A few times now I’ve ordered multiples of the same item. They end up coming from the same location and at the same time but in separate packages and separate delivery trucks.

Explain to me how this makes sense because it’s driving me nuts trying to understand.

I ordered a bunch of stuff, one item I was missing a piece of it(matters more than you’d think). I had ordered it with a lot of other stuff, but it was a small ‘gift’ to myself’ I informed the customer service the issue and she refunded me the WHOLE purchase, I tried to tell her it was only the small item but she just asked if she had resolved my issue, I told her yes she resolved it but she was also refunding the rest of the order, the chat was closed and I’m not sure what to do and I don’t wanna lose my account.

I ordered my husband an Apple Watch for his bday. Amazon never delivered it, has no predicted time it will be delivered, and changed my payment method, taking my money and tying it up in a purchase I have already duplicated and want to return, but can’t until it arrives.

It was supposed to arrive early yesterday and we celebrated tonight, but the shipment was delayed and is now indefinitely delayed with no predicted delivery time. I saw this new status this morning and called Amazon. I was told I would have to order a new watch for same day delivery if I wanted it from them in time for my husband’s birthday tonight, and they’d adjust the price since it was now $20 more-/and that I couldn’t get a refund on the other watch until it arrived and I returned it.

I then tried to order the watch again, this time without the $16 gift card I’d originally used to reduce the price since it was tied up in the original purchase. Nevertheless, I now had a $45 gift card in my account to contribute to the new purchase.

However, my Amazon gift card balance was also
suddenly $0 when it had been $45 before my call and the rep’s attempt to get the original order cancelled.

I looked at the receipt for the original purchase and saw that, somehow, an additional $45 Amazon credit had retroactively been applied to the purchase, reducing the price by an additional $45, meaning I could not use the gift card toward the new purchase I was trying to make in order to get the watch in time for his birthday party.

I bought it anyway. However, now, I have two charges for the Apple Watch on my account and can’t access either the money I was originally charged for the watch that never came or the $45 gift card that I did not use (rather, Amazon used it for me on a purchase I am duplicating in order to get it on time in a purchase I want to cancel and be refunded for).

I called and nobody could help me. I can’t get my money or Amazon gift card balance back until after the original order arrives and I return it, and the date for that is indefinite. What can I do?

Every three to five results theres like 2-5 sponsored results... Any way to remove them?

I tried to order something for my sister Friday Oct 16. Every item delivery for prime was October 30 (she needs it by the 27th). Today, 18th, I wanted to order a product and delivery -for every product- is November 1. So does prime nolonger include 3 day shipping? Why have prime?

Jw as an insider for Amazon. knowing no consequences happen, it's just a click on the solved problem, (DSPs dispute it and it always gets taken off the drivers scorecards, if it's for music, or them having personal conversations on their earbuds even with ring camera videos) and you're just told what you want to hear about the complaint. So why continue complaining if there's never a documented consequence?

Edited To Add to the people attacking me and messaging me: your anger is still never going to affect the drivers. Why is something so minor such a big deal? Why do you hate life so much everyone else has to as well?

Amazon Canada has been pushing US-based sellers recently, so a lot of items are shipping from the US.

I've ordered several of these over the past few weeks, and even last year when it was less common, I never had issues with delays at the border.

However, two recent orders of the same item are now stuck on "Package Delayed In Transit" in Toronto with no updates since the flight arrived.

I ordered the exact same item a couple of weeks ago and it showed up fine. Is something up with Canadian customs scrutinizing US packages more right now?

Anyone seeing similar delays in Canada?

Don’t purchase any items that can expire off of Amazon folks

Ordered new vacuum. Received used, stinking, filthy vacuum.

Looking for firsthand experiences, and hopefully some insight from current or former Amazon employees who can share general information.

Last year, I had an item stolen that cost around $100 to $200. Now I have another item in the same price range that Amazon says was delivered, but I never received it. I suspect it may have been stolen again, although I can’t confirm that.

