r/24hoursupport • • Jul 04 '26

[MOD POST] Having trouble with Secure Boot? Check here first

4 Upvotes

Hello,

The expiration of the 2011 Microsoft KEK CA and the 2011 Microsoft UEFI CA certificates at the end of June 2025 has caused problems with Secure Boot on computers for various folks who have not been able to apply a UEFI (BIOS) firmware update for various reasons.

Because the steps for updating firmware vary not just from manufacturer to manufacturer but between individual models as well, it can be difficult to provide specific assistance and guidance in updating your firmware unless the person helping you has the same hardware.

Below is a list of manufacturers, their Secure Boot certificate update guidance, and links to their support forum(s) or subreddit(s). You may wish to try asking in these places first for expert guidance in updating your firmware, as the people there are going to be a lot more familiar with your device.

Manufacturer Secure Boot Certificate info Support
Acer Update Your Secure Boot Certificates In June 2026 to Stay Protected https://community.acer.com/en
ASrock Question: Microsoft will update the Secure Boot certificates. What do I need to do?(3/16/2026) https://forum.asrock.com/default.asp
ASUS [Consumer PC] Windows Secure Boot certificate expiration and certificates updates, [Commercial PC] Announcement on the Windows Secure Boot Certificate Update https://rog-forum.asus.com/
Colorful none none
Dell Microsoft 2011 Secure Boot Certificate Expiration, Microsoft 2011 Secure Boot Certificates Expiration for Out of Scope Platforms for BIOS Updates https://www.dell.com/community/en/categories/dell-community
ECS (Elitegroup) none none
EVGA none r/TEAMEVGA/
Fujitsu none none
Gigabyte none r/gigabyte
Hewlett-Packard HP Business PCs - Prepare for new Windows Secure Boot certificates https://h30434.www3.hp.com/
Intel Updating Secure Boot certificates/keys https://community.intel.com
Lenovo Lenovo Secure Boot Certificate Expiration Guide (2011 - 2023) https://forums.lenovo.com/
LG [LG PC] Windows Secure Boot Certificate Update & Troubleshooting Guide none
Mitac (formerly Tyan) none none
MSI [Product Information] Windows Secure Boot certificates update, Windows Secure Boot Certificate Update Guide, Windows Secure Boot Certificate Expiration and Certificate Updates https://forum-en.msi.com/index.php
Samsung Expiration of Microsoft 2011 Signed Secure Boot Certificate https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Supermicro Microsoft Secure Boot CA 2011 End-of-Life: Transition to 2023 Certificates /r/supermicro/
Dynabook (formerly Toshiba) Customer Notice: Microsoft Windows Secure Boot Certificate Updates none
VAIO (formerly SONY) Secure Boot Certificate Database Update and Secure Boot Certificate Expiration https://us.community.sony.com/s/topic/0TO0B0000000sPYWAY/vaio-pc-other?language=en_US
Zotac none /r/ZOTAC

NOTE: Please check back periodically for updates to this list.

If you have an update for a manufacturer, please reply with it and we will get it added to the list above.

What to do if no Secure Boot certificate update is available from your manuafacturer

If your manufacturer does not have an update, not all is lost: You can still manually install the 2023 Windows UEFI CA certificate update, by issuing the following two commands from an elevated PowerShell (filename: POWERSHELL.EXE) prompt:

REG.EXE ADD HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Secureboot /v AvailableUpdates /t REG_DWORD /d 0x5944 /f Start-ScheduledTask -TaskName "\Microsoft\Windows\PI\Secure-Boot-Update"   

Then restart the computer and allow the update to be applied.

NOTE: Two (or more) reboots may be required for installation.

Once completed, you can verify the new certificate has been installed by issuing the following command at an elevated PowerShell prompt:

([System.Text.Encoding]::ASCII.GetString((Get-SecureBootUEFI db).bytes) -match 'Windows UEFI CA 2023')

If the certificate has been installed installed, the response back will be "True". You can also use that same command to check if the certificate is already installed.

Regards,

Aryeh Goretsky


r/24hoursupport • • Oct 21 '17

[Meta] New 24HourSupport Discord Chatroom

26 Upvotes

If you like helping out, you should come hang out in our new Discord.


r/24hoursupport • • 2h ago

Unresolved dropped metapen a8 in water. safe to charge/use?

1 Upvotes

im not sure if this question fits here, but i cant find a sub for the metapen!


r/24hoursupport • • 2h ago

HP 820 G1 Touchpad Problem

1 Upvotes

HP EliteBook 820 G1, Windows 11. Touchpad is Synaptics (hardware ID ACPI\SYN3008).

