Hello all,

I’ve been with Us mobile for some time now, primarily on the Warp network and always had an iPhone. However I’ve noticed after upgrading to the iPhone 18 Pro Max that the service is less than stellar when handling phone calls. The overall service is also somehow less than that of my girlfriend who has standard Verizon. I’m not worried about the bars, more so the call quality has become poor, I’m experiencing people cutting in and out, some dropped calls, and poor audio quality. I don’t use WiFi calling, I’ve tried resetting the network settings, turning the eSIM off and back on and any other troubleshooting I could find online. Is anyone else experiencing lackluster performance on their iPhone 18 Pro Max? I know AT&T was problematic but never heard much about Verizon. I’m also fully up to date on my iOS. Any info welcome!

What is the introductory and long term rate for 2 lines?

Hello I just transferred to warp esim and it looks like I don't have the same apns as people with 5gsa and I don't have a 5gsa slider. Any ideas on what's needed to get it active

I'm in the US often enough that I like to have a cheap plan (and phone number) available to me whenever I'm there. I'm also helping someone port from AT&T to US Mobile, because even the standard price of unlimited premium is cheaper than AT&T prepaid. It would be really nice to be able to test real-world performance of all the networks on both QCIs, especially with the port-in deals happening right now. I've heard from a lot of Visible users that low-priority data was downright unusable, but I also know Visible has speed caps, and I don't think Warp does. Is there a general consensus about providers that are better or worse on unlimited starter? For the record I'm going to be signing up at least one premium plan regardless.

Long story short I convinced my buddy to switch to US Mobile from AT&T and it seems like the number port worked but his esim just won't activate on his (unlocked) phone and he's been without a line for a couple days now.

I've converted many people so I know this isn't a common occurrence but it's not a great first impression for him and I don't want to take the heat for breaking his phone number hahaha. If anyone could help him out that would be awesome! Thanks!

Hey everyone,

I recently switched from AT&T to US Mobile and transferred my phone number over to my new Google Pixel.

During the activation process, I received an error stating that the eSIM was already attached to another device and that I needed to contact my carrier.

The number transfer appears to have completed successfully, but I'm still having issues getting the eSIM activated. I contacted support and was told to wait 24 hours to see if the issue would resolve itself.

It's now been 4 days, and I'm still having the same problem. I'm not entirely sure what's causing it or what my next steps should be.

Has anyone experienced something similar when switching from AT&T to US Mobile? Is there something I should try on my end, or would US Mobile need to issue a new eSIM?

Any advice or support would be appreciated. Thanks!

Is anyone else considering porting out early just to qualify for the Black Friday promo again? I've heard you need to be ported out for at least 30 days to reset your 'new line' status—can anyone confirm this? If the deal is anything like last year, the math definitely makes it worth considering porting out a month early to report back in again.

Why is At&t 4g so slow compared to 5g. Is this normal for At&t to have horrible 4g speed in a 5g area?

I made a post the other day comparing these 2 plans in a well covered area, so this new post has a comparison in a fringe coverage area. Both tests took place back to back standing in the same spot.
The point of this is to show the benefits that will be realized once 5G SA is finally extended to Lightspeed.

1st pic: Lightspeed on 5G NSA, it refuses to connect to 5G, only LTE, and while this is a usable LTE speed, that has not always been the case at this location in the past.

2nd pic: TSat standalone plan on 5G SA, which connects to 5G and performs significantly better.

One of the two big reasons I chose US mobile is the ability to drop my plan from high data to low data when I'm out of the country for months at a time. So I use unlimited for a months long period then drop down to by-the-gig sharing a pool with my mom whom I have on my account.

Everytime I do this, it requires help. I have to get somebody on, explain, verify identity through various steps and then eventually what could be a very quick operation in the app gets done.

This time it almost worked online but then I was only offered to change my plan immediately and not at the end of the period. I wanted to schedule a plan change. Why is it so hard for US mobile to offer a choice when effecting the change? "Effective immediately" or "Effective at end of billing period"? The CS claimed that it is an option it is not being shown to me.

This is fairly easy with other services that have different plans like starlink. I would think that USM would prefer to save all that CS time it requires and allow us to do things directly. So far, I've had 6 plan changes and every one required phone or chat time.

