that even possible? and if so how??

also my bad if this is the wrong place for this, if it is then pls tell me where to put it!


r/steamsupport • • 12h ago

Problem I've been stuck here for hours and unable to uninstall it too.

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0 Upvotes

r/steamsupport • • 13h ago

Question Where the Hell Did Space War Come From?

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0 Upvotes

I've heard of it online but I never even looked for it (or Dota 2) so why it is sitting in my library I have no clue


r/steamsupport • • 19h ago

Problem I need help. My apologies, I'm new to steam and I'm using the mobile app.

0 Upvotes

So I commissioned someone for some art and they wanted payment via steam money. I sent them a 25 dollar gift card but they seem to have not received it. Now I can't send another or add more money onto my account because all day I've been hassled with the same error code of "high volume of user activity". The artist is also asking for a code that I don't know how to get.


r/steamsupport • • 6h ago

Resolved How do I fix this?

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0 Upvotes

r/steamsupport • • 2h ago

Problem Steam purchase error

0 Upvotes

Hi guys its my first time posting here, i tried depositing some money but it said that the purchase failed, tried this process 2 times it said wait a bit and try again, i contacted support and had a request pending, then i tried it on my phone and boom it went through. Now i was suspecting that my credentials were obtained by a 3d party. So i tried purchasing through my pc again and it went through this time, keep in mind support had already replied to me. My first 2 purchases were made through marvel rivals so that may be the reason but im paranoid so i would like to know wether this purchasing error is a normal occurence or should i be worried?


r/steamsupport • • 15h ago

Problem Can't transfer Steam clips from Xbox Ally X to Windows Computer

0 Upvotes

So, I got an Xbox Ally X a couple of weeks ago, and it's pretty great! I'm amazed at how it can run games so much better than the Steam Deck(this is not to start a fight, it is just an observation), but to get to the point, I saved quite a few clips on it in Steam to eventually send to my Windows laptop and then shorten and share to a Discord server I'm in. However, I originally got a login error despite being logged in on the laptop, restarted Steam on there, and got this error.

"Failed to start upload; A server error occurred (8)"

I had tried turning on Game File Transfer, Cleared Download Cache, checked for client updates, and still got the same error. I tried looking it up online, but found nothing specifically relating to the Ally and mostly found upload issues regarding chats, which I'm pretty sure this doesn't relate to.

Any help would be greatly appreciated, please and thank you.


r/steamsupport • • 55m ago

Problem Help with games crashing

• Upvotes

Hello! For the last 3 weeks I've had issues with games crashing and I need some help.
SOME games in my library have started crashing; Slay the Spire 2 crashes whenever I launch it, Baldur's Gate 3 crashes basically everytime when I try to save, always when it autosaves, other games, especially if downloaded more recently, work just fine. Both games used to work 4 weeks ago. What can I do? I already tried to uninstall/reinstall them and I did the same with Steam. Any suggestions?

My PC is a HP Laptop with this specifics:
12th Gen Intel(R) Core(TM) i5-1235U (1.30 GHz)
8 GB RAM
Intel(R) UHD Graphics (128 MB)

If any more info is needed I'll provide it.


r/steamsupport • • 7h ago

Problem PSA: Steam crashing at launch since the Oct 13 client update? If you’re on an AMD Radeon card, it’s an AMD driver bug, not Steam

4 Upvotes

Heads-up for anyone whose Steam started crashing instantly at launch after the October 13 client update, where reinstalling Steam, verifying, and clearing the cache all do nothing.

If you’re on an AMD Radeon GPU, this is probably not Steam’s fault. A component in the Radeon driver (GameManager64.dll, AMD’s game-detection hook that injects itself into Steam) goes into a crash loop during Steam’s startup and takes the client down with it. Event Viewer shows it as an ntdll.dll / c0000005 error, which makes it look like Steam or Windows, but it’s the driver.

How to tell it’s this:

  • It only started after the Oct 13 Steam update.
  • Steam launches fine if you fully quit your overlay/peripheral software first (Razer Synapse, Corsair iCUE, etc.) and start Steam before they load.
  • A game launcher running in the background can trigger it too (the EVE Online launcher does it for me).
  • It goes away completely if the AMD driver is uninstalled (not a real fix, just proof of cause).

Workaround until AMD patches it: let Steam fully start before any of that overlay/peripheral/launcher software loads. Launch order is the whole trick.

I’ve reported it to both AMD (with a full crash dump) and Valve. Posting here so people stop wiping their Steam installs over an AMD driver bug. Anyone else hit this since mid-October on a Radeon card?


r/steamsupport • • 23h ago

Problem I accidently clicked cancel how do I install the service?

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0 Upvotes

as the title says i clicked cancel and now i cant get the service installed, i have tried everything but it doesnt work


r/steamsupport • • 11h ago

Question I Need help :c

1 Upvotes

I recently bought a PS5 just to play GTA 6, but I'm primarily a PC gamer. Seeing everything that's happening with the scene, I want to know if it's possible to jailbreak my PS5 and still play online via Steam while running it from the console.

