r/VIDEOENGINEERING • u/Secure-Hamster-6780 • 56m ago
NewTek TriCaster 8000 – Animation Store Creator 2 Export/Rendering Issue
I currently help out with my college’s broadcast station, where we use a roughly 14-year-old NewTek TriCaster 8000. We have a big upcoming production, and I’m responsible for creating and managing the graphics.
I've been trying to learn as much as possible about the TriCaster, but finding help has been challenging because of how old the equipment is. Most of the resources I've found are outdated YouTube tutorials and a nearly 700-page user manual. Despite that, I've managed to teach myself quite a bit about how the system works.
Here's the problem I'm currently running into:
I'm trying to create custom animated transitions/buffers using graphics I've made in Adobe After Effects.
On the TriCaster 8000, I navigate to the startup menu, select Add-Ons, and open Animation Store Creator 2 (Advanced Edition). From there, I import my PNG image sequences containing RGB color information and an alpha channel for transparency. I then assemble the custom transition directly within the software.
Everything seems to work correctly during the creation process. I can import my files, configure the animation, and preview the transition without any major issues.
However, the problem starts when I try to render and export the finished transition.
After saving the project file, I attempt to render it. Almost immediately, an error message appears, which seems to indicate an issue with the export path or file location.
From what I've researched, the TriCaster is supposed to automatically determine where the completed transition file should be saved so that it can be accessed within the TriCaster's transition library.
For some reason, that doesn't seem to be happening on our system.
Instead, the software gets stuck in a continuous loading or rendering state without ever completing the export. It essentially freezes, forcing me to restart the TriCaster and attempt the process again.
I've gone through the creation process multiple times, and as far as I can tell, everything leading up to the export stage is configured correctly.
Has anyone experienced this issue before or worked with Animation Store Creator 2 on a TriCaster 8000? I'm wondering whether this could be an export directory issue, a permissions problem, or something else within the software.
Any troubleshooting suggestions or advice would be greatly appreciated, especially from anyone familiar with these older TriCaster systems.
I've also attached an image of the error message that appears when I attempt to render the transition, in case it helps identify the issue.
Thanks in advance for your help!