Yes I have emailed, contacted support & waited for a response from their form nonsense.

This is ridiculous, dont stock so much defective Chinese garbage with so many lies in the item description if you dont want people to return the junk.

A lot of people got $8 or $51 from the FTC Prime settlement and figured that was it. It isn't, and some of the new money is already going out.

What changed (from the FTC's refund page):

• The court approved a revised order. The most one person can get went from $51 to $200.
• Already got a payment? You can get up to $149 more on top of it.
• Newly eligible: people who used 11 to 20 Prime benefits in a year. Automatic payments to this group started Oct 1.
• More rounds follow if accepted payments come in low: one in Feb 2027, and a final round that starts by Apr 2027.

How it's paid: Venmo, PayPal or a mailed check. There's no claim form, so you don't need to do anything to be included.

The catch: each payment expires 60 days after it's sent. If it lands in an old email's PayPal or Venmo, or a check gets tossed with junk mail, it's gone.

What to check today:

1. Search every email you've used for Amazon, including spam, for "Amazon" and "FTC" from the last few weeks.
2. Open PayPal and Venmo and look for a pending payment you haven't accepted.
3. Check your mail for an envelope from the settlement administrator.

The official details are on the FTC's site (search "FTC Amazon refunds"). Real payments never ask you to pay a fee or give a password.

Has anyone gotten the extra payment yet? How much was yours?

I’m not understanding why my packages that are delivered by Amazon are constantly delivered out in the elements. I have a lean-to for packages that is closer than my front door. It’s labeled for packages. Every driver refuses to put packages under the lean-to. They will literally walk to my front door, put the package down in the pouring rain, snap a picture, and leave. Why is this?

No matter what adress or locker I choose it always says this. Any workarounds besides changing brand?

Why do I have to rent or buy every video when I already pay for Prime? I was under the impression that Prime members get free videos?

What am I missing?

Thank you!

I used to do all my Amazon returns at my local Kohls, and I would almost always get my refund within a few hours. The last two returns I’ve done, Kohls hasn’t been an option as a return location so I did UPS instead, and it’s taken up to/over a week to get my refund. I’ve ordered a replacement item, and despite the fact that it’s supposed to be delivered today, it’s currently 1pm and it hasn’t even shipped yet (so almost certainly will be delayed/lost).

Has anyone else had similar issues recently? Has something happened internally at Amazon that I missed? I’m in the Chicago suburbs if that’s helpful context.

Edit: quick scroll through the sub, I see this is definitely a common issue right now

😆

Earlier today my wife ordered a bunch of groceries through Prime Grocery. Around 7:30 pm we get a delivery notice. Checked the porch but nothing there. Check the order online and they have a nice picture of a house that is clearly not ours. It's also no house in our neighborhood.

Contact support and their helpful advice is "oh, sometimes we deliver to the wrong house. Drive around the neighborhood and see if you can find the house we delivered it to". Again, it's definitely NOT a house in our neighborhood. Their next piece of advice was "just wait a while. Maybe the people will see it on their porch and deliver it to your house tonight or sometime tomorrow".

It's groceries. It's not a pair of shoes or paper towels. It's milk, eggs, bananas, etc. Your solution to my misdelivered groceries is to have them sit on someone's porch overnight and hope they deliver my now-warm milk and eggs sometime tomorrow?

This doesn't make sense. Both my wife and i share prime and this is affecting both of us. We'll be looking at an item and it will say free delivery tomorrow, but when we go to check out it will now show a later date for free shipping and a fee for the date it said was free on the listing. Is this just us or are others seeing this too?

two days ago i created an amazon prime account with my mobile number, and it keeps telling me to check my email and follow the steps after they have verified my identity

I NEVER LINKED AN EMAIL TO MY ACCOUNT

and i even payed for the subscription

what can i even do?

Bought an m2 iPad air for my brother and the order is currently out for delivery via FedEx. I get an email notification that says my order was refunded, reason: customer return. I haven't even touched the Amazon app since I purchased the ipad and my brother hasn't either. I thought the email was a scam so I checked the app and I see there is a refund. Not sure what to do, I still haven't gotten the iPad so I'll update later today.

Update: Got my order delivered by FedEx. Unusually small package. It was some cheap Bluetooth earbuds with an apology letter from the seller saying the item was out of stock. :(

Can someone please explain how a package can be marked delivered at a certain time and " left near the front door or porch" but it has not been delivered. This is happening more and more in my area. I have outdoor security cameras with motion detection alerts and nobody has even been on my property.

There are no photos of the package being delivered uploaded by the delivery person either. Not a porch pirate, just false information being entered.

Ordered on the 9th supposed to be delivered on the 11th and then delayed until the 14th and here we are on the 16th telling me it's undeliverable. Two cables and speaker stands. Make it make sense.