Hey everyone, sharing a frustrating experience trying to port out multiple lines from US Mobile today.

I am the primary account holder and the credit card holder paying for all 5 lines on my account. Today I needed to grab my account numbers and port-out PINs to move to a new provider. However, support insisted on sending separate verification links to each individual line number, even though I explained I don't have physical access to all of those devices right now.

Even after offering to verify my identity using the primary credit card on file that is tied to every single line, support refused to provide the info without individual phone verifications, forcing me to jump through hoops.

Has anyone dealt with this? As the person paying for the entire multi-line account, being blocked from getting port-out information because I can't verify each handset individually is extremely frustrating, especially when previous requests didn't have this roadblock. It seems their service has really gone downhill over the last 6 months or so.

Tagging any mods or admins who might be able to look into this and help me get my account details sorted out today.

I had sudden issues with my Warp line about a week ago. I was chatting with support for quite some time and nothing we tried was resolving the issue. I finally asked if they could just teleport my line to Light Speed for now so that I would have cell coverage. They did that but now my line renew date is a day earlier than the other line on my account. (This all happened on the last day of my previous billing cycle) I thought teleporting wasn't supposed to reset the billing date? So if I want to teleport back to Warp my billing date will again start over on that date?

Does anyone else have issues with usage on Dark Star not updating? I recently added a new line last Friday and the usage is not updating on dashboard at all. I have the same issue on another Dark Star line which indicates USM might have a system-wide issue (similar to the one Warp had a few weeks ago) that has not been acknowledged yet.

Is it just me or is anyone else having issues with data at events, airports, and any crowded places.

• IndyCar events: good signal, no data.
• Airports: good signal, no data.

I have Warp (GF QCI8), Light Speed, and Dark Star. All three have issues.

Am I doing something wrong?

Ok so I have been testing usmobile for a few months and I ported in my secondary number to do so, let’s call it 212. But my main number 415 is still on verizon and i have daughter, wife and mother in law on my plan. I am getting ready to move them all to usmobile. I am waiting for SA esim to be rolled out on verizon. I am clear on how i port daughter, wife and mother in law by adding new lines. But is there any way for me to make my 415 the main and 212 a multi network one? if so how. I have one multi network one but did not port a number.

One more question. My account is grandfathered in. If I now add two more premium plans and one non premium for mother in law are they all grandfathers in?

The TCL website shows the TCL 70 Pro will work on Verizon with US Mobile, but it also shows it works with T-Mobile but does not mention US Mobile with it.

I'm currently using Light Speed with a Samsung S22 Plus, but plan on getting the TCL 70 Pro.

Anyone else using the TCL 70 Pro with US Mobile and which network?

I used a referall code on here, unlocked my line on straight talk, I use smartpAy lease w straight talk however and was told I could still switch. It shows my plan activated but that the eSIM won’t activate- support told me last to have straight talk unlock my phone then activate my new eSIM w them. Didn’t unlocking my line w them do that? So confused plus didn’t show I used the $30 referall when I did- maybe after eSIM activation?

Either way, anyone else deal w any of these issues when switching?
Ty!

I was thinking buying the annnual starter plan for 16.6/mo. I currently have the starter for 3 month offer. What was the offer in last year black friday?

I want to see if our kids' old iphone 6, X and 11 are compatible with your three networks before buying any plans. These are unlocked iPhones purchased directly from Apple in the US.

Does USM have an online compatibility checker? Or can someone who has used these phones on USM tell me If they work?

Thanks

It's not working for me or my husband. I am on dark star and he is on warp speed. I tried restarting my phone. Any other suggestions.

Edit: Solved. Both my husband and my boss needed to restart their phones.

USMobile customer service via reddit is outstanding. Thanks u/simrambles

Planning to port in 2 lines from T-mo. Research suggests I should be sure to port the primary account holder last. I believe both lines will get the same pin. Will order really matter, or will they happen simultaneously?

Hey everyone! First off, getting 5G SA has been absolutely awesome. Really appreciating the updates the team keeps rolling out.

​Since we've been hearing about improved agreements with the parent networks, I was wondering if there are any plans to lift the video throttle on Warp? It would be amazing to fully unleash the network speeds and stream past the current 720p cap. Would love to hear if this is on the roadmap!