r/applehelp • • 14h ago

Unsolved Anyone explain what is this? 🪫

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4 Upvotes

Iphone 17 Base model with 100% battery health recently i checked the battery usage it’s showing settings are consume 8% battery health what the heck!🪫😩


r/applehelp • • 16h ago

Unsolved Blue dots on camera

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5 Upvotes

I bought an Iphone 17 on apple store in NY in june this year and came back to Brazil with it. Now, 3/4 months later I noticed a few blue dots appearing on my camera. Does anyone have a clue what is this? There is no scratch on the camera itself. Does Apple warranty covers it?


r/applehelp • • 8h ago

Unsolved Amount debited for a subscription even I cancelled subscription in Apple

3 Upvotes

Hi I have taken a trial version in a app microlearning. There I activated a trial version and subscribed from Apple that routed to autopay for PhonePe. Before the trial ends I cancelled subscription in Apple settings. But still autopay happened in phone pe, how can I contact Apple for the refund?


r/applehelp • • 9h ago

Unsolved Random refund from apple.com/bill

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3 Upvotes

Hi guys. Just curious if anybody has gotten a significant refund with apple.com/bill in the merchant info?

I will say, I looked back at all my transactions with the same appl.com/bill info and they all look the same, just with the appropriate date changed accordingly - so they all have the same 27753 number and same info as the refund I received. Except, of course, this refund says ā€œrefundā€ where this photo shows ā€œpurchaseā€.Ā 

If you have had this happen to you.. do tell, please šŸ™šŸ¼Ā 


r/applehelp • • 15h ago

Unsolved My Macbook apps date system have been set to M/D/Y instead of D/M/Y

3 Upvotes

For some reason, my MacBook's apps are all set to Month / Day / Year, instead of the usual Day / Month / Year for my region. My MacBook is fully up to date, language and date preferences set to Australia, and everything else has been set to my region. Yet for some reason, every app displays the M/D/Y system regardless of my MacBook system preferences being set to Australia and has been since its first purchase.

Fully updated (macOS 27 Golden Gate 27.0.1), done several restarts, even did safe boot/safe mode. No VPNs attached, Virus & malware tests have come back with nothing. Really need some help, can anyone assist?


r/applehelp • • 4h ago

iCloud Apple Account Locked For Security Reasons

2 Upvotes

My iCloud storage is completely full, so I tried upgrading to iCloud+. Every time I tap "Upgrade to iCloud+", I get "Cannot Connect" with a "Retry" button. Nothing else.

iPhone 15 Pro.

Initially, I thought this was a connectivity issue, but things got considerably worse.

What I've discovered:

  • My Apple Account is still signed in on my iPhone. Settings → Apple Account works normally.
  • Payment & Shipping loads successfully, shows my card and billing address, and the card isn't expired.
  • Switching between Wi-Fi and cellular makes no difference.
  • Disabling custom DNS didn't help.
  • I installed iCloud for Windows to attempt purchasing iCloud+ there, but it explicitly says my Apple Account is locked and directs me to iforgot.apple.com.
  • Signing in at account.apple.com produces: "This Apple Account has been locked for security reasons."
  • On iforgot.apple.com, Apple asks to send a verification SMS to my trusted phone number. The number is correct, but the SMS never arrives. Nor the calls.
  • I previously attempted verification through iCloud.com, got a notification, and clicked "Allow." Nothing happened.
  • Regular SMS messages work perfectly, so my number isn't generally unable to receive texts.

I tried it a month ago, to no avail, then left it. Today, it is true that I entered the incorrect password multiple times, got the account locked, and then was able to unlock the account via the e-mail but couldn't get any more success or past this step.

Please help. Any advice is desirable.


r/applehelp • • 8h ago

Unsolved Dictation not working, mic seems fine

2 Upvotes

I have a head scratcher I can’t figure out: all dictation on my iPhone 16 pro, running iOS 27.0.1, seems to have stopped working while the mic seems fine.