For the fourth time now, the item has gone out for delivery then says “arriving late” suddenly the tracking details disappear and I’m then greeted with this message. The next day or two it will show up as prepping for delivery then out for delivery and then back to this message again. Talked to customer service and they said, there is nothing they can do till the item is delivered. What a joke.

Is anyone else besides me finding it extremely frustrating searching on Amazon for example a “blue shirt”, and every single color shirt comes up, instead of all blue shirts?! I am having the hardest time lately trying to find items that used to be extremely easy to find, it used to be so easy.

My package got delivered to the wrong address, I was issued a replacement package and IT ALSO GOT DELIVERED TO A RANDOM ADDRESS. Upon chatting with customer service this was the conversation that I had. I needed this package for work tomorrow and I ordered the first package way in advance. Genuinely so irritated they wouldn’t even answer my questions.

Before you ask I have checked and rechecked my delivery address a hundred times my delivery address is correct and I have received packages from amazon here before.

EDIT: this happened after the representative told me there was a team who was investigating it and would “ensure it wouldn’t happen again”. This is after I asked how they can ensure that lol

So when I try to sign in to my amazon account it says temporarily locked and I have contacted support multiple times but each time they say they will email me back but they never do.

I'm absolutely blown away. I ordered a product that had a guaranteed overnight shipping which was less than 8 hours. I needed it in a crunch so I placed the order. That was 2 weeks ago. It still has not shipped. I have attempted to cancel it 5x and it's denied each time saying it's in process and cannot be cancelled. If I go to the product again, it STILL shows overnight shipping if I order it again.

I've tried going to customer support, and there's no option to talk to someone about it. WTF!

I paid for shipping for items to be delivery today. I no longer have prime as I feel it’s not worth it. Items were not delivered today. Doesn’t say when they will be delivered, nor does it say that items are in transit or running late. What can I do to get my money back on shipping, or is it just a lost cause?

Noticed that when watching TV on prime I get commercials advertising things I recently looked at. Even if only for a few minutes it will pick it up and play an ad on it.

Is there anyway to stop this? It's annoying.

Delivery delayed a day because Amazon was “unable to access” their own outdoor locker outside a 7 Eleven.

Already cancelled Prime last week (still active another week) because I’m getting 7-day “Amazon Day” shipping at my new house where I can only get packages lumped together and delivered on one day a week. So if I order something today it will come in 7 days, but if I order something else 5 days from now it will come in that same box, so clearly they CAN deliver in two days.

I can get next day shipping to this Amazon locker but it’s ALWAYS full so I waited a day checking frequently until it finally let me order to the locker but I’m guessing it was still full.

Was ordering a laser level as I was hoping to do some work around my new house tonight and tomorrow.

I'm really surprised like wtf? is it safe to keep it? I blocked my debit card so I don't get charged more than what I paid for.
Did it happen with someone else?

Edit: it was ordered from Amazon.de

Edit 2: I reported the debit card as lost so it gets permanently suspended and I won’t get charged by Amazon.

Edit 3: I couldn’t sleep before I open the box to be sure it’s working and yes I was able to activate it successfully.

Does anyone know how to get rid of this? There's an awful, continuous audio narration whenever I try to watch a movie. I have checked the audio settings both on PS5 and playing it on my phone. There is no option to turn it off anywhere.

This is becoming the rule, rather than the exception.

Do you think they are delaying and grouping deliveries in communities to reduce fuel costs?

I ordered our display cabinet a month ago which was delivered with some parts missing and the display glass of the cabinet was stretched heavily. I requested to do a return and I was told that either I have to contact ceva logistic to return this 35 kg heavy display cabinet or I have to find some delivery service that charges less than $100 to ship this back to them. obviously there is no delivery service that told me that it's going to charge exact or less than $100 for this much heavy equipment so I went with the auction to return it with the company Amazon was asking me to do.

it took me 2 weeks to get in touch with this company so they can have my address and pick up location just to find out that they have no appointments available. mind you that all of this with that company was through email and it said that now I have to call them on their customer service for scheduling a pickup. it took me 3 days of waiting in line for 2 hours on phone and still I didn't get to anyone to even talk to with this logistic company. so I contacted Amazon back and told them that I don't have 2 hours every day to waste just to be on the phone so I need them to help me with scheduling a pickup.

the infuriating thing happened here is that I was escalated to this supervisor who just read a generic communication script over and over and told me that basically go fuck yourself and suffer because we are not going to give you anything more than $100 for the return of an equipment that costs $700 and if our pick up carrier doesn't give a fuck to contact you then we don't care just keep calling them everyday.

and that bitch hung up on me without even saying anything or apologizing. like WTF