For context, I spend roughly $10k on Amazon each year.

I also do returns/refunds on approximately 1 in 10 items because they don’t meet expectations for one reason or another. I’m mentioning that because I’m wondering whether my regular return history could affect how Amazon handles a missing-package report.

I’ve seen posts here from people saying their accounts were restricted or closed after reporting missing packages, so I’m nervous about reporting this one.

A few questions:
- Has anyone with a similar spending and return history reported two missing packages about a year apart? What happened?
- For anyone who has worked at Amazon, does an ordinary product return count differently from a refund request for a package marked delivered but not received?
- Is there any publicly shareable guidance on how these situations are reviewed, or is it entirely case by case?

I’d appreciate hearing about successful resolutions too, along with warnings or account closures, to get a more balanced picture. I don’t want to absorb the cost of something I never received, but I’m worried about losing my account over it.

I do one big Amazon grocery delivery haul once per quarter.

I’m in Seattle.

My order has always come from one delivery driver.

I just got a notification my order was delivered and…it was a single box of pasta in a bubble mailer.

I checked my account and it’s showing that this single order was split into TEN different deliveries. My neighbors are going to think I’m nuts.

When did this change happen? Why did this happen?

Edit to add: thank you for the help! I do see fresh again now but it’s buried behind a few clicks. Before it was on the home page for me. I’ll remember to dig for it next time to avoid this.

I ordered a pre-built computer from amazon, which was not cheap. Amazon asked me to verify my account, so I sent them a picture of my credit card with everything but my name and last 4 digits of the CC number redacted. I then got another message that the image was not good enough, and I needed to provide a credit card statement. I sent them a picture of the statement, following their guide, with information redacted. I got another message saying this verification was also not good enough. I then called Amazon support, and the Indian guy from support said everything was good, and that my computer would be arriving on time. I can still see the "verify your account" message on my orders page. Should I be concerned? Has this ever happened to anybody?

It selects $3.00 automatically for you to then adjust it… love that Amazon is implementing these needed improvements. 👏🏻👏🏻👏🏻

I have no idea why apartment managers would sign off on this as physical keys are copyable for permanent access to the building. Has anyone else experienced this?

I bought the Ego cultivator attachment during the recent prime sales because it was actually a good deal ($190 when it’s normally $270… and actually $270, not fake markup to make sale price look good). But it arrived clearly opened. Box had no tape, and assembly materials were not where they normally would be packed within.

But nothing was missing, and although it had been clearly opened and assembly begun, it didn’t look like it had ever actually been used in the ground. And it still registered properly from the serial number, which means Ego considers it new for warranty purposes.

I went on support chat and complained, and said I’d rather not return/replace it if I can confirm that it works fine. They offered me a 10% refund, so in the end I got the thing for $170, which I’m happy about.

Moral of the story, if you get a used item sold as new, and it seems like it’s still good even though a returned item, make sure you complain about it and ask for a partial refund.

I know this isn't an official support subreddit or anything, I just want some advice since I am new to the vanishing order trend Amazon seems to be getting into. I placed an order on Tuesday October 13th, all items I bought for my nephew's birthday, it was 4 items and 3 of those are sold by Amazon and 1 was another company. The original delivery date was next day and by the evening it had been shipped with an update by morning saying it was in the large city about 45 minutes from my house that nearly every order always goes through.

Usually for my Amazon orders once it reaches that city it makes it to me that day if it's early or the next day if it's in the evening. Then about halfway through the day when I checked to see what time it might be delivered, it just said delayed. I waited because I know these things can happen but by the next day it just said delivery date currently unavailable and hasn't changed since. I've had delays before where I get an updated delivery date and it's just delayed but I'm not sure what to do about just no delivery date and no updates or information for 4 days. Is this something that I just need to be patient and wait it out and eventually it should give me a date? I came here to see if there was a similar thing that's happened to anyone else and I'm now seeing that this is kind of happening to everyone.

