I was fully prepared to port out for a certain $10 for 6 months unlimited deal, so I went to get my transfer pin in T-life. This popped up and CS actually gave it to me. I'm on Experience Signature which was $41 for the line. I'm quite surprised T-mobile tried and successfully kept me because I don't hear about their retention offers too much.

Maybe worth checking if it's available for you. T-Life>Settings(gear)>Account>Permission and Controls>Transfer PIN.

Don’t know what this payout adjustment is for but it boosted my commission by 2k.

Do you get anything if you make winners circle?

I'm posting this on behalf of my parents because we're honestly at a loss for what to do at this point.

Back in April of this year, my parents decided to switch from T-Mobile to AT&T. They went into a T-Mobile store in person and specifically requested to close their account and cancel all associated lines.

Unbeknownst to them, their account had 3 promotional "free" lines that they had never actually used. Apparently, when the employee processed the cancellation, they canceled the lines my parents were actively using but left those 3 promotional lines open.

As a result, those previously free lines became billable, and T-Mobile has continued charging my parents for months despite their explicit request to close the entire account.

To make matters worse, because their primary lines were canceled, they lost access to their online T-Mobile account. So not only were they being charged for services they weren't using, but they couldn't even log in to disable autopay or manage the remaining lines.

Fast forward to last week.

After finally figuring out what was happening, my parents returned to a T-Mobile store to get the situation resolved. They were told they needed to call a customer service number because the store couldn't resolve the issue.

They called, but that didn't resolve anything either.

Yesterday, they tried customer service again. After being transferred between representatives and spending over 2 hours on hold, they were eventually told that the issue needed to be handled by the original store that canceled their account.

Frustrated, my father and sister went back to the store in person, only to be told something along the lines of:

"Sounds like whoever closed the account didn't do it correctly."

And that's essentially where things stand.

I understand mistakes happen, but what's incredibly frustrating is that T-Mobile seems to acknowledge that the cancellation wasn't handled correctly, yet my parents are still the ones having to spend hours trying to fix it.

They went into the store in April, requested that their entire account be closed, and reasonably assumed that was the end of it. Instead, they've been charged for approximately six months, can't access the account to stop autopay, and keep getting bounced between customer service and the store.

At this point, we're not even sure who is actually responsible for resolving the issue.

Has anyone dealt with something similar?

Is there a specific escalation department or corporate contact that can actually get this resolved? Ideally, we'd like to have the remaining lines canceled, the charges refunded dating back to April, and confirmation that no further payments will be taken.

We're also considering filing an FCC complaint if this continues, but wanted to see if anyone here has advice or has successfully resolved a similar situation.

Any help would be greatly appreciated.

Recently upgraded everyone's plan in the family and realized I never used my work perk discount that my company offers. Was using the app so I asked the chat bot and it was giving me instructions to look for a non existent 'Employee Verification' option in the 'Manage' tab. When I asked if these were instructions from T-Mobile it was affirming yes and that its a T-Mobile AI assistant. I asked cause the worker perks page on the website just provides a number, although the AI result via google gives the exact same instructions as the chat bot and it comes from a T-Mobile PDF hosted on a .gov site.

I'm assuming the correct process is to call, just thought it would be funny asf if their AI assistant doesn't even pull information from their repository.

I had a T-Mobile home internet plan that I stopped almost 6 months ago. When I stopped, I brought my router to return at local T-Mobile store, the rep would not accept it b/c they said that in their system they already have that router: it turned out, when I had problems with the previous router, when I got that exchanged, the rep did it incorrectly and logged in the new router, rather than accepting the returned router. Now years later when I was ready to close my account, they said they can't take it in at the store. Told me to contact the phone rep. After several back and forth, finally in August, I returned the router via UPS. At that time, I was told as soon as the router is received, the overdue bill will settle. Then I kept on getting late payment notice, and even a collection letter. Called again in September, the rep said, it will take 135 days for the bill to settle (even though they already have the router in place). Today, I got another notice saying I am late. The original close of the account was back in May, and here we are in October, still an issue! This is absolutely terrible. They don't know what they are doing and I am getting the runaround.

So my wife and I have been on verizon for as long as we have had phones. And its ben decided that paying 190 a month for 2 lines and one new phone was to much. So I started looking at other companies and ended on tmobile because of the 2 lines for 80 a month and the possibility of being able to use a oppo x9 ultra on their network.

As we are getting ready to switch over, and we plan on doing it in-store, what are some things we should have ready to go before we get there. Like account numbers or pins or things like that, that we can write down on paper for eazy access?

We are transferring a paid off s22 ultra from verizon on a physical sim and a new iPhone 17 pro max on an esim I think, that has about 1100 left to pay. I asked about a switching bonus and was told we could get 800 for her line and 200 in rebates for my line, is there anything else we should ask about?

I plan on getting the oppo x9 ultra in a few months maybe so any info on getting that going would be great too. It would be activated on esim after getting esim working on my s22ultra that currently uses a verizon physical Sim card.

Back in July, we switched to T-Mobile from Verizon. with the promise of lowering our bill substantially. And as it turned out, it really hasn’t lowered much at all and as it turns out with Verizon’s new $30 all in plan, it would actually be cheaper for us to go back to Verizon. My other gripe is that we were sold on the idea of getting $1600 in Visa gift cards through Costco, plus another $375 in Costco shop cards, but they didn’t tell us that the Visa gift cards had to be used at either Costco or to pay our T-Mobile bill. We just recently got the $1600 in Visa gift cards. I’m assuming I’m free to leave, There is no contract on my lines, correct?