PROBLEM: The cursor and clicks work, but there are no gestures (no two-finger scroll) and the Synaptics tab in main.cpl is missing. Sometimes after a sleep/wake cycle, full gestures work and the tab appears, but it's random and not every sleep. Sometimes the cursor also freezes until I sleep the laptop again. HISTORY: Gestures worked originally. The problem started around the time I ran a hackintosh (OpenCore only, no BIOS flashing). The same problem showed up on macOS, with no scrolling or gestures. I've since moved to a new SSD with a fresh Windows install.

WHAT I'VE ALREADY TRIED - Replaced the touchpad (good, reliable part) and the keyboard. The replacement keyboard has no TouchStyk, but the original had one. I no longer have the original. - Updated and reflashed the BIOS, reset to defaults, drained power, removed the CMOS battery - Chipset driver, fast startup off, clean Synaptics reinstall, tried older Synaptics drivers, tried other compatible drivers - No errors in Event Viewer. Device Manager shows everything OK in both states, with identical driver versions and services running

WHAT I FOUND - Ubuntu live USB: the touchpad shows up as "PS/2 Generic Mouse," never as Synaptics, even after rescanning the serio device or suspending and waking many times - In Windows the Synaptics SMBus driver is present and healthy even in the bad state - In the bad state the Synaptics tray menu is greyed out ("Tap to Click" unavailable), Windows touchpad settings page is empty, and the Synaptics COM interface (SynCtrl) returns almost no properties - Two-finger tap = right click works with no software at all, but two-finger sliding sends no scroll events (AutoHotkey sees nothing) - Removing the Synaptics driver used to give erratic keyboard-like input, but now it just becomes a generic PS/2 mouse. The result is the same either way. - HP support (WhatsApp) said to buy a new keyboard. I can't afford one right now, so I'm looking for any free fix or anyone who recognizes this.

QUESTIONS 1. Does the touchpad's gesture mode depend on the TouchStyk keyboard on this model? 2. Has anyone seen a Synaptics pad that only enters full mode after random sleeps? 3. Is there any free way to force the pad into full mode at startup? Happy to run any test you suggest.


r/24hoursupport • • 5h ago

USB-C port went dead mid-use

1 Upvotes

As the title says, the USB-C port on my ASUS laptop went dead while I was using it for a stream. I've run through all the basic solutions like checking drivers, changing power plan, unplugging and re-plugging in the battery, even updated the Nvidia USB-C driver. Absolutely zero response. I would think the port broke if it didn't look fine and die mid-use.

Any solutions out there I may have missed?


r/24hoursupport • • 6h ago

Windows My laptop would not force restart and I'm having login problems

0 Upvotes

Ok so, I own a Msi thin 15 laptop and I just wanted to play some on GeForce now, when out of nowhere, as I opened my laptop from it being on sleep mode as I was doing something else, and I tried to log in, the prompt to log in didn't show up, the screen didn't get blurry to indicate it'd pop up, and the 1st worst thing is that whenever I clicked with my mouse left OR right...the error sound would play, and the 2nd worst thing? I can't even restart it! Try to hold down the power button? NOPE, MY STUPID WALLPAPER OF SIGURD FROM FIRE EMBLEM JUST STARES AT ME! Sorry if this sounds like a troll post, but I'm just so damn frustrated as idk what to do! Microsoft's stupid ai phone number customer service thing even hung up on me before I could specify my issue! I don't know why it happened, how I can avoid it...but by just yelling at it and trying to force restart it again AND recording proof for my more tech savvy boyfriend...it magically reset and I could log in...again, any things I should know to prevent and a reason why it did what it did in the first place? Again, this is not a troll post istg


r/24hoursupport • • 14h ago

Lenovo Loq Problem BSOD, Black Screen Stuck

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1 Upvotes

I have a Lenovo LOQ [model, if you know it] running Windows [10/11]. I installed LVSIM and LVDAC for my circuits class. During the LVSIM install, Windows showed an error about **hardlock.sys**. I googled it and the fix was to turn off Memory Integrity (Core Isolation) in Windows Security and restart, so I did.

Now the laptop won't boot properly. It starts up, shows the Windows loading screen, then crashes with this blue screen:

Stop code: PAGE_FAULT_IN_NONPAGED_AREA (0x50). What failed: hardlock.sys** (photo attached) (After thats its just black screen)

After that it restarts into a black screen with no logo and no blue screen. The caps lock and other keyboard lights still respond, and then the cycle repeats.

