- Printer Model: Canon MG3620
- Error Message: Support Code: 1401 / The following ink cartridge cannot be recognized: Color, Black
- Ethernet Cable, WiFi or USB: USB
- Driver name and version: It just says "Canon MG3600 series Printer"?
- Firmware Version: Can't find it. Canon's guide says to print the information, but for obvious reasons that's not feasible
- OS: Windows 10
- of machines impacted: 1
- of users impacted: 1
- Original or 3rd party cartridges: both
Hey, first post here, but I'm at my wit's end.
I have a Canon Pixma MG3620. Had it for years. I've had my issues and frustrations, but usually when it acts up I can get it to work after a bit of Googling and troubleshooting.
Not tonight.
I haven't needed to use it for about two months, so it's been off all that time. Tonight I turned it on to print something out, and got an error message I'd never seen before:
Support Code: 1401
The following ink cartridge cannot be recognized: Color, Black
This was confusing since I've used the printer with these cartridges before without issue. I tried removing and reinstalling the cartridges, but that did nothing. So I went to Google to start troubleshooting.
It was recommended that I clean the connectors. I did, and it changed nothing.
It was recommended that I turn off and unplug the printer for at least 15 minutes. I did, and it changed nothing.
It was recommended that I hold down the stop button until the alert light flashed. Problem here was that the alert light was already flashing (along with the CL and BK lights; all three flash in bursts of 5), and holding down Stop did nothing. In fact, the only button on my printer that seems to do anything is the power button. I also tried the WiFi button in an attempt to remove it from the network and re-add it. It appears that the unrecognized ink cartridges take precedence over everything else.
The one thing I tried that did anything at all was replacing a cartridge. I didn't have any extra color cartridges, but I did have a new black, so I swapped that out. Immediately, the error changed to only listing the color cartridge as not recognized. This was weird, because the color cartridge in there is OEM, but the black is third party. Anyway, it was a moot point, because next time I restarted the printer, it went back to not recognizing either cartridge.
I am baffled and frustrated. I don't know what changed to cause this problem, and I don't know how to fix it. Has the printer simply gone bad? If anybody has any insights at all, please, help me out! Thank you in advance.