So apparently this got turned on automatically for all 5 of my family's cell phone lines. All 5 have unlimited data. Why on earth would AT&T default to throttle all of my lines when they have unlimited data? Isn't this just a form of data theft? Seems sketch as hell to be honest.

Did anyone get an update this morning. Today 10/17 at 10:22am, my iPhone Duo now says “We’re Working on Your Order.” You guys think the phone will be shipped and arrive here on release date? My window is 10/23-11/6

ETA ship date of 11/6 - 11/20..

I called att and got no luck, we cut are wire cause it was not buried properly. They had to come out twice. Is their an email or someone that can reach me to get the wire charges removed?

I am new to AT&T. I pre-ordered the Duo and have a phone which qualifies me for the $1200 credit. I confirmed this on Best Buy’s Website and AT&Ts.

My concern is, when I did the pre order the Best Buy worker said they don’t get visibility into if I’m getting the promo price.

Has anyone ever done a trade up this way before? Am I missing a step or am I being over concerned? Any help is appreciated.

Hi, I’m thinking of upgrading to iphone 18 pm from my 13pm. What do you think is the best deal I can get from my phone? :( thanksss

I'm looking at jumping ship from Samsung because they don't seem to care about really upgrading the camera system and the Chinese phones seem to be the innovators with the better cameras now but just want to make sure that the Chinese phones will work in the USA. I'm looking these models: Vivo X300 or X500 or OPPO X9 or X10 series...

I ordered an iPhone 18 PM back on Oct 2nd, due to not being shipped yet and a local store having the one I wanted, I cancelled the order. When I went to the store to purchase it, it is now showing a claim for the phone. Does anyone know what the issue might be?

I have a s24 plus that I bought from someone in person. Verified it's paid off but the unlock portal thinks it's on a plan still. Is there any way for any att staff that lurks on here that I could provide that imei number for anything? Att is a headache.

A GOOD affiliate. This lady was a rockstar, and totally contrary to my 20+ years of dealing with cell phone stores.

She handled a "shared upgrade" on my family plan, got me a Duo, arranged the lines and installments appropriately behind the lines, didn't give me BS or force-sell me any crap. Just an outstanding employee.

1. My youngest daughter will be getting a phone this December. I can easily do this online, but if she'll get commission I'll go to the store.

2. Where can I go to send higher-ups some praise about this lady?

For those of you like me who got lucky and were able to order off the site for a 10/23 pickup or delivery from Best Buy, how was your experience? I wanted to make this thread so we can update and communicate with each other because historically BB has been bad from what I read. I was able to submit and pay for my order around 9:30 EST after carrier authorization issues. I got a 512 star white for pickup on 10/23.

If I sign up for a new AT&T account through Best Buy, will the switcher/buyout promo gift card still apply?

I've been an AT&T customer for decades and for the last 12 years have lived on an island of the East Coast of the US. The only mail/delivery service is either a USPS Postal Box or a UPS store Box address.

I just tried to upgrade a phone and when I try to enter my UPS box mailing address I am told that isn't a valid address. Going to an AT&T store for pick up is unrealistic, especially when I have received multiple phones and devices from AT&T delivered to this same address over the years.

What can I do from here?

The iPhone presale launch was insane.

Does anyone have inside scoop if AT&T stores are actually going to have iPhone duos in stock for walk in?

Like is it worth going early and waiting at opening.

Months ago before I moved to Puerto Rico. I decided on AT&T because I saw that they had home Internet from what I understood in Puerto Rico. I signed up the representative fail to inform me AT&T no longer does home Internet in Puerto Rico not only that when I moved here and tried to return the router there are no ATT stores at all whatsoever. This is information that should have been verified before they sent me the router now that I’ve moved. It has been impossible to return the router. I had spoken with countless representatives, including supervisor. Representative whom have which either lied for example saying that the $200 non-returnal fee was removed when it was not and I am now notified that it is about to go to collections. Another lie that same representative told me was that somebody from AT&T would come pick up the router. Never happened. All representatives and supervisor much like robots reading a script used the same method to try to get the return box shipped to me which never arrived every single time about five or six times it failed to arrive and each time I received a text notification from AT&T that the box was sent back because of incorrect address. I have no issues receiving any other package other than this AT&T box something. so simple but apparently it’s impossible for them to accomplish. They will sign you up just to make a sale they do not care about the issues that follow through after because if they did there would’ve been a resolution by now there would’ve been actions instead of a fake customer service voice reassuring me and nothing following through.

so i want to finance a device thru att...nothing too expensive maybe the 18 or the plus devices... i just opened an account a week ago and my bill is due by the 1st...i have a device worth 350 to trade in order for it to go towards financing...do i have to wait for that or can i try now? Should i make a deposit or pay bill first? I was told by rep to try again in a few weeks, i want to shoot for the 18 but not sure, 1200 minus 350 is close to 1 grand or 950... my ccredit obviously was good enough to open a post paid account.... what should i do???

I plan to switch to ATT but because of the current installment deals on the fold line, I want to wait to get a new device so I plan to BYOD.

When building my cart online, I notice that I do not have an option to purchase the next up anytime benefit when selecting BYOD... by bringing my own device am I forever giving up the opportunity to add next up anytime or would that opportunity arise once I upgrade my device for one of theirs? TIA

The moment the countdown hit zero at 5 AM, my cart went completely empty. Couldn’t get it working for another 30 mins despite trying different browsers, logging in/out, etc. Ended up with a Nov 9 -23 shipping window.
As someone with a software engineering background, tbh, this is pretty disappointing. Checked Chrome DevTools and saw failed requests to their backend cart service.
I get that preorder traffic can be crazy, but isn’t that what load testing is for? Even now we have AI….What’s the point of a waiting room if your backend can’t handle the traffic you’re letting in?
For a company the size of AT&T, they really should’ve done better.

Hi I have 6 lines on my account on the original premium unlimited I was comparing to the premium 2.0 I was under the impression that it should be 40 dollars for the plan but the plan tool is showing that it would be 36 is that accurate or a glitch.

Hey, I was looking at the costco site and it seems that there are no promos for people who want to port in their line into Costco with no new device. Everything is tied to a new device installment, is that correct?

Please triple check your shipping addresses. I was able to get a iPhone Duo delivered on launch day, but realized the shipping address was wrong until after the fact.

ATT is apparently fully unable to edit the address on preorders forcing you to cancel it, which made me lose my preorder spot. Oh well! Hopefully I was able to make someone else happy.

A couple of days ago, I started having intermittent issues with AT&T Internet. Degraded service; various websites not working (but others ok). It turns out that somehow AT&T Active Armor had turned itself on again and this was blocking access to certain websites (e.g., espn.com, reddit.com) and certain services (playing music via Apple Music over smart speakers). I had this issue a couple of years ago and had disabled Active Armor (and supposedly had arranged for it to not be turned on again) but, alas, I guess no settings last forever.

In case you encounter these odd issues - try turning off Active Armor. You can do so in the Smart Home Manager App.

Happy surfing.