Hello community,
Wondering if anyone has idea on how I can remedy this. I paid for a cabin upgrade from delta comfort plus to premium comfort plus. Flight was LAX - NYC. When I boarded the plane the seat was taped up and the FA acknowledged they knew this was a broken seat before we boarded. She told me the flight was completely booked and the only available seat was in main cabin but if I changed your main they couldn’t guarantee a refund. They also did have free upgrades that were offered for FC and premium CP before boarding.
What is the best way to request the upgrade fee as I was unable to use my laptop or eat the meal I paid for.
I understand that seats break but feel that delta shd have made me aware of this before boarding, or not offered free upgrades to other people.
I’m Gold Medallion which I know doesn’t mean a lot but is there any legal standing here to get refunded for only the premium upgrade portion?
FWIW: the initial agent on board (not an FA) offered to move me to main but could t guarantee a refund. And asked if I wanted to hold up the plane for maintenance (hard no on my part!)
That said, the on-board FAs have been incredibly kind and sweet - and as a long time delta customer that has been my experience.
So I’m hopeful maybe Delta corporate will refund the upgrade fee only.