What I've tried: - Spamming F2 for BIOS: nothing happens just beeping - Trying to get into recovery mode: doesn't work - Pressing the Novo button: nothing shows up - Holding the power button to drain residual power: no change


r/24hoursupport • • 16h ago

Android HELP

1 Upvotes

Subject: PLEASE HELP — Abusive Ex Hijacked All 6 of My Gmail Accounts, I’m Losing Access to Everything and Can’t Get Google Support (Medical, Therapy, Legal Files at Risk)

I’m desperate and have nowhere else to turn. My abusive ex, who broke my phone last week and controlled all my access, hijacked EVERY one of my SIX Gmail accounts. This only became clear in the last 36 hours as I started to recover and realized every password, backup, and connected account had been changed or removed. I have tried every single Google recovery path—there is NO way to reach an actual human support rep.

Why is this so serious? Because everything that matters to my survival is tied to these accounts:

- Years **of medical files, doctor reports, and test results** (including for rare/chronic illness) that my doctors/hospitals do not have backups of

- **Therapy music/recordings**, which are my ONLY coping tool to manage my ADHD, C-PTSD, and bipolar depression

- **Financial info** and accounts, now showing unauthorized charges, with my banking security at risk

- Police reports, legal evidence (including voice documentation of abuse and car accident), and crucial legal paperwork

- Irreplaceable **family records, personal documents, and important communications**

I have my government ID and plenty of proof these accounts are mine, but the automated recovery loop leads nowhere. I cannot get help. Every hour I’m locked out, I lose more access to critical parts of my health and safety, and my mental well-being is breaking down.

By every standard—Google’s own privacy policy, state/federal laws (Arizona A.R.S. § 44-1698, federal CFAA, FTC ID theft guidance)—I should be able to reclaim my accounts as a verified victim. But I’m being **re-traumatized and abandoned by Google’s lack of human support**. If I can’t regain access soon, I will be left with no legal, medical, or emotional lifelines.

Has ANYONE had success getting Google to intervene *with a real person* in account recovery after abuse? Is there a way to escalate this directly, or any advocacy resources I can turn to? Please—any advice, connections, or moderator escalations would mean EVERYTHING right now.

Thank you so much for reading.


r/24hoursupport • • 1d ago

Unresolved My hp laptop's backspace button not working, any solution how to fix it??

2 Upvotes

All other keys were working as usual, my dad once tried fixing it It was normal for a few days but again the problem came back


r/24hoursupport • • 1d ago

HP Victus gets DRIVER_POWER_STATE_FAILURE (0x9F) BSOD and Windows Hello PIN stops working afterward

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1 Upvotes

​

Hi everyone,

I'm having a recurring issue with my HP Victus laptop and would appreciate some help diagnosing it.

My laptop specifications:

- Laptop: HP Victus

- CPU: AMD Ryzen 7 7000 series

- GPU: NVIDIA GeForce RTX 4060

- OS: Windows 11

I've encountered a blue screen with the stop code DRIVER_POWER_STATE_FAILURE (0x9F). I've attached a picture of the BSOD.

Another issue occurs around the same time: my Windows Hello PIN stops working, and Windows displays the message:

"Something happened and your PIN isn't available. Click to set up your PIN again."

I then have to set up my PIN again to sign in using it.

I'm wondering whether these two issues could be related, possibly through a driver, Windows update, power-state transition, or a problem with Windows Hello or the TPM. However, I don't know the actual cause.

What would be the best way to diagnose this? Would checking the Windows minidump files with WinDbg help identify the faulty driver? Is there anything else I should check regarding the PIN issue?

I'd appreciate any suggestions. Thanks in advance!


r/24hoursupport • • 1d ago

No bootable device

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2 Upvotes

Any tips to deal with a trojan?

My pc is an Acer Aspire Go 15, my os build number is 26200.9457, my pc says it doesnt have a bootable device because google told me the wrong steps, im genuinely gonna cry what do i do omd is this even fixable


r/24hoursupport • • 1d ago

Windows KVM Switch troubleshooting

1 Upvotes

I have recently acquired an Ugreen KVM switch model AK700, it's a model with all displayport in and out for 2 monitors and 2 pc. It works fine but i tried using a dp to hdmi cable and got no signal.
For context i have an ultrawide monitor dp (which worked fine with the kvm) and a samsung 1080p monitor with only hdmi and vga.
Doing some research (mostly AI) apparently a specific active dp to hdmi adapter might work but i'm not sure.
How can i solve this 'problem'?
Thanks...


