r/Flipping • u/Hirakojem • 11h ago
eBay Ebay buyer claims I sold him a fake fragrance and wants full refund
Hey guys I'm a new seller with a total of 23 reviews, all 100% positive and I live in Italy.
I sold a new sealed Amouage from 2020 (Fate Woman) that I bought at a reputable physical store of which I also have a digital receipt. The buyer as you can see here, claims the bottle inside (so he opened the sealed box) has a different batch code that is cheaply written and not laser etched, also the fragrance doesn't smell at all like the authentic. The only proof he showed was close up pictures of the batch code of the box and the batch code of the fragrance, I asked him if he has video proof of him opening the box and taking out the fragrance because he could clearly be doing a bait and switch. Is there any solution in order to not let him win? Since the fragrance il CLEARLY authentic since I even bought two and the other Fate Woman was sold succesfully.
PS. He flagged it as not corrisponding to the description.