  • Dictation from apps like ChatGPT, Claude, Bevel doesn’t work anymore. I get errors they got no input. But also: the dictation from my iPhone keyboard doesn’t get any results anymore and Siri can’t hear me either.
  • If I shout with the phone close to my mouth, these modes might pick up some words, but very sparsely. So it seems like a very low audio level is being put through.
  • Recording voice memos or videos or talking on the phone or in video chat apps works fine. Very clear audio, there seem to be no issues with the mic here. I don’t need to shout at all.
  • The most curious part: wearing my AirPods switches to those mics for video/audio recordings and audio is very good. But not for dictation. Shouting into the phone still gets me a word here or there and clearly the AirPods mics aren’t being used for the dictation features: if I tap the bottom part of the phone I see upticks in the waveforms.

I have tried:

  • Restarting the phone regularly
  • Updating the phone to the latest release
  • Force restarting with the up down hold combo

Does anyone have any idea of where to look to solve this? It doesn’t seem to be a hardware issue, but I can’t figure out where the issue might be if it’s software.


r/applehelp • • 9h ago

iOS Should I update my iPad Pro 11" 2nd Gen (A12Z) from iPadOS 17 to iPadOS 27?

2 Upvotes

Hey everyone!

I have an 11-inch iPad Pro (2nd generation, A12Z) and I’m currently running iPadOS 17.

Would you recommend updating to iPadOS 27, or should I stick with iPadOS 17? I’m usually hesitant to update older devices because I’ve heard that newer OS versions can make them slower or affect battery life.

However, I’ve heard that iPadOS 27 runs surprisingly smoothly, even on older iPads.

For those of you using the same iPad or a similar older model, how has your experience been? Is performance and battery life still good, or have you noticed any slowdowns?

Thanks!


r/applehelp • • 9h ago

Unsolved Screen saver questions..

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2 Upvotes

I’ve tried over and over to tweak the monitor display size and this keeps happening. Brand new hdmi so I know it’s not that. I have the stretch to fit screen option on and the default settings for the monitor display size. Any other recommendations?


r/applehelp • • 9h ago

Unsolved I forgot the password to my iPhone 5c

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2 Upvotes

This was my first ever smartphone and it probably has some old photos, etc on it.

I sadly forgot my passcode, is there a way to safely retrieve all my data?

Thanks in advance! :)


r/applehelp • • 10h ago

iCloud Apple ID locked with "This account is locked and cannot be used" — Senior Advisor says it's due to spam/abuse. Has anyone ever recovered from this?

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2 Upvotes

My 10+ year-old Apple ID suddenly got locked. When trying to go through iforgot.apple.com/unlock, I instantly get hit with the hard block:

"This account is locked. This account is locked and cannot be used."

I spoke with Apple Support (escalated to a Senior Advisor), and they told me the account was deactivated administratively due to "spam, abuse, or policy violations." They claimed there are zero override options on their end and that the account is permanently gone.

The absurd part:

  • I have done nothing malicious. The trigger seemed to be multiple rapid recovery attempts
  • I physically have my 28-character Recovery Key right in front of me, but the system won't even let me reach the screen to enter it.
  • I still have the trusted phone number and the device.

Has anyone actually experienced this specific lockout state and managed to get their account back? Did reaching out to Executive Relations ([tcook@apple.com](mailto:tcook@apple.com)) or legal channels work for anyone, or is an account with this status truly impossible to recover?

(Note on the screenshot: The Turkish prompt reads "This account is locked. This account is locked and cannot be used.")

Thanks in advance for any advice.


r/applehelp • • 10h ago

Unsolved Icloud windows app not working

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2 Upvotes

r/applehelp • • 10h ago

Unsolved MacBook camera doesn't work

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2 Upvotes

Got a used m2 chip MacBook on Facebook marketplace, seller was honest guy I think he didn't know about the camera defect. MacBook doesn't say if its been serviced or not, and it doesn't look like it has been.
but whenever I pull up FaceTime or camera, its just a black screen. and when I pull up FaceTime this is what I get.
ive booted up in safe mode and restarted it doesn't fix anything. any advice?


r/applehelp • • 10h ago

Unsolved My iPhone 13 and iPad Pro from 2019 are NOT getting charged

2 Upvotes

I’m writing this with the last 5 % battery in my iPhone.
Since yesterday my ipad is not getting charged. (I didn’t check iPhone yet then). My iPad had no other issues. It just went out of charge couple of days ago. Finally weekend I tried to charge it but it ain’t charging. Tried whole night.

