r/cigar • u/MyMattBianco • 5h ago
Davidoff Disappointment
I travel internationally 7 to 8 times a year and regularly purchase my Davidoffs at duty-free shops. On one of my recent trips, I bought a multipack of Robusto tubos. I put them aside. The various tubes got mixed up. Then one day, I took two randoms and one of the tubes didn't have a cigar in it. It felt weighty as if it did. Inside was a marketing brochure.
To make matters worse, I had taken two of them with me to smoke with a client, and one turned out to be a complete dud.
I contacted Davidoff in Florida, and a representative expressed genuine concern, asking for my details and a photo if possible. I provided everything requested a month ago. Two weeks later, I followed up with a voicemail and was informed by the receptionist that the person handling my case is a manager.
Out of an abundance of fairness, I even wondered if that particular pack might have been a promotional item designed to hold marketing collateral rather than a cigar. If that is the case, that is completely fine—I simply wish someone would let me know.
The greatest disappointment is the lack of follow up after a convincing telephone act about how serious the matter was to them and they would get back.
Video attached.
As for my favorite smokes, I like the Davidoffs and realize they are well made, but not necessarily the best for the price. Still, the tubos are great for travelling. Sadly, the AVO (the sister brand of Davidoff) XO tubos are very difficult to find.