Hey are there no more good phone deals? I didn’t take care of upgrading my phone a month or 2 ago and now the only deals I see are like 300 off or 500 off. (5 lines business unlimited ultimate)

Hey everyone, I ordered the iPhone 18 Pro Max in Burgundy at the beginning of October and my estimated delivery window is October 14–20.

The problem is that my order still shows back ordered. It hasn’t even moved to Processing and tomorrow is the last day of my estimated delivery window.

Is this normal with T-Mobile backorders? Has anyone else with the Burgundy 18PM and similar dates experienced this? If so, did your order ship within the estimated window, or was your delivery date pushed back?

Just trying to get an idea of what to expect since there haven’t been any updates so far. Thanks!

I'm trying to transfer in from AT&T and I want to go to T Mobile. I am bringing all of the devices and they are all unlocked. Hopefully someone here works for Business sales and can handle this for me.

Thanks in advance

Hey gurus, I need advice on the smartest way to take advantage of a BOGO offer and reduce my phone bill.
My current setup:
Original 3-line plan — $150/month
Line 4827 — Paid
Line 3159 — Paid
Line 6742 — Free
Additional lines:
Line 8264 — $35/month
Line 5931 — $35/month
I want to add two new lines through BOGO (one paid at $35 and one free), then cancel my two existing paid lines after three months.
My questions:
How can I transfer numbers 8264 and 5931 to the new BOGO lines without losing them?
Would canceling the old lines after three months affect the BOGO promotion?
Can I remove any line from my original $150 plan to reduce the bill?
If I add the BOGO lines through Costco to avoid connection charges, would I have to pay those charges again when transferring the numbers or canceling the old lines?
What’s the smartest way to do this while keeping all my numbers and maximizing savings? Any advice is appreciated. Thanks!

So yesterday I called Costco Tmobile and ordered 4 devices with the 1000 off promotion for switching from Verizon. I order an iPhone duo. And the rep gave me an inside code which I register and got a tracking id. She put it on the account. But I’m having second d thoughts in the first gen duo and would like to switch to the 18 pro max instead. So I called back and the agent said she would cancle the order and creat a new account and new order. She said I would not loose the inside 20% discount even though it would be a new account and still be eligible for all the Costco rebates/ shop cards and 1000 promotion. Is this true? Mainly the inside code since I thought it was linked to the account.

For ages if you bought your iPhone through Apple and did the eip through T-Mobile there was no connection charge. I didn’t even realize they stopped that this year till upgrading 5 lines and getting charged 35 a phone to basically move my esim. I didn’t even buy from T-Mobile! I argued it to get the credit but going forward I will have a 175 dollar charge on top of everything else!

For what!!! I do the hard work of phone setup, and buy from Apple to still get charged! Ridiculous!

A rare win for T-Mobile customers in Metro Detroit - Sterling Heights, Utica, MI area. Have you noticed an improvement?

Anyone heard if they’re going to roll out nationally, delay, cancel…. or maybe rework the upgrades so that they don’t consume all points AND prevent you from upgrading every line on multi-line accounts?

I really like T-Mobile and hoping I don’t have to take my 4 phone lines and 4 devices and WiFi to another carrier. If they roll it out as is, I will eventually when Beyond 2.0 stops getting the best upgrade deals.

I got the 16 pro’s on the $1200 off with trade in deal two years ago on go 5g next. Just wondering if that deal is gonna come back for the 18 pro’s or is it only staying at $1000 off? Would using yearly upgrade make any difference?

For a little while now, T-Mobile has been using an AI for Care that pretends to be human. For example, it takes time to "think" and to "type," and pretends to be your average Care agent.

This bot has the same privileges as Care, which means they can provide account credits. But even though our forced migrations led to a price decrease, the system doesn't recognize this and will sign you up for monthly credits if you ask to cancel.

Ymmv, this is for 3 lines of unlimited now that the bill has settled.

I’m considering moving my service to T-Mobile from AT&T. Looking at bringing my phone and using the plan where T-Mobile basically reimburses me the AT&T phone buyout.

What has been your experience with the program? Any issues? Things I should be wary of? Hints to make it easier?

Wife and I had a free line that we gave to our high schooler now that she’s old enough.

Even after turning on scam shield, and the “filter” option, she still gets 20-30 spams per week.

Some of these advertisements are for bars, ladies’ night, and other such things that aren’t appropriate for her age. Then the usual political spam, which she’s not interested in at this age.

All of her friends are using iMessage or WhatsApp anyway, so why not just… turn off SMS?

Is that something T-Mobile can do?

The key question is bolded!

I have had the revvl 8 pro for almost a year now.. I figured out by December 2025 that they had a another phone called T phone 3 pro in the other side of the world. Telekom claims that it gets 3 years of software update, and just like the revvl 8 pro, 5 years of security update.

Now? Why am I making this post. The revvl 8 pro has not received updates since August (July 5 2026 security update) I do assume the t phone 3 pro does have the same security patch. If the T Phone 3 pro has 3 years of OS updates and 5 years of Security updates.. Will the Revvl 8 pro have the same software rule of 3 years of OS and 5 years of security...

Sources used: T-Mobile's New Budget Phone Has Five Years of Updates

Telekom T phone 3 pro product details

Think if I go at opening to a local T-Mobile store I’ll be able to purchase one? I would have preordered but head out of the country next week so I wouldn’t get it in time. Hoping to secure one release day haha.