r/ConsumerAdvice • u/amyonefour • 13h ago
How Flipkart lost thier valueable Customer - Yes that's me!
I have been a continuous user of Flipkart and always preferred Flipkart for my online shopping and grocery purchase. I was spending xx thousands monthly overall and buying every small and big thing from the platform, Using their Flipkart Axisbank Credit Cart and then....
One Day they suspended my account!
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What?
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I called customer support - n no of time (you know it takes 10 min to find the connect me to agent optiom amd then other 10 min waiting in queue)
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They said my account is suspended because there were high returns, Wait what? I will buy from you and if things are not good I will definitely return it? (I was mostly returning 2 things out of thn that too it either came damaged or stale)
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I kept them following up to unblock my account for 3-4 Months - You see you give them business and you are the one who is following them up for months.
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Ultimately realised nothing is going to happen then I closed my F-Axis Bank Credit card and switched to Amazon and Zepto.
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This is how you lose a valuable customer.
Six months later they activated my account again, but the ship has already left. I don't use the platform anymore because of the bad support experience and I still hold a grudge because of the problem that I faced.
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Finally the lesson learned is that Big Brand doesn't give a Sh\*t to you, no matter how much business you give to them.