I just want some advice on how to proceed, I don't like making trouble for people likely have no control in a situation but I also really want the gifts I bought for my nephew to actually be delivered too, I don't want a refund or anything I just want to know if or when I can plan on getting the things I bought. It's especially mildly frustrating that it's so close to where I live but so many things go through that city, I assume it's a very busy place. Should I ask for help from customer service with my order or just wait until it updates again? I'm sorry for the wordy post, I'm really bad at explaining things well. I'd really appreciate any advice from anyone.

I thought maybe my kids put it on the car. Checked the delivery image and sure enough it was delivered on top of my vehicle.

I don’t know if I should laugh and be impressed that they indeed took a picture or if it’s something that should be reported?

In another delivery instance, I have a video of an Amazon driver taking out my mailbox, basically dislodged the concrete post, I.e. (broke) the brick post in half) but the rebar kept it from falling over. I figured the damage on his vehicle would produce questions from management.

Anyways hope you find this humerous like i have now that I’ve posted this.

This was really annoying - I found a product that I wanted, spent a bit of time researching it, added to my cart and went to checkout only to find it's an "Amazon Now" order (Wtf?) and I'm outside the delivery area - so why tf are they even offering it to me? The product page showed it was deliverable.

Thanks for wasting my time Amazon.

​I want to share my recent experience with a catastrophic product failure involving my Jasion e-bike to raise awareness and encourage extra caution for anyone riding or considering these bikes.

​The Incident & Structural Defect:

​While riding, the steering tube and headset assembly completely separated from the frame without warning.(assembly only requires handlebar installation, this was a complete manufacturing error

​The sudden loss of control resulted in a severe crash on the street, leaving the front wheel entirely detached from the body of the bike. Since the steering head tube had been poorly sealed to the frame, it was loosening slowly overtime until a total dislodge rendered my steering handles to be useless dead weight. I lost control hit the curb. Smashed my pelvis intothe frame before rolling several times. Had heavy clothing and no ɓroken bones.

Also this just happened to be on my way home at 3am, so traffic very seldom.. Had this been daytime I could have hit a car and suffered serious injuries or death

​.

⁰

More ​Seller Response & Policy Issues:

​Following the accident, the third-party seller attempted to bypass standard consumer protections by asking me to cancel my formal claim under false assurances.

​Despite the dangerous structural defect, the seller provided an unpaid "Postage Required" return slip for an 80+ lb, dual-battery freight item—expecting me to cover hundreds of dollars in out-of-pocket shipping costs upfront.

They set a refund me in full but only if i canceled my open claims on the bike. Claimed it was impossible to do otherwise

​Current Status:

​The incident, photo evidence, and medical documentation are currently under formal investigation with Amazon’s A-to-z safety and claims team.

​Please inspect your steering components, headset welds, and frame integrity regularly before riding high-speed e-bikes. Stay safe ordering i meant, or dont i guesss? ​7

Is someone also having this issue with an Amazon account???

Ordered a 2 pack of shooting glasses and opened my package to find one pair in a ziplock with the LPN tag.

Earlier this year I got a used snorkel complete with caked on sand. I’m so over this company. For those that have cut it out, what have you used successfully as an alternative?

they said I have a violation of their return policy when it shows 3 orders I returned and they were months apart I find it suspicious they are saying that for a lost package delivered the item value was $350 I just went to Best Buy to get it because i needed it. what can I do against Amazon I need help I just can’t lose $350

I am a Prime member. I had a prime item that I ordered on Wednesday, and it would be delivered Sunday. Already annoyed with the 5 day turn around. They didn’t even ship it until Saturday and now it says it will be here Monday. Why drag it out if it wasn’t even going to ship until the day before and still be late? Honestly what am I paying for anymore. I know with there massive member base me threatening to cancel means nothing. Just wish they gave a shit.