LONG POST. PLEASE READ. TU.

I need to contact someone in administrative position in Verizon Wireless. I have an ongoing billing dispute that began months ago around the return of a defective replacement phone and husband's damaged phone (charging port) and buying a new phone for myself. I have had countless chats and live rep calls where I have been promised resolution and there is none. I am so stressed out. I pour money into Verizon every month with a family plan, eight devices. During this current fiasco, fault clearly with Verizon, my service was disconnected. The fees were waived but no indication. Also false charges added. I am going to an early grave. I have been a wireless customer for as long as Verizon Wireless existed and also maintained a landline both where I grew up with parents into my adult life with a family of my own. I'm a babyboomer. Do the math. They tell me it's been 28 years. Well this is first time I ever have had a bill dispute that is not resolved immediately. As a matter of fact, I believe this is the first time.

Please, someone tell me who and how I can contact a billing administrator. My case has been escalated a few times. What kind of escalation is this? For the second time in my life with Verizonwireless, I am contemplating on walking. I have been paying on the average of $600 a month. Some other company would welcome my money. And still I can safely say, chanelling comedian Rodney Dangerfield, "I don't get no respect, no respect at all!"

I call the CS number and I have to fight AI to get a live agent. Twice in one episode, I was hung up on. WTH? AI gets mad and hangs up on customers? Geesh. Oh yes, I complained about this, too.

I hope to God someone can help me. I am so tired of these calls. And I ask for documentation of the call. Promised an email. I'm still waiting for one with the exception that a rep canceled a scheduled payment as matter would be resolved. I paid what I was told to pay. Well, that's when all my devices got disconnected. Meanwhile, I get extra crazy charges.

I don't give up. However, I get so stressed with I dial the CS number. I have a form of traumatic stress. I think my cell can record calls. It's fairly new. So, I have to check out a YouTube. Don't be fooled by my attempt at humor. I'm a retired psychiatric nurse clinician. I GAVE the therapy. I'm gonna need some over this unresolved billing issue. I'm weary, my friends but persistent in finding a solution. VERIZON OWES ME MONEY AND ALSO TREATMENT AS A HUMAN BEING WITH LONGEVITY AND LOYALTY.

Thanks for reading this novel. If you did, ai appreciate it.

So I currently have a Galaxy S24 Ultra right now. Verizon is running a device payoff balance promo on my account right now PLUS a $1200 device trade in credit. I could upgrade to the S26 ultra right now, get $1200 off for trading in my S24 and they would payoff my remaining balance for my S24 which is around $500 currently. I wouldn't have to pay anything today and my monthly balance would essentially stay the same. I really wanted to wait for the S27, but im worried the device balance payoff promo might disappear before then. Should I just get the S26 ultra now? What yall think?

LONG POST. PLEASE READ. TU.

I need to contact someone in administrative position in Verizon Wireless. I have an ongoing billing dispute that began months ago around the return of a defective replacement phone and husband's damaged phone (charging port) and buying a new phone for myself. I have had countless chats and live rep calls where I have been promised resolution and there is none. I am so stressed out. I pour money into Verizon every month with a family plan, eight devices. During this current fiasco, fault clearly with Verizon, my service was disconnected. The fees were waived but no indication. Also false charges added. I am going to an early grave. I have been a wireless customer for as long as Verizon Wireless existed and also maintained a landline both where I grew up with parents into my adult life with a family of my own. I'm a babyboomer. Do the math. They tell me it's been 28 years. Well this is first time I ever have had a bill dispute that is not resolved immediately. As a matter of fact, I believe this is the first time.

Please, someone tell me who and how I can contact a billing administrator. My case has been escalated a few times. What kind of escalation is this? For the second time in my life with Verizonwireless, I am contemplating on walking. I have been paying on the average of $600 a month. Some other company would welcome my money. And still I can safely say, chanelling comedian Rodney Dangerfield, "I don't get no respect, no respect at all!"

I call the CS number and I have to fight AI to get a live agent. Twice in one episode, I was hung up on. WTH? AI gets mad and hangs up on customers? Geesh. Oh yes, I complained about this, too.

I hope to God someone can help me. I am so tired of these calls. And I ask for documentation of the call. Promised an email. I'm still waiting for one with the exception that a rep canceled a scheduled payment as matter would be resolved. I paid what I was told to pay. Well, that's when all my devices got disconnected. Meanwhile, I get extra crazy charges.

I don't give up. However, I get so stressed with I dial the CS number. I have a form of traumatic stress. I think my cell can record calls. It's fairly new. So, I have to check out a YouTube. Don't be fooled by my attempt at humor. I'm a retired psychiatric nurse clinician. I GAVE the therapy. I'm gonna need some over this unresolved billing issue. I'm weary, my friends but persistent in finding a solution. VERIZON OWES ME MONEY AND ALSO TREATMENT AS A HUMAN BEING AND CUSTOMER WITH LONGEVITY AND LOYALTY.

Thanks for reading this novel. If you did, I appreciate it.

I spent the last 3 hours chatting with a rep (over chat) who offered me a deal $1200 off duo no trade in, keep your original plan but only have to pay off your phone. I paid off my phone and then 1 hour later the agent told me there was an error and theres no such deal.

I am FURIOUS. I wasted my friday doing this and only to get TRICKED by an agent. She has no remorse and is not replying to my chat. WHAT DO I DO????

Currently paid off my iPhone 15 pro max. I want to get an 18. I switched to Verizon simplicity after I paid off my phone.

What’s the best thing to do with the 15?

