To preface, our safari guide miscalculated the time needed to get to the airport, so when we alighted and made our way to the entrance, we were 10min away from check in closure. This was def the fault of the company/guide, not the airport.
1.First thing through JROâs entrance, is a bag and luggage check where an officer requested our passports and our tickets. We told him that we have the reservation but we donât have our tickets yet because we havenât checked in (the airline website didnât allow online checkin).
He flat out told us that we were not allowed into the airport, and had to go to one of the offices in another building. We were confused, we had never encountered anything like this before in all the 40+ countries weâve been to.
We thought it might be a misunderstanding and explained that we already paid and reserved the tickets for the flight, even showed the email. It was just that we hadnât checked in and so didnât have the actual tickets, and also explained that the check in for the flight we booked was closing soon.
He was very rude and unempathetic, disallowing us from entering and insisted that we had to go to another building to resolve this. I even explicitly asked him if the check in counters were inside â he said no, only boarding (????).
At this point I really thought the check-in counters and the boarding gates were in separate buildings. So we went on a wild goose chase to this other office, and when we got there, was a small ticketing office. They were so confused why we were even there and then told us that we were definitely fine to enter the airportâŠ..
- So we went back to the entrance of JRO airport and now there is a long line. Aaaand of course, there had been also a shift change, so a different person was there now. We had to explain the whole situation to him, and our guide helped to ask if we could possibly go to the front to scan our bags, since check in is closing soon.
This second officer said okay - but did not escort us or explain this to the travellers in the line.
So we had to very awkwardly cut the line ourselves and profusely apologise to the people who understandably were not happy. (Tbf, I wouldnât be happy if people who were late tried to cut the line!)
Some tried to push their way ahead of us, putting their things on top of ours, etc. I felt sooo bad and really hated the whole thing. Also, there werenât any clear signs or any instructions from the officers, and the whole area was congested because confused people had to keep backtracking because some had to take off shoes/belt and some didnât which just made the whole process much more unpleasant.
- After we got through the body scanner, an airline staff approached us and asked if we were on flight X (which we were) and was clearly pissed at us. She said in a very annoyed tone that they were all waiting for us to check in. Again, I apologised, said that there was some confusion at the bag check, but we are heading over asap.
Then, one of our bags got flagged. We emptied and opened everything of course. Then they told us itâs the wrong bag and itâs our other bag âŠâŠ So we did same thing again, but nothing was amiss.
And this whole time, the airline lady was literally rushing us, saying things like âexcuse me, we are all waiting for youâ âhurry upâ âcan you be fasterâ like as if we were hasten the process any further đđ
after we were done, my partner started wearing his shoes (he didnât get the chance to wear his boots because he had to assist with the bag inspection) and the lady started rushing us to the counter saying âwhat are you doing you are already late hurry upâ ?????? Anyway at that point, I felt so bad and all I could do was apologise to them for waiting.
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Anyway, we reached the gate on time, which was a relief. But the whole experience was really stressful and unpleasant for us. We have been to many airports, including small, domestic ones, and while many are slow and not as efficient, none have ever been so rude.
Everyone we met during our time here â people in the hospitality/service industry as well as locals â had been very friendly (and we only stayed in budget/mid-tier places, too), so we were definitely surprised that our experience in JRO turned out as such.
We do understand that itâs not their fault we arrived pretty close to the closing time, though we hope that officers could be better trained wrt airport procedures (so that they donât send travellers on unnecessary wild goose chases) and perhaps more understanding when certain things are out of our control.