I don't think I've ever seen AT&T do so many different related changes in such a short time with a new plan: UYW 2.0 comes out, price changes for older UYW plans, adding Elite 2.0, making different plans be worth different promotional credits, and lowering prices on the brand new plans.
Since there have been so many changes to UYW in the last few months, I've created a new post as the old post had lots of comments/answers that aren't necessarily relevant (or true) any more.
The main differences:
Value 2.0 is cheaper than Starter SL in most new configurations (even with discounts?) as of the late-April increase and is prioritized for the first 5GB (but has less of hotspot). I think this is the only plan to have taken something away, so that might be why they changed the plan name.
Extra 2.0 has more prioritized data than previously (100GB vs. 75GB) and more hotspot (50GB vs. 30GB). It may cost more or less depending on your discounts and number of lines. This is probably most similar to older unlimited plans.
Premium 2.0 has a lot more hotspot than Elite EL or Premium PL (100GB vs. 50GB/60GB). If you need the hotspot, it's a great deal. You can also get a ½ price tablet or wearable line with this plan.
Elite 2.0 Includes everything Premium 2.0 has, but 250GB of hotspot, Turbo, free tablet line, free wearable line, and instead of International Day Pass (IDP), it looks like when you are international you'll get free calling/texting and 20GB of data (this last part is kind of limiting considering the other UYW plans data are unlimited, so I'm wondering if you can pay extra for more, otherwise it drops to 512Kbps, which is pretty slow). I'm assuming these free international countries are IDP countries. No Fan/Signature discounts on Elite 2.0. A few people reported their internet discount works with Elite 2.0.
ActiveArmor: Some 2.0 plans that come with ActiveArmor, only come with the standard, not advanced. Premium 2.0 can activate the advanced for free in your plan (I'm going to guess you can do the same with Elite 2.0). There is a free version and another version that is listed with "At no extra charge".
Standard price on non-phones: $20.99 per tablet, $20.99 per camera, $10.99 per wearable. If you have Premium 2.0, you can get one of these at ½ off. If you have one of these non-phone devices, it would probably make Premium 2.0 more cost effective for you (although the additional hotspot may max it so you don't need a line for your tablet). If you have Elite 2.0, then you get a tablet and wearable for no extra charge.
If you have HBO "free" with your current cellular plan and switch, or you change all your Elite EL lines over, you'll lose HBO. You need to compare how much you'd save to see if it matters.
The prices on the chart assume autopay/paperless/checking discounts. You need autopay/paperless for a $5 discount and autopay/paperless checking for a $10 discount (and as of now, the AT&T Citi card also qualifies as a checking discount). Add $5 or $10 to each line if you do not do these discounts.
There is no way anyone can help you compare the cost of the newer plan to the older plan if we don't know what discount you have, how manyphonelines, and which plan those lines are on.
Additional info on this plan can be found in this AT&T PDF.
DISCOUNTS:
Signature discount: Previously this got you Premium PL for the Price of Extra EL, but on the new plans it gets you 20% off the Premium 2.0 plan.
Appreciation discounts: You get a 25% discount on the older UYW plans if the account holder fits in one of these categories: teachers, doctors, nurses, military, veterans, and first responders. The newer plans are NOT 25% off, check the bottom of the chart as it varies per type of line. I'm not sure if these 2.0 discounts are supposed to include Healthcare and First Responders if you are not on FirstNet, but people are reporting that their plan says so. https://www.att.com/offers/discount-program/appreciation/
You did NOT lose (nor did it change) your 25% appreciation discount for Elite EL, Premium PL, Extra EL, and Starter SL, it's still 25% for those lines. AT&T made a mistake on a bill a couple months ago and gave you too big of a discount, the next cycle they corrected it (and let you keep the extra they took off) so it looks like you had a price increase. But if you look at the previous few bill totals, you can see it dip (for no reason, other than the mistake), and then it goes back up to where it has been for a few months. Obviously, I cannot see your bill, but everyone that I've talked to about this and has looked back on their bills (previous to the lower bill) has seen this is what it looks like. If you've made changes during those three months, it would be difficult to see by just looking at the totals.
For all discounts, the account needs to be in the name of the FAN/Signature holder.
AT&T Latin American roaming: Click these links for more info at https://www.att.com/support/article/wireless/KM1486292/
Please note that while the change plan comparison page (when logged in) shows that Elite 2.0 plan is not included, the Latin American roaming page specifically says it does and so does att.com/unlimited
Promotional phone credits warning: Not all plans have the same promotional deals like they use to. As always, please read the "offer details" before assuming your plan is eligible for full trade in credits. Also, please do the math to see if it's worth switching, paying $10 more a month for 36 months is $360, if it's not getting you more than $360 in credits, is it really worth switching to a more expensive plan. https://www.reddit.com/r/ATT/comments/1rsb36o/warning_a_value_20_line_may_or_may_not_cause/
I know this is a hot button topic. Making a megathread to give others a chance at getting unrelated threads seen as this has been the majority of the topics recently.
