r/Camry • u/Kitchen-System847 • 8h ago
Help Love the car, hate the customer service— help 🥹
I absolutely adore this car. It’s a fully loaded XSE and I am so grateful for it! However I’m having one issue. Added pics so this isn’t just one big rant (yes I plan on getting tints eventually lol). My Toyota app is missing key features for a Northeast 9-5 commuter: remote seat warmer, steering wheel heater, and defrost controls. I saw that some of you had this problem, so I tried to follow your steps…
Called Toyota support and explained the situation. Was immediately told that my car “doesn’t come with that” after “looking into my VIN #”. I didn’t believe this was correct so I asked for escalation and was put on hold for 20 mins; gave up for the day.
Next morning: opened a ticket a different way. Even found a Toyota guide online for the 2025MY that proves my car should have everything. Attached their own paperwork for them and on a second call was still given the runaround response of “your car doesn’t have that regardless of trim”. I kindly asked again that this be escalated. Nada. Won’t even talk about the third and fourth calls.
I’m just incredibly frustrated. 4 calls, 4 failures! I’m at my wits end because I paid extra for a car with everything and yet it is missing things. Might go through my dealership to see if the result will be any different but my heart isn’t in it.
If anyone has had any luck… please let me know what you did. Apparently speaking with 4 different support agents isn’t sufficient for me.