I'm asking because I spend most of my time playing online in Skullgirls, MK, and Space Marine 2-all of which are games I already own on Steam.


r/steamsupport • • 12h ago

Problem Steam wont open

1 Upvotes

Ever since updating to Windows 11 26H2 Steam just refuses to open at allWhen I launch it the Updating Steam window pops up completes the bar and then disappears right awayIt stays active in Task Manager background processes but no interface or window ever pops up on screenI already tried a fresh reinstall of Steam and completely wiped and reinstalled my GPU drivers but nothing changed

Specs OS Windows 11 26H2 CPU AMD Ryzen 7 9700X GPU AMD Radeon RX 9070 XT


r/steamsupport • • 19h ago

Problem Anyone else got the Steam Service Error Update thing?

0 Upvotes

I have been trying to contact Steam about it for awhile to see if it's real, some say the details say it's from a developer in Beijing, although Idk since I never looked before installing as it looked real and was still waking up, I have Bitdefender and adblocker, anyone have proof that it's real that way I can put my mind at ease


r/steamsupport • • 20h ago

Resolved Downloads completely frozen

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4 Upvotes

Hi, I was updating CoD and cuz the update was gonna take an hour I hopped on another game (with "Allow downloads during gameplay" enabled) and after I hopped off my download hadn't progressed at all and was stuck at 0bps and since then my downloads are completely broken. Like I can't update anything else, I can't clear my download cache (the second image, it is stuck on that forever), I can't even uninstall CoD it just goes back to trying to update it at 0bps. I have enough storage. Do I just need to uninstall steam or what I'm so lost

Edit: I managed to uninstall cod by switching to offline mode and restarting steam, preventing it from trying to update and bricking everything. Still unsure why it happened in the first place sadly but whatevs


r/steamsupport • • 20h ago

Problem Steam login stuck

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5 Upvotes

Been troubleshooting since hours still nowhere near to fixing it , the qr for login keeps on buffering and manually entering username and pass also result in buffering .


r/steamsupport • • 6h ago

Problem unable to delete/install COD

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3 Upvotes

Self explanatory I've contacted steam support 9 hours ago they didn't reply here are the details. I download Call of Duty (Warzone 2025 DLC). The download took about an hour and a half, and once it finished, the green Play button appeared in Steam. Since it was late and I had school the next morning, I closed Steam and shut down my PC.
When I came home the next day and opened Steam, the download was showing 37% complete. I tried to let it continue, but it wasn't downloading anything, and the download speed remained at 0 MB/s.
I then tried to cancel the download, but Steam got stuck on "Stopping download" and has remained that way ever since.

I've already tried changing my download region, clearing my download cache, closing Steam through Task Manager and reopening it, and restarting my PC. None of these attempts fixed the issue. When I try to clear the download cache, Steam gets stuck on "Closing Steam" indefinitely.
I'm not sure what caused this, but does anyone know a fix? DM if u need every detail I'm very desperate rn.


r/steamsupport • • 23h ago

Problem Steam doesnt open

2 Upvotes

Since Monday I have the problem, that steam isnt opening at all. Since i made the windows update. It always say "prepare for updating" then closes. I need to press steam like 40 times until it logs me into my account and then steam loads and closes itself and thats it. Only after like pressing 300 times it stays open. I dont know how to fix it.


r/steamsupport • • 10h ago

Problem Something went wrong error

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0 Upvotes

I cannot log in to the Steam mobile app; I’m unable to get past the Steam Guard authentication step. I can't move sga too. It just shows an error and asks me to try again later—I’m stuck in an endless loop. How can I resolve this?


r/steamsupport • • 14h ago

Problem Steam Service Error appears every time I open Steam, even after installing the service

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1 Upvotes

Every time I open Steam, I get this Steam Service Error saying that the Steam Service requires maintenance.

Even if I click Install Service and it supposedly installs, the same popup appears again the next time I launch Steam. It's getting annoying having to deal with this every single time I open it.

I've tried clicking Install Service multiple times, but it doesn't seem to solve the issue.

Any help would be appreciated! 🙏🏻


r/steamsupport • • 22h ago

Problem Steam doesn't work

2 Upvotes

The browser, and the mobile app works normally, but the on one on the computer doesn't for some reason. I tried deleting the cache, ending the task, I even redownloaded the whole steam app, but it doesn't work still. Before I uninstalled the app, I was stuck on the logging in screen. After redownloading it is now stuck on the log in screen, when i put in the password and click on the log in, it just stuck, can't log in with steam guard or something because the qr code doesn't load. What may be the problem, my brothers steam works just fine, so it's not the servers. Apologies for mistakes, but I'm kinda stressed out, I don't want to lose my progress in games and games in general. Steam worked yesterday, if that helps finding the cause.