Okay, I'm not a Shopify person. I did the trial thing and now of course they just charged me $39.99.
I have literally clicked through every possible mfing link that I can find, I cannot figure out how to for one, cancel the subscription that it actually shows I don't have...Yes, that's right, it shows no active plan.
Oh of course this sub doesn't let me post screenshots. Super helpful.
Alright well let me describe what I see.
Through paypal, I saw I was charged 39.99. On paypal, it shows I have no active subscriptions.
I can't believe as a former Verizon employee how much I'm struggling with this. So PayPal says before filing a dispute, go to the Shopify support site. I did that. I can't find a damn thing about canceling my membership or subscription or whatever the hell they charged me for.
You know what, screw explaining this. Can someone just tell me where the hell to get a hold of someone to talk about a refund? I don't need lectures on how I'm not going to get a refund and it was my fault, I have screenshots showing I do not have a plan literally within the Shopify app, then when I go through it a different way, it shows that I have a basic plan for 39 a month.
Sure you can change your plan, but canceling your plan? There's nowhere.
I also reached out to the email that PayPal suggested, just to receive an email back that said your communication has not been received, and basically that like, it's not the right email, check out the support page.
Please someone help me, I'm getting really pissed off this is taking so much time.
Happy Saturday everyone, I'm not trying to be pissed off but please can someone tell me how to actually cancel not just change the plan? And how to get a hold of someone actually? Preferably email...
It's just that it shows I don't have a plan it makes no sense. 😭 I feel like I'm a 110 or something, what the heck!
Edit: Thank you to the person who showed me where to go for the live chat. I can't believe I didn't see that, maybe I am dumb? Either way, it's all figured out now. Thanks everyone.