I was on the site 5 mins before the release and it crashed. Had to call in 45 mins after release and got the date of Nov 6-23 for delivery. This morning I get a notification that is going to be delivered on Friday!!! I’m so excited and can’t believe I got this lucky!! It’s officially coming before my case 👏🏽👏🏽 who else got their shipment moved sooner??
Original ship estimate was November 6-20. Yesterday ship status changed to “ready to ship” and this morning i got tracking info from FEDEX. If your phone was back ordered until November, this is a good sign of you getting your phone earlier too! Star White 256GB btw.
Edit: btw i dont know if this makes any difference whatsoever.. but i ordered this in store as soon as they opened after the pre-order on my phone didn’t go so well.
since I haven’t heard much about people from this wave group. This should be a good thread for anyone with iPhone Duo preorders with dates of Nov 30-Dec 14
Anyone going to try to go to the store and see if they can get an iPhone duo at launch and cancel their pre order
Anyone got their shipment updated?
Anyone distraught they didn’t snap first wave shipments 😢
TLDR- customer service loyalty dept asking weird questions.
Here is a list of all weird questions from worst to last
What do I like to do in my free time?
Am I a gamer? Am I playing fortnite right now?
Who is lady on this plan( my grandmother)?
Am I an only child (no brother is on plan)?
I have extremely small hands and wrists and did therapy as a child for them, I have been searching to replace my iPhone 14 with a faulty port since last winter almost a year ago. I initially got an iPhone Air because it was thin. It caused me extreme pain worse than any phone. I returned it paid to restock it was perfect condition and held on till fall. I get iPhone 18 pro on release I figure 6.3 to 6.1 isn’t bad and the thinness of air caused me the pain. My dad wanted it too and said he’d take it if it hurt my hands, it did hurt them and we ended up switching it to him. I get 17 because I thought well it’s lighter, it still hurts but less than any i tried so i try and hang on. On day 13 of me having phone I call it quits and try to initiate a return. They only have call backs for next day. I call next morning they say I can return it will send me shipping dont because I got in store 15 days ago and it had shipped. They say they’ll leave a note and talk to store. I call store they say keep calling customer service and they see people get extended returns all the time. I call a few more times no luck. I give up and order a 15 pro from apple since my monthly is 0 on 17 anyway, it is much better at 6.1 on my tiny thumb and i call to put my number on it. They say they can’t until 30 days without ruining my trade in promotion , so I ask for loyalty.
Upon being connected, some guy immediately starts probing me with personal questions and seemed to know I was a gamer somehow. He leads by saying I can get this figured out but I need you to answer me some questions. I say sorry I had to send a text and begin to answer. Starts semi normal Asks me what is my number for callback but never left line. Then asks me who on my account is receiving a persons job discount. I name person. Then asks me what I do? Reluctantly I tell him but am annoyed. Then he asks me to explain situation and i do. He asks me who else is on account? I name all 5 of us. He then says I gotta check something. He then comes back and asks me what am I doing right now he goes are you working i know you said you were playing a game or texting? I say why is that relevant man I dont know if I want to answer that.
THIS IS WHERE THINGS GET BEYOND WEIRD
He goes I just thought you said you were a gamer was wondering if you are playing Fortnite or what? I am a gamer but didn’t say so and no i dont play fort…
I go you’re making me uncomfortable now I’ve had enough of it. He goes sorry i just like to ask my customers questions to converse and then says sorry for making me uncomfortable I accept the gaslight.
He then proceeds to tell me i can exchange it let me see who all is on account?
PROCEEDS TO ASK IF I AM ONLY CHILD? I answer and verify what sibling is on my plan because at this point im like do they think im a fraudster wtf?
Says he has no smaller iPhones and can’t return mind you i was fully honest. I mention 17e is identical size to 14 which no associate told me due to upsell and i later learned this on my own a couple days ago. He says I can do that and well do my trade in credits as like a promo credit Every month. It sounds good to me, but I am beyond freaked out. I say I need to think about because I dont want to talk to this man anymore. He then tries selling me a watch, tablet, and fiber. I deny all 3.
What is going on here guys? Am i flagged for trying to make more then one return? Is it because it’s a family account(im an authorized user)? Am I getting investigated for customer abuse for swearing when the AI asks if I would like to go to website when I said connect me to an agent? These are just things I got from google.