Coincidentally, iPhone is not getting charged too! I woke up just now and tried to charge my phone and it ain’t charging. Tried with multiple charging ports, wires and from hall room, bedroom , bathroom l.

What the hell happened!! Last 3% battery in phone. Dear lord


r/applehelp • • 10h ago

Unsolved Phone locked. don't want to reset

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2 Upvotes

r/applehelp • • 11h ago

Unsolved right airpod makes helicopter noise on anc

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2 Upvotes

r/applehelp • • 11h ago

Mac Everytime My macbook restarts it turns into the wrong date and time

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2 Upvotes

r/applehelp • • 11h ago

Unsolved AppleCare+ for an iPhone purchased in Poland — can I buy coverage abroad with a Polish Apple Account?

2 Upvotes

Nie opublikowałem posta — nie znalazłem dostępnej integracji pozwalającej publikować na Reddicie. Poniżej gotowy tekst do wklejenia:
Title: AppleCare+ for an iPhone Duo bought in Poland — possible with a Polish Apple ID?
Post:
Hey everyone,
I’ve ordered an iPhone Duo in Poland, and my Apple ID / Apple Account region is set to Poland. I’d really like to get AppleCare+ for it, but I haven’t found a way to purchase it here.
Has anyone successfully added AppleCare+ to an iPhone purchased in Poland while keeping their Apple Account region set to Poland?
Could I purchase coverage through Apple in another country, such as Germany or the US — either online, over the phone, or by bringing the phone to an Apple Store in person? Would this require a local billing address or payment method, or a change to my Apple Account region?
Also, if I manage to purchase coverage abroad, would Apple Authorized Service Providers in Poland actually handle accidental-damage claims under that plan, or would I need to return to the country where I bought it?
I’m looking for a legitimate option that won’t cause problems if I ever need to make a claim. First-hand experiences would be especially helpful — particularly which country you purchased the plan in, how you paid, and whether you kept your Polish Apple ID.
Thanks!


r/applehelp • • 12h ago

Unsolved iPhone 11 Pro lagging like crazy, keyboard is literally 5 words behind

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2 Upvotes

r/applehelp • • 21h ago

iCloud Alguien sabe como solucionar esto al intentar iniciar sesiones en iCloud o iTunes desde windows 11?

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2 Upvotes

Desde el navegador puedo entrar sin problema, pero desde las apps me sale ese error. Ya intentƩ con vpn, sin bpn, cambiando zona horaria, manteniendo mi zona horaria, desinstalando e instalando las apps y no tengo antivirus, ya intentƩ todo


r/applehelp • • 22h ago

Unsolved Locked apple account, can't use Mac

2 Upvotes

I bought my first MacBook on Tuesday. I made a new Gmail account and an Apple account with than Gmail. Then my Apple account got locked immediately after logging in the MacBook

On Wednesday, the Apple account got approved and I tried loggin in and couldn't and it said to request access again so I did and the same thing happened

So I called the Apple customer service and after talking to them for 45mins, they had no clue whatsoever lol

So I made another Gmail and signed in using that and the same thing happened again and I'm locked and asked for access

So now I can't access like half of the Macbook because of the locked and disabled Apple account and I've been searching reddit, youtube, called customer service, asked chatgpt I'm desperate and don't know what to do


r/applehelp • • 23h ago

Mac Mac OS 8.6 boots from CD but freezes after a few minutes, HDD detected but won’t mount?

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2 Upvotes

r/applehelp • • 39m ago

Unsolved my iphone has been stuck on the 1 hour timer from too many password attempts

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• Upvotes

r/applehelp • • 1h ago

iOS Any advice? In need of assistance

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• Upvotes

r/applehelp • • 1h ago

Mac contact key verification

• Upvotes

I try to text friend on Mac but have to have contact key verification on. I turned it on and it been "waiting" ever since. I've restarted it, shut it down yada yada still says "waiting" ..??? this is abt apple btw not ragebait.