Hi everyone,
I’m having a frustrating issue with signing into Minecraft Launcher on Windows 11, and I haven’t been able to fix it despite trying several things.
I’m trying to sign in with my own Microsoft account, which owns Minecraft. However, this is my fiancé’s PC, and he is signed into Windows with his own Microsoft account.
Whenever I try to sign in to Minecraft Launcher, I enter my password and then get a Windows Security pop-up asking me to choose a passkey. It offers options such as using an iPhone/iPad/Android device or a security key.
If I scan the QR code with my iPhone, the same pop-up keeps appearing in a loop.
I’ve also tried signing in through the Xbox app, but exactly the same thing happens there.
Here’s what I’ve tried so far:
- Signing in to my Microsoft account through a web browser (this works).
- Using the email verification code instead of a passkey.
- Resetting the Xbox app and Gaming Services.
- Checking the Microsoft Account Sign-in Assistant service (it is running, with its startup type set to Manual).
- Restarting the PC.
- Checking Windows Credential Manager, where I found many entries starting with XblGrts.
- deleted passkey
I’m using the newest version (26.3)
My Microsoft account is already listed under Windows Settings → Accounts → Email & accounts, alongside my fiancé’s account.
After entering my password or email verification code, the sign-in window briefly shows a message about using Windows Hello with my account, then returns to the sign-in method selection screen. It never completes the login.
Has anyone experienced this issue or found a fix? Could this be related to Windows Hello, the Xbox Identity Provider, Web Account Manager (WAM), or the fact that my Microsoft account is different from the Windows account?
I’d really appreciate any suggestions. I’d prefer not to reinstall Windows or risk losing any Minecraft worlds.
Thanks in advance!