r/24hoursupport • • 1d ago

Recover email/data after factory reset

1 Upvotes

I factory reset my computer and now i dont know what the password to my gmail account is. is there any way to recover the gmail or all of the data. would there be a way to log in because i have already logged into my gmail on this computer or did that data get wiped when i factory reset the computer


r/24hoursupport • • 1d ago

Microsoft Account Hacked

0 Upvotes

Was trying to join a Minecraft SMP, and the SMP's discord made it where I had to verify my Microsoft account to enter, was tired so stupidly put it in and now my email and password is changed. I've tried many processes to no avail. I there any support I can contact? I heard Microsoft doesn't have an official email to send to. Sigh, and if not is there a way to verify that I own Minecraft and get back into that hopefully?


r/24hoursupport • • 1d ago

Unresolved i keep getting this error when ever i try upload a doc.

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1 Upvotes

I hope this is ok to post here.
I have spent the better part of 3h trying to apply for this job.
it has 2 document upload secotions, one for resume and one for cover letter.
resume uploads fine no issue. but i get this when ever i try upload my cv. "Request failed with status code 400"

google gave me some suggestions:
i have tried it on Chrome, Edge and explorer.
i have tried it in incognetio.
i have cleared my cache and cookies.
i have tried to add files as both pdf and docx.
i have tried drop box and google drive.
i have turned off all browser extensions.
I have double checked the file size is not too large.

thank you for any assistance <3


r/24hoursupport • • 1d ago

What is this error and how can I fix it

1 Upvotes

Every time I go to log in in a windows app, such as microsoft store or Xbox, the login goes fine till after putting my pin it says: an error ocurred,try again. Now the wierd thing is that When I log in to microsoft store or Xbox in the web (microsoft store. Com) I can login easilly. This problem affect every other microsoft service. Any idea on How to fix it?


r/24hoursupport • • 1d ago

My gmail got hacked, need help

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0 Upvotes

Really sorry that its all russian, but i need help with my email. Literally several hours ago, my gmail has changed to [yrbtbhhb@hypercubemail.com](mailto:yrbtbhhb@hypercubemail.com) (which surely has later changed to mi*****@cetigh.com). I tried to contact the Microsoft, but they kept saying that "We couldn't find the account"


r/24hoursupport • • 2d ago

Windows Desktop Program .lnk Showing Up On Chrome Web Browser Address Bar?

1 Upvotes

Windows 11. I only use windows defender that comes with it. I previously used a paid Kaspersky Total but haven't used that in a while. I know I can't use it anymore.

I have a lot of chrome windows and tabs open. So imagine 7 chrome windows and there is over 10 tabs open each for. Whenever I turn on my computer and open the chrome browser, all these chrome tabs restore to the same pages it was in before I shut it down. I have that setting saved where it remember my last web pages.

I noticed in one of the tabs, it showed untitled which is a bit strange. I then click on the tab and notice it has something showing like this on the chrome address bar

C:Users/{Public/Desktop/XXX.lnk

To the left of the C there is a Small circle and question mark and the word File next to it. When I click on the Small circle and question mark with the File which is all together, it says You're viewing a a local or shared file.

The XXX that I typed is a program that I use and it's on my desktop. How did this show up in my chrome web browser because I don't believe I clicked on anything that caused this. I read it's possible it's browser hijacking? Is there a way I could have left or right clicked the program and then pasted that in the address bar for that to show up?

Someone mentioned Probably just accidentally dragged a shortcut into your browser. I don't believe I did this yesterday and I am pretty certain I didn't do this today.

I used windows defender for quick scan and full scan and it shows nothing I don't believe I can do the Microsoft Defender Antivirus (offline scan) because the last few times I tried, it did not work.

Is there a way to know if I have malware on my computer? Would I have to buy Bitdefender or Eset? Would either of those be able to check this?


r/24hoursupport • • 2d ago

Windows11筆記本電腦睡眠時過熱自動休眠,無法正常睡眠

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3 Upvotes

我購買了一台新的Honor Magicbook pro 16 U5-338h筆記本
我的使用環境只適合睡眠,一天下來會有多次闔上蓋子開啟蓋子的動作
休眠喚醒對我來說時間太長了
我開始認真的研究關於S0現代待機的問題,我已經將會把我喚醒的程序都關閉了
並且已經關閉S0的聯網功能
但是偶爾還是會發生電腦睡眠時過熱,系統保護自動轉成休眠的狀況
最後我發現一個狀況是當電腦已經在休眠狀態並且是接上電源,我要移動到下一個辦公地點我會直接移除電源,後續使用電腦就會發現已經過熱系統保護進入休眠
整個過程中只有3-5分鐘
查看了system power report
有個unknown 消耗了9600mW然後就過熱轉休眠了
我已經排除了會讓我系統喚醒的各個因素
但是針對這個拔掉電源的狀況,有沒有更好的設定方法,能讓系統不會過熱保護,我需要我還在工作的狀態下每次打開筆記本都是隨時能快速喚醒並進入之前的工作狀態

