r/XboxSupport • • 22h ago

Accesories Supposedly “New”. Should I return this controller?

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3 Upvotes

I bought this from a third party seller through Walmart app and it advertised as new. But seems like it’s been opened before as it doesn’t have the official Microsoft seal and just added generic seal.


r/XboxSupport • • 22h ago

Xbox Series X Account restriction unable to remove an account to use downloadable content

0 Upvotes

I am unable to add an account to the family members like it tells me to do so, when I click on an account which I have no access to the email and no longer know the password for the account it tells me that I am unable to edit the settings of the account to which I need to be able to download any context, for reference I am 26 and have had the account since 12 years old. How would I even change the account to an adult account if it’s set as a kids one?


r/XboxSupport • • 12h ago

Xbox App Guys help me out i have a doubt. So i just got the permission for the ad supported cloud gaming. I played few games on my lap. But when i looked it up on my smart tv the ad option is not there, it says I need a pass. So is the ad feature available in tvs too or no?

1 Upvotes

Just curious


r/XboxSupport • • 2h ago

Account/Billing Didn't get money after refunding game despite it getting removed from my library

1 Upvotes

I refunded a game 2.5 months ago and still didn't get any money at all, and I don't have the the game in my library


r/XboxSupport • • 17h ago

solved! Xbox Series X - Console Turns on But No Signal

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9 Upvotes

Xbox Series X turns on and runs fine, except I’m getting no signal on the monitor. Tested with different HDMI cords that all work properly. Best pictures I could get of the port sorry. Does the port look broken?


r/XboxSupport • • 3h ago

Xbox One S Xbox One S remote play low resolution and stretched aspect ratio

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2 Upvotes

Whenever I try using remote play on my android phone, the resolution is locked to 640 × 480 and I can't select any other option. The aspect ratio is stretched, and instead of having black bars at the sides of my screen, there's a black border around the entire screen, even in fullscreen mode. Games play fine, but they look terrible and it's hard to see what I'm doing. Most text is illegible, unless it's big enough. I don't mind having the black bars at the sides; as long as I can play in fullscreen mode, without any stretching issues and with a resolution of at least 720p, I'll be happy.


r/XboxSupport • • 20h ago

Account/Billing I need help what do i do ig I bought a minecraft account from eldorado and now I realize that its linked with a microsoft family and I can do nothing about it?

0 Upvotes

I need help what do I do now?


r/XboxSupport • • 23h ago

Xbox One X Series X just died. Is it worth the money to fix and what could it be?

11 Upvotes

Came home and put the controller on its dock to charge. When I noticed it didn’t do the usual vibrate and light flashing thing I tried to power the console on but to my surprise there was nothing. Unplugged and left for a few minutes and tested the power lead and it shows 247vac (UK). Plugged back in but still nothing 😭 I’m assuming its a psu or something along them lines.

My real questions are, is it worth spending £270 ish on getting it repaired by Microsoft? Should I full send it and try repairing myself or is its generation end of life and not worth any of this?

I have a steam deck so not the end of the world and to be honest it’s kind of taken over the Series X. It’s just I see their value is even higher than the £400 ish I paid in 2021 and it’s kinda nice to play over a handheld every so often.


r/XboxSupport • • 19h ago

Xbox One S Xbox one s crash without reason Help me guys

2 Upvotes

My xbox ones crashing without reason i reset it and power cycle and try portable hard drive stil same it crash me to dashboard and i can resume when i put button resuume it completely close in all games crash depends on some game take 45 minutes some of them even not running


r/XboxSupport • • 19h ago

Xbox Series X UPNP not successful /intermittent any help would be appreciated

1 Upvotes

Hi All,

I’m losing the will here, Xbox series X - I don’t GET why this just started happening 2 weeks ago it’s so intermittent and infuriating I can’t play games without being worried about disconnecting it was fineeeee for ages. I’ve had a series x basically since launch never in my life experienced this on console

ISP is Sky broadband, never had this issue when we put it in like 4-5 months ago just started happening recently idk what has happened.

I’ve seen loads of people have had this before and recently too

So far

- assigned reserved IP for Xbox on the router ipv4 from Xbox 
- multiple shut downs and restarts
- made sure UPNP is on for my router
- checked logs on my router and can see it assigning the 3074 and sometimes 50639 ports to my IP and then it’s ok but then it just starts happening again randomly even after successful online games
-cleared alternate MAC address multiple times
- checked auto port is on
- checked ip is auto
- rebooted router multiple times
- rebooted magic LAN denvo
- tried wireless
- checked which power option it is on and not the sleep one
- turned router off and Xbox and then booted back up router then Xbox

The only thing I haven’t done is port forwarding which I could do on my router, is this the most crucial one I need to look to do? I don’t get why I need to do this one tho. It was fine for so long

Ran Nat type loads of times and get open  - mid fc27 and BAMMM disconnected and go and check and UPNP not successful and moderate NAT

Any help would be really appreciated I don’t get why this has started occurring. 


r/XboxSupport • • 19h ago

Xbox One S Xbox One S connects to wifi but not network

2 Upvotes

After having trouble updating regularly, I was able to perform an offline update. Now when I boot up the console it says “You need an internet connection for this” I then go to setting and connect to the wifi and then it says “its all good” but still doesn’t seem to connect me to the xbox network. One thing that worked for a little bit was clearing the MAC address. It restarted and everything was fine, until I went to my games and apps library and again it’s telling me to connect to the xbox network. Now it’s just flat out refusing to connect to wifi and saying “Can’t get an IP address” Could this last update have been an “Order 66” type plan to brick all old hardware forcing us to upgrade?


r/XboxSupport • • 21h ago

Account/Billing Can someone hell me change my username ?

