r/24hoursupport • • 8h ago

HP Victus gets DRIVER_POWER_STATE_FAILURE (0x9F) BSOD and Windows Hello PIN stops working afterward

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1 Upvotes

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Hi everyone,

I'm having a recurring issue with my HP Victus laptop and would appreciate some help diagnosing it.

My laptop specifications:

- Laptop: HP Victus

- CPU: AMD Ryzen 7 7000 series

- GPU: NVIDIA GeForce RTX 4060

- OS: Windows 11

I've encountered a blue screen with the stop code DRIVER_POWER_STATE_FAILURE (0x9F). I've attached a picture of the BSOD.

Another issue occurs around the same time: my Windows Hello PIN stops working, and Windows displays the message:

"Something happened and your PIN isn't available. Click to set up your PIN again."

I then have to set up my PIN again to sign in using it.

I'm wondering whether these two issues could be related, possibly through a driver, Windows update, power-state transition, or a problem with Windows Hello or the TPM. However, I don't know the actual cause.

What would be the best way to diagnose this? Would checking the Windows minidump files with WinDbg help identify the faulty driver? Is there anything else I should check regarding the PIN issue?

I'd appreciate any suggestions. Thanks in advance!


r/24hoursupport • • 11h ago

Windows KVM Switch troubleshooting

1 Upvotes

I have recently acquired an Ugreen KVM switch model AK700, it's a model with all displayport in and out for 2 monitors and 2 pc. It works fine but i tried using a dp to hdmi cable and got no signal.
For context i have an ultrawide monitor dp (which worked fine with the kvm) and a samsung 1080p monitor with only hdmi and vga.
Doing some research (mostly AI) apparently a specific active dp to hdmi adapter might work but i'm not sure.
How can i solve this 'problem'?
Thanks...


r/24hoursupport • • 11h ago

Unresolved My hp laptop's backspace button not working, any solution how to fix it??

1 Upvotes

All other keys were working as usual, my dad once tried fixing it It was normal for a few days but again the problem came back


r/24hoursupport • • 12h ago

No bootable device

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1 Upvotes

Any tips to deal with a trojan?

My pc is an Acer Aspire Go 15, my os build number is 26200.9457, my pc says it doesnt have a bootable device because google told me the wrong steps, im genuinely gonna cry what do i do omd is this even fixable


r/24hoursupport • • 12h ago

Recover email/data after factory reset

1 Upvotes

I factory reset my computer and now i dont know what the password to my gmail account is. is there any way to recover the gmail or all of the data. would there be a way to log in because i have already logged into my gmail on this computer or did that data get wiped when i factory reset the computer


r/24hoursupport • • 10h ago

Microsoft Account Hacked

0 Upvotes

Was trying to join a Minecraft SMP, and the SMP's discord made it where I had to verify my Microsoft account to enter, was tired so stupidly put it in and now my email and password is changed. I've tried many processes to no avail. I there any support I can contact? I heard Microsoft doesn't have an official email to send to. Sigh, and if not is there a way to verify that I own Minecraft and get back into that hopefully?