版本 Windows 11 家庭版 中文版
版本号 26H2
安装日期 ‎2026/‎9/‎27
操作系统版本 26300.9711
功能包 Windows 功能体验包 1000.26100.372.0


r/24hoursupport • • 2d ago

Android Can you send me the gbos-86 img please and thank you 🥺

0 Upvotes

Can someone send me the image, I tried the Linux/ docker and I keep getting "Docker not running" error. believe I did everything right. Could in a Google Drive link and make it open to the public?

https://www.reddit.com/r/Googlebook/s/vkjGyfDhr7

Please and Thank you.


r/24hoursupport • • 2d ago

Unresolved my microsoft account was hacked and i was locked out of the account and microsoft is not helping.

0 Upvotes

My microsoft account was hacked and microsoft is not helping recently my pc was hacked and i lost acess to many accounts, including my microsoft account, i recovered almost everything, but i cant recover my microsoft account bc the support isnt helping, look: i was hacked and they changed every credential of my account (i got emails and what email it was changed to), i tried to contact support and they were helping until they sent an email asking for some informations, i responded them, (this was on october 13) i waited and answered some forms to recover my account and no response. today i sent an email asking for a response and they sent me an email that i will put down here saying that my case was closed (???), i tried contacting support again and they sent me another email asking for my credentials, and again, i answered everything. a few minutes later they responded with the EXACT SAME email saying that my case was closed, i tried asking support and they said that its an automatic message and that microsoft is reviewing my case, but idk if i believe in that, i tried to inform them everything abt the account and nothing, what should i do?

PS: i created another account with the same email that was hacked, and informed them. i also have the receipts of my purchases in the account and i sent them that as well.


r/24hoursupport • • 2d ago

UNMOUNTABLE_BOOT_VOLUME (0x7B) HELP

2 Upvotes

My laptop, 2025 ASUS ZEPHYRUS G14 9i 32gb comes up with this error I try to boot it, me and my brother have tried trouble shooting a lot, searching up whatever videos on youtube have, but idk what to do anymore cause none of it works😭

Ive only had it for about 2 months and ever since the newest software update, it has been a bit laggy and it has also been acting up by randomly blasting the fans for a few seconds even when I am just browsing? Im not sure if this is related though.

I do have warranty, im thinking of handing it in if I can't find a solution, please help!!

UPDATE: Ive handed it into warranty and decided not to mess with it anymore. I js had a lot of uni work on it so that sucks but oh well, ty all :)


r/24hoursupport • • 2d ago

Microsoft Account Compromised

0 Upvotes

I think my Microsoft account was compromised after I entered a Microsoft verification code while verifying on a Minecraft server.

When I tried signing in, Microsoft said my original email address wasn't associated with an account anymore.

I don't have a recovery phone number or backup email linked to the account. I've tried Microsoft's account recovery form, but I can't proceed because it asks for an email address I don't know. I've also been unable to reach support because the human verification keeps failing.

I am able to provide proof I own the account if Microsoft support actually worked.


r/24hoursupport • • 3d ago

POOR STUDENT LAPTOP RECS PLS.Not sure if this is the right subreddit but if not direct me to the right one.

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3 Upvotes

Disclaimer (only non-apple products)

I'm very multihobbied and a student and I need a laptop that is the following:

-suitable for graphics and design

-for gaming & computing in general

-would run old&moded games

-studying with sources,tabs,apps,files that might crash some old stuff ig (aka my current laptop)

-maybe a couple of side works, organisation.

-⚠️⚠️to be a long-term investment because my broke self cannot afford this again for a long time.

And after years of suffering with what is allegedly a laptop my fraud of a "laptop" I'm finally prepared (with no more than a 1100 sterling pounds bcz I'm a broke student and this is the fruit of my labour.

I heard about the ASUS V16,ASUS TUF Gaming A15 too but don't have enough experience to compare properly because they don't sound that far different.

Also if possible where is best to buy them (UK,England)


r/24hoursupport • • 2d ago

I installed the 26H2 system and the SRC screensaver, and I also set this screensaver in the screensaver interface, but the screen still goes black. What's going on?

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0 Upvotes