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3 Upvotes

To my understanding, the “SHAQUILLE#7675” is my gamertag and the “BotShotLV” is my username.
Is it possible to change my username “BotShotLV”? I can not seem to find a place to change it, only a gamertag change


r/XboxSupport • • 21h ago

Accesories Laptop not detecting controller inputs even after wired connection

2 Upvotes

My xbox series X/S controller doesn't seem to have working ABXY, RB/LB, dpad and centre buttons. These were all working perfectly fine yesterday. So far I have tried cleaning it thoroughly, using both wired and wireless connection (changed the batteries prior), disabling and re-enabling the drivers, disconnecting & reconnecting the controller from the laptop, updating the controller through the Xbox accessories app and even repeated this using another controller, but the same issue occurs in that one. This cable definitely supports data transfer since I've used it to play before with zero issues. Also when connecting, it's being detected as an xbox one controller rather than series X/S. Is there anything I haven't considered that could be the source of the problem?


r/XboxSupport • • 21h ago

Xbox Series S Why does my monitor screen turn off and back on every couple seconds? i'm on xbox series s

2 Upvotes

r/XboxSupport • • 1h ago

Xbox Series S Disney plus app wont update or anything else

• Upvotes

Has anyone else's Disney plus app been stuck in an update i can't cancel the update or pause it or even uninstall the app im on a series s if that helps its been like this for a week now tried everything I could think of as a work around tia


r/XboxSupport • • 23h ago

Xbox One S My Xbox will NOT update and I don’t know what to do.

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2 Upvotes

Every time I try to start up my Xbox and update it I get this message, what is the problem??


r/XboxSupport • • 2h ago

Xbox Series S My xbox series s wont let me log in even though I am putting the correct password

2 Upvotes

It is 100% the correct Microsoft account and password. I closed the console 3 hours ago and now I cant log in. Am I hacked?


r/XboxSupport • • 5h ago

Xbox One S Xbox One S doesn’t connect to WiFi anymore

3 Upvotes

My WiFi works for every other device in my home except for my Xbox One S. If it connects it takes about an hour to do so and causes me to restart the router, but it will be disconnected if the Xbox ever powers down.

I currently use an Xfinity Gateway with 5GHz WiFi. I used to use the old Xfinity X86-T (as that’s the only one that worked with my Xbox 360) also with 5GHz WiFi and that worked flawlessly. Unfortunately I moved and have to use the new Gateway. I’m unsure if any of that is important but wanted to give all the info I could.

Anyway I could better the WiFi with my Xbox? This is getting outrageous and I have roommates so I can’t just be unplugging the router all the time I want to game. Any advice is very much appreciated

I will also say my room is the farthest from the router, possibly an extender would work? Any recommendations for those would be great as well if that would work.


r/XboxSupport • • 7h ago

Xbox Series X Dealing with input lag after switching to a 4K TV

2 Upvotes

I recently got a 4K TV (Samsung M72H, 43") for the purposes of enjoying some recent blockbuster titles like 007 First Light and the upcoming GTA VI. I set up Input Signal Plus in the TV, Game Mode for reduced latency, and I am playing 007 in Performance mode, but I am noticing a bit of input lag that makes the experience uncomfortable.

So far I haven't tried replacing my HDMI cable for a "better" one, today I will be testing other games and browsing the settings in the console to see if there is anything I missed, but I am posting here in case anyone has advice or a similar experience.

Is it the game specifically, or am I missing some setup before I can comfortably play at 4K? I used to play at 1080p before.


r/XboxSupport • • 8h ago

Accesories Стук в консоли Xbox Series X (цифровая версия)

0 Upvotes

Всем привет. У меня вопрос к владельцам Series X и Series x digital(у меня модель Digital/x). Я заметил, что если взять в руки консоль вертикально и слегка покачать её из стороны в сторону, слышен какой-то звук — что-то вроде постукивания. Это только у меня так, или это распространённое явление для таких консолей? Читал, что причиной могут быть плохо закрученные винты или отломившийся кусочек пластикового корпуса. Консоли всего пара месяцев.


r/XboxSupport • • 16h ago

Account/Billing Signed out of microsoft account and don't have phone number or authenticator code

2 Upvotes

I hope someone can help, but I got signed out of my Microsoft account (Xbox) and I can't sign in because I have a new phone number and my authenticator app isn't valid; hopefully, someone can assist me as I have been trying for days now to sign in P.S. i can't talk to a human just the AI assistant and its not helpful


r/XboxSupport • • 16h ago

Xbox Series S Issues with sign in on Xbox series X console

3 Upvotes

When I try to sign into my profile it doesn’t work. I can put my email and password in and it acts like it’s logging me in. Then it closes the sign in like it worked but I am still not signed in. Anyone have a fix for this? I can’t access hardly anything because I am not signed in.


r/XboxSupport • • 19h ago

Xbox Series X Not able to download games, stuck when trying to installC COD/BF6

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3 Upvotes

Its been 2 days since I’m trying to download CoD and BF6 but whenever l do, first they take infinite time to load the “chose what to install” menu and if by luck i get past it the download stays at 0% or barely getting any speed even though I have functional and good internet connection.

I have done and tried the following fixes, still nothing -
• full power cycle (unplugged everything, etc)
• reset while keeping my apps and games
• hard reset

Console is up-to-date, I’m able to play the both games on cloud.

I’m able to download other games (I think! As a test after hard reset FH6 is installing just fine)

But as soon as I try to install CoD/BF6, it feels the system gives up, it takes a long while to pause or cancel the download.

I was really looking forward to enjoying my weekend but this blows!

Some additional info if it helps - this all started once XBox shut off (due to an unexpected power-cut) while BF6 had just started installing and CoD update was in the queue.