r/24hoursupport • u/Soggy-Teach605 • 8h ago
HP Victus gets DRIVER_POWER_STATE_FAILURE (0x9F) BSOD and Windows Hello PIN stops working afterward
Hi everyone,
I'm having a recurring issue with my HP Victus laptop and would appreciate some help diagnosing it.
My laptop specifications:
- Laptop: HP Victus
- CPU: AMD Ryzen 7 7000 series
- GPU: NVIDIA GeForce RTX 4060
- OS: Windows 11
I've encountered a blue screen with the stop code DRIVER_POWER_STATE_FAILURE (0x9F). I've attached a picture of the BSOD.
Another issue occurs around the same time: my Windows Hello PIN stops working, and Windows displays the message:
"Something happened and your PIN isn't available. Click to set up your PIN again."
I then have to set up my PIN again to sign in using it.
I'm wondering whether these two issues could be related, possibly through a driver, Windows update, power-state transition, or a problem with Windows Hello or the TPM. However, I don't know the actual cause.
What would be the best way to diagnose this? Would checking the Windows minidump files with WinDbg help identify the faulty driver? Is there anything else I should check regarding the PIN issue?
I'd appreciate any suggestions. Thanks in advance!