Can someone who used to work att or still does explain to me what the hell went on during that phone call/ AND WHERE I CAN FILE A FORMAL COMPLAINT AGAINST THIS GUY
I called customer service @ 800-331-0500 called back by 1(855)419-7365 and patched to loyalty after failure to transfer number and put on forever hold
Anything helps I found this situation to be beyond ridiculous.
2:30pm 512GB just now popped as shipped via FedEx app and ATT app. They seem to be working through all first waves throughout the day. Hold on to hope for your delivery tomorrow!
Changed from preorder to ready to ship yesterday and this morning changed to shipped and I have tracking info
looks like I’ll have it on launch day 🎉🎉🎉
My Duo will be here tomorrow and I noticed that my package is labeled as RDC-C IPHONE. There will be attempts at theft tomorrow from some crummy delivery drivers so be vigilant and make sure you are recording everything. iPhones get stolen during launch time periods, and this is a very sought-after device.
I pre-ordered an iPhone Duo 1TB in Blue through FirstNet, and my order status still says "Pre-Ordered." It hasn't changed since I placed it.
I've seen people with regular AT&T and Apple orders posting shipping updates, but I haven't seen anything from FirstNet customers. I'm wondering if FirstNet orders go through a separate allocation or fulfillment queue.
For those who ordered an iPhone Duo with FirstNet service:
Has your status changed to Shipped yet?
What model, storage, and color did you order?
When did you place your order?
Did you contact FirstNet support, and did they give you an ETA?
Hi guys, I just switched to ATT and got $1200 for my Iphone 18 pro max for 36 months. I signed up for the AT&T next up anytime program and will be getting iphone duo when I did my first payment. My question is the 36 months stay the same or will it reset? Is the $1200 roll over to the iphone duo? Anything else I should know about this next up program. Thank you in advance.
Anyone here work for AT&T, know if stores will have the Duo’s on display starting Friday? I want to check it out for myself in person since I still have to wait for it to ship.
Starting to get really pissed off. I pre-ordered my 256gb, black iPhone duo at 7am CST (the minute it opened up) on the ATT app and had no issues. Got an email from ATT saying the ordered should ship between Oct. 23-26 and be delivered Oct. 26-29. However, I’m sitting here at 2pm CST and my order in ATT still has the status as “pre-ordered” meanwhile I’m seeing other posts from people saying they had the same shipping date window from ATT and their statuses have been changed to “prepared to ship” and “shipped” with tracking numbers. To make matters worse I’m even seeing people with November shipping windows having their status’ being changed to “shipped”. I was really hoping I’d get this phone on release day because I did everything I was supposed to do to preorder the minute I could. Does anyone have experience ordering phones from ATT and can tell me if this is typical?
Been an AT&T customer for many years. Can't even remember how many, but more than 10+ for sure. Finally retired and converted to the awesome AT&T 55+ plan. Mind you, I was already receiving substantial discounts via my previous corporate relationship and AT&T. But now, I'm told that the 55+ plan takes 1-2 billing cycles to kick in. OK, fine. Just credit me once done. Here's the kicker...I have to forego my current plan performance (1Gb fiber + unlimited wireless), get ratcheted up to full retail plan for a lesser service (300Mbps and a scaled back unlimited plan with smaller hotspot) for those 2 months, and then the bundle kicks in.
WTF? So AT&T wants to over-charge me for less while their awful billing platform catches up? Are they doing this to all the seniors? This is the stuff that sends people into orbit. I am willing to pay you for what you're selling and greatly appreciate the future savings, but don't make seniors pay for your systems inefficiencies. I wish I had a competitor here where I live that had the coverage needed, as I would cancel out of sheer principle.
So you seniors out there, ask the right questions and get your expectations ready, as you'll probably be on a call with a CSR for hours. Don't waste your time going to an AT&T store, as they can't help you.
I preordered the 512GB Star White iPhone Duo through AT&T, with my confirmation coming in at 8:13 AM ET on October 16. I'm in Atlanta, a new AT&T customer adding a line, and was part of the first shipping wave (Oct 23–Nov 6).
My order still says Preordered, with no shipping updates or packages showing in FedEx or UPS.
Seeing people in the second wave already getting shipping notifications is pretty frustrating.
Anyone else in the same boat? What are the chances I'll actually get my phone tomorrow?
FedEx is delivering tomorrow and I’m a hard sleeper, and nervous if they come before 9 I might miss them 🥴 really wish it would update with some kind of estimated time frame
anyone here work in stores that can confirm you'll have the Duo on display?? I'm not trying to actually get one tomorrow as I'm sure that's nealey impossible but I have a Z fold 8 and debating on returning (I'm still within window) but I want to feel and see it in person
I recently paid off my iPhone 15 Pro Max and I was considering upgrading to the new 18 pro max but I’ve been hearing about AT&T users not having mobile service with the 18PM. Is this still an issue?