I felt like the trade in with unlimited plus wasn’t worth it (it was 660 iirc). Simplicity plus the finance on the 18 was cheaper in the long run.

Any suggestions? Thanks!

I don’t know what’s going on at Verizon but their customer service is probably the worst I’ve dealt with. I spoke to chat 2 different times and they said they applied a $1460 trade in and sent me a text “confirming” it and also said they applied a $20 loyalty discount. I checked online and none of this showed so I called in and they proceeded to tell me everything the chat agent told me was incorrect and there’s nothing they can do. And this is not the AI bot. This is after it transferred me to a person. So if you use the chat just completely ignore what they tell you. I think I’m just switching to T-Mobile because at this point because the offer is better and this is complete nonsense that they don’t honor what their employees say

Hey all, I was able to pre order the iPhone duo this morning with Verizon around 6:20am; after failing and waiting on the Apple Store, and I was with 10/23 delivery, my app crashed and restarted the order and the date got pushed back and it now said “delivery by 10/31”, does any one who’s preorder with Verizon have an idea if it could possibly be delivered earlier? I don’t mind waiting especially seeing how backordered the phone is.

Not allowing a customer to pay off 50% of their phone at a time of their choosing, to upgrade early, is moronic. I'm either forced to keep a phone I dont want, or completely pay it off...but if I keep using it until it's halfway paid off, then I can trade it in early...

Just let me pay the 50% off whenever the fk I want and get rid of this garbage ass phone.

this was the smoothest pre order, not only for Verizon but in GENERAL any pre orders i have ever anywhere done. i got TRULY UNEXPECTEDLY great deal and smooth transaction ! im genuinely impressed, this is BRAVO !

Phone call to customer service went ok. Service was ok. Friendliness was off the scale nice. I felt like I was in another dimension. Scheduling was fine. Guy shows up early. Fine. Fixes it in less than 15 minutes. Again, friendly and respectful and skilled.

What just happened here? Anomaly? Is this the new normal? Girded for a fight, but then they solve the issue without a fuss??

Got the iPhone duo immediately when going through verizon. Credits all were good and everything and by the time I finished that got the confirmation code and everything I would still be waiting on apples homepage. Apple then loaded just for me to have to go through verizon anyways… only worry is when checking through apples page it says it’ll be there early December not even close to day of. So hopefully it’s not the same with verizon

Edit: I messed up my address, it somehow mixed both billing and shipping address, hopefully it doesn’t change the date. I’m so dumb

I was unfortunately late for apples and saw January delivery, so I immediately looked at other sites and best buy seemed to thankfully have some in stock, sadly not unlocked

I read that if you pay in full a Verizon phone instead of monthly you can get it unlocked after its fully paid, being “postpaid”

It says 2,149.99 down as well as an odd reoccurring $1.38 monthly payment which for 36 months is ~50 so i assume thats related someway

I am unable to tell if mine is postpaid or prepaid, and I was wondering if anyone else has purchased a Verizon locked iPhone and was able to unlock it, and if so, how?

and no this isnt tech support, just curious if anyone else was able to unlock a locked phone with Verizon

I got the giant pit smoked loaded baked potato I won’t use in time, wondering if I could swap this for a meal with someone else.

Just place my order 8:00 AM meanwhile,

Apple still hasn’t opened their 😭

Deliver by: 10/23/2026

White 512GB

I ordered this morning right at 8am via phone because I’m transferring from AT&T and everything went through fine. The delivery date was November 7th. And then I get an email tonight that my order was cancelled for no reason and my money was refunded. Extremely pissed off right now.. is this how Verizon is?

Is the launch day delivery an accurate date from Verizon?

I placed an order this morning but cancelled it due to having a better deal on another line. For that first one I was able to bill the taxes to my account. Tried placing another order but on this one it doesn't give me the option to bill to account, just the card info option. The first one has been cleared as I've spoken with several different reps through chat and phone but it still won't pop back up for me at check out. Anyone have this issue?

Hey all,

I have been using Verizon for the past 10 years but mostly was on prepaid plans due to the cheaper price. I was having some serious issues with connectivity yesterday so I reached out via chat. Long story short, they got me on a postpaid unlimited plan for $30+ tax (~$37 is my bill) while my previous prepaid plan was $60+ tax for unlimited.

We all know prepaid plans are generally better and more expensive but I am stumped here. I can’t see how this makes sense. I am getting a better plan for nearly half the price? I am stumped, What is the catch? Is there a catch?

So I’ve been having issues with my account today I called in called was speaking to a female rep, my call dropped and my phone was in SOS for awhile. When I finally got service again I received a text from a call center employee? I looked the number up and it looks like it’s a personal cell phone he texted me from. Is this allowed, I’ve never had a rep text me from their personal cell phone number.

Congrats to everyone who managed to secure their iPhone Duo today! 🎉

Was anyone else able to get their preorder in before 8 AM? I managed to get mine through about 3 minutes early and was curious if anyone else had the same experience!

Im on a family plan and my specific plan is play more. I wanted to get an upgrade promo so I used my mothers plan and upgraded her plan to unlimited ultimate (shes going to keep my iphone pro max 16) , traded her phone in. I have to keep my plan because i have play more (ad free disney). So, I’ll be paying $34 /month just for the phone.

In case you guys didn’t know, Verizon is switching its promotional strategy to “loyalty” offers.

These are not loyalty offers. These are hyper-localized offers that they’re using AI to position.

I’m curious for those who pre-ordered the iPhone duo today. What was your trade in credit and what device were you trading in?

I got $840 off with the 15 pro.