Hey everyone, looking for some clarity on how Delta’s upgrade system handles Medallion status combined with a Reserve card, because the app logic is confusing me.
I am gold and usually hit it every year on my own.
I recently got the Delta AmEx Reserve Card.
Before getting the Reserve card, every time I checked in for a flight, the app would pop up a manual prompt asking: "Do you want to be considered for a Comfort+ upgrade?" I would select Yes, check "Aisle Only" and "Window Only," and move on.
This morning, I checked in for my flight and never got the prompt. When I checked the Upgrade/Standby list, my name was only on the Delta First list and there were zero options anywhere to opt into Comfort+ or select seat preferences.
From what I gather, the app stops showing the manual check-in prompt because the Reserve Card automatically forces a First Class upgrade request the second you check in. Because the app sees an activerequest (First Class), it skips the check-in pop-up entirely.
However, because Comfort+ is unchecked in my global profile, the system completely ignores me for Comfort+ upgrades. If I don't make the First Class cut (which has 0 seats left today), I am stuck in my original Main Cabin seat, completely bypassing the Comfort+ list because the prompt never gave me a chance to opt-in with my seat restrictions.
My question is…
Is it true that the Reserve card auto-request suppresses the manual Comfort+ check-in prompt?
If the prompt is gone forever, how do I request a Comfort+ upgrade for individual flights only if an aisle/window is available, without turning on the dangerous global opt-in? Where does that setting hide in the app now before/after check-in?
I guess I’m confused because I’m fairly confident I never checked nor unchecked comfort upgrade preferences in my global profile settings - I see it as unchecked now but I definitely did not uncheck it manually