Hey everyone, sharing a frustrating experience trying to port out multiple lines from US Mobile today.
I am the primary account holder and the credit card holder paying for all 5 lines on my account. Today I needed to grab my account numbers and port-out PINs to move to a new provider. However, support insisted on sending separate verification links to each individual line number, even though I explained I don't have physical access to all of those devices right now.
Even after offering to verify my identity using the primary credit card on file that is tied to every single line, support refused to provide the info without individual phone verifications, forcing me to jump through hoops.
Has anyone dealt with this? As the person paying for the entire multi-line account, being blocked from getting port-out information because I can't verify each handset individually is extremely frustrating, especially when previous requests didn't have this roadblock. It seems their service has really gone downhill over the last 6 months or so.
Tagging any mods or admins who might be able to look into this and help me get my account details sorted out today.