I was convinced to switch to ATT from one of their door to door people.

I try to sign into my account using my username, password.

It says I need to set up an account ID. Great.

I confirm my identity with a text code and an email code.

It then asks for my passcode.

I do not have a passcode. I did not set one. I was never provided one. As I do not have a pass code, I cannot continue and am forced so sign out.

All of their support articles say to login to set a pass code. I cannot login, because I do not have a pass code....See the problem?

Support has been slow, and worthless. Their chat support outright hung up on me when I said I didn't have a pass code. What do I do? Is there a phone number I can call?

If the answer is to go to a store, then I'm switching carriers again, because this is extremely incompetent service.

Got the november 9th-23rd delivery... anyone have hopes they'll come sooner? Im beyond excited

I’m new to AT&T and currently have the Premium 2.0 plan. My job relies heavily on my phone; I’m a social media manager for a very large company. I’m in the Raleigh/Durham/Chapel Hill, NC area. Would Turbo be worth it? Is it noticeable?

I’m switching a line over to att from T-Mobile. I went through the keep number portion and added my T-Mobile account number and got the discount options. When selecting a plan, all of the plans say “Not Qualified for Trade-In Promo”. Even the most expensive plans tell me that it’s not eligible for the trade in promotion. At no point does it ask me for the condition of my trade in, an iPhone 15, or show my “signature program” discount. Has anyone gone through this and still was able to get the trade in value and signature discount ?

So I had a device that was outside the 14 day return window. However the manager was willing to do a force return where she went around that. They took the phone back and I have the receipt to prove that they have it. However I was trying to upgrade at the same time after they forced the return and they were unable to grant the upgrade because the installments from the phone I returned were still on my account. They said to wait until those installments clear up but I don’t have a phone now because they already went through with the return. They said it could be 24-48 hours, currently at the 24 hour mark and they’re still there. I was wondering what happens if those installments don’t go away due to the fact that it was a forced return. And I was wondering if anyone has had an experience similar to this or if you have any idea what the process would be if they don’t end up going away.

I asked my local AT&T if they’ll be getting any stock and they said they aren’t sure yet and to call Thursday and ask. I already know they’ll only get like 1-3 phones and it’s first come first serve. My question is, are there any stores that DO NOT get stock? If you do, will stores know by Thursday or will they have to wait until Friday to find out? I know that I am not even guaranteed an answer when I call and ask, but figured I’d try anyway. I don’t want to take the day off from work and use my PTO for no reason. lol.

They said they do not expect there to be a line and they aren’t opening early on release day BUT I’ve seen a lot of people say they are canceling their preorders to get it in store so personally think there will be people showing up early.

Upgrading from a NVG599 to BWG210. Is this just a plug and play? I also have a mesh router as well.

What are the chances of iPhone duo shipping on day 1?

In ATT, contract ending this year. Debating if I should stick with ATT or look at Verizon. What are you honest thoughts and experience with ATT service in the Midwest

Pre ordered the duo via Costco AT&T deal and one of the promos included the pay off existing carrier phone balance. I have an air with about $500 remaining with T-Mobile.
Does anyone know how AT&T handles the balance pay off to T-Mobile?

I was originally promised Oct 23-Nov 6 when I placed my order. Now upon checking my status today I’m being shown Nov 6-Nov 20!

If’s not terrible but if I had known this I would’ve tried Apple or Best Buy, etc.

I reached out to customer service and keep getting a generic message that shipping times aren’t promised and they are sorry for my frustration.

“The adjustment to the expected delivery timeline happens automatically based on the specific inventory constraints, color choices, and storage capacities available at the time of processing. We truly appreciate your patience while our fulfillment teams work hard to get your order shipped out and into your hands as soon as we can.”

Any recommendations? Or does anyone know what department can help with this?

Thank You!

My bank denied the charge but I spoke with them. Now I cant get ATT to retry the card or anything. Anybody know how I can get it done?

I have legacy Uverse and one wireless receiver has up and quit on me. No connection anymore. Tried to reset and only get a big red X on the screen. Any way to get this replaced at all without switching to Direct TV

My preorder says delivery Oct. 26 but with a release on the 24th, is a Saturday delivery not possible?

My wife currently has a iPhone 16. She wants to upgrade using NUA. Her selfie camera just started to black out. Screen is black when she swaps to selfie camera. Tried restarting the phone hoping it will come back but it did not. Will they still accept it with faulty selfie camera? The phone itself is in pristine condition. No cracks or nicks on the body.

I ordered a duo through Apple but got a later shipping date than I wanted. Is it possible to regain my trade in eligibility if I cancel my Apple order? If so, how long does that take?

Wondering if I can cancel and rebuy with the trade in promo if I’m able to find one in person on Friday. My concern is that cancelling the Apple order won’t immediately reapply the eligibility for a trade in and I could get caught in limbo with a cancelled Apple order and no way to purchase a new one either.

So on Friday we were successful at purchasing a Duo and are trading in my sons phone on the Next Up. This will pay off the device and then we’d get the upgrade credit. So last night my son loses his phone while at an amusement park. It was found and the corner is cracked and black is bleeding through behind it. I know this now won’t qualify for Next Up but not sure what I do cause I selected that it was in great condition and now it’s not. I no longer have the ability to pay the phone off inside of ATT. Was almost thinking I’d just pay it off and then still get the trade in credit by not doing it through Next Up. Not sure what to do. On hold with ATT now.

Ordered iphone through BestBuy and there seems to be a glitch that would not let me trade in my current phone. Anyone know if I can do the trade in after? I don't have Next or anything but my phone is paid off. Tried to speak to CS but can't get past the bot. Thanks!

I want to sign up for ATT postpaid but I dont want to do a credit check. Is it possible to sign up with my existing ATT internet service? I also have a consular that I can use if need be.

Has anyone traded in a locked phone of another carrier to att?

Do they care if the phone has a payment plan or unlocked? Or does it just have to be not-blacklisted or not iCloud locked

Please share your experience

Any experience on iPhone upgrade orders from Apple online that require a down payment from ATT, as to if that’s ATT billed our Apple? I never had any notice in the checkout process that I recall. Apple only authorized the tax amount, without the down payment that is reflected on the finance agreement I was sent after order.

Did anyone get an update this morning. Today 10/17 at 10:22am, my iPhone Duo now says “We’re Working on Your Order.” You guys think the phone will be shipped and arrive here on release date? My window is 10/23-11/6

ETA ship date of 11/6 - 11/20..

I called att and got no luck, we cut are wire cause it was not buried properly. They had to come out twice. Is their an email or someone that can reach me to get the wire charges removed?