My on time rate dropped to 89% for the first time yesterday. I used to be able to keep it above 98% without a problem, but it’s been slowly going down over the past couple of months. It’s like the app now thinks we never run into heavy traffic or have to stop at traffic lights and that there’s always parking right in front of the restaurants door. I’ve started declining orders going to apartments more because they’re an almost guaranteed late hit. I know 89% is still good, but it’s so difficult to improve now.

What should I do next, ordered a pizza like I used to and the APP said “delivered”, I opened the door, it was not there, the guy had a photo of it delivered, except it was not my door, completely different decor and everything. So I contacted support, the agent asked me to send in a photo of my front door and I did, she compared and confirmed it was not delivered to me, told me i would be expecting a refund from the specialized team within 24 hours, few hours later the specialized team emailed me that “We can confirm that this order isn’t eligible for a refund or price adjustment.” WTF? I typed back to ask him to review the history and photos, still denied my refund, wth is happening with Uber? I mean I think the delivery guy simply delivered to the wrong address as opposed to a fraud but still why am I not getting my money back why is it so difficult

Hi all wondering if anyone could help. I have around 150 in my uber money which i wanna use to order some alcohol. Everything i go to orser it doesn't allow me to even click the toggle to choose uber money as the payment. Anyone know how to fix.

Thanks

Our little barn cat jumped in his car and he drove off with her. We finally got his phone number from Uber (after 4 hours of transfers to a "Special Circumstances Representative" and dropped calls. We started texting him- assuring him we do not blame him, we just want to know where to go look for her. Ater 12 hours, I got a reply from him- "No." he said. So I asked what he meant. He said he didn't speak English and I had to text him in French. (One wonders how he's picking up orders and delivering them if he can't speak English and can't use google translate.) So I did. Finally he said he heard a noise in his car, drove 80 meters down the road, rolled his window down- and I guess she jumped out- in front of our neighbor's house.

So, anyone here have ideas of how we can force Uber or this driver to cooperate?

BTW- it's all on security camera. We know what happened.

Whoever vibe coded the ai bot that helps with orders and the current app itself is stupid and should not have access to the internet

I went to check promos in Uber Eats and I saw 100% off $200 catering or more with a max promo of $300. I didn’t think it would work. It did. This has to be a glitch right?

I ordered and food should be delivered in 30 mins. 🙏

I never text customers but if the order is taking a long time it’s obvious I’m there waiting. Do you want a “sorry for the delay they are still making the order” message or does that seem like I want more tip money? Do you want an update or to be left alone?

I don’t want to message customers but feels like a damned if I do damned if I don’t lol

So what do you prefer?

Apparently uber is having a tech issue and they’re literally just saying contact us back bye lmao so like I’m going home with orders on my account? I find it insane that this is an appropriate response from a business. They didn’t even bother to tell the customers, which i asked them about. Like what even happens in this situation?

Ordered food to my hotel room. This was the picture

I was pretty sure this has been happening, and the order I just got confirmed it. I got a double order from the same place. I go there in the first order is ready. The second order wasn’t supposed to start being made for another three minutes after I arrived. So I would’ve had to wait 15 to 20 minutes to get the damn order. The employee showed me the tablet. Why the hell is Uber doing this? What genus thought that this was a good idea to make drivers just wait around forever? It’s like they’re just intentionally screwing with drivers for some reason.

I have long run stuff on what I know I'm going to be paid and I'm generally not worried about tips if the gig is paying me enough to do it, but I'm still curious.

I had a 3 Mile $17 offer.. after I delivered it I noticed that the gig paid me 16 of it.. the deadbeat i delivered to of course lived on a fourth floor with no elevator, but will the gig company pass on that cost to the customer or do they eat it?b the customer left a dollar tip

Anyone else completely fed up with how terrible Uber’s (especially Uber Eats) customer service has been? Give me your horror stories!!

Currently can’t drive because of my health, can we please get uber drivers to deliver things that are glanced over at least? I saw the mold through the packaging. I also ordered 4 of these and one was missing, the other was moldy :( I hate wasting food, and as an ex vegetarian this was devastating.

Yes I have called and let the grocery store know.

$12/each for a bogo deal but if you scroll down you see they sell them actually for $7/each. This should be illegal

The reason why I’m paying more than I would in person was so that it would get here faster. Every time that I get walkers, it pisses me off.

They are offering me $5 in app credits which they're explicitly not allowed to do. Does anyone know how to follow up on this. Do I contact the attorney general?

Context: Driver dropped my order to a random door and I could not find it. Called customer service right away and was promised a full refund. Yet still got a revised receipt with tip charged. HELL NO!

I saw a post before and people were getting the same prewritten responses so I was being harsh here. You need to continue and get it right!

This is exactly how a business fall! Rewarding people that’s not being responsible, also with customer service being a reciting bot and make it worse. Thanks to the second agent for the quick action tho.

The first guy was just choosing to be a dick I guess? Wth? Also yes I opened a second help request and forgot. I also gave very clear instructions and building numbers to the driver.

Have you guys ever accepted the opportunities they provide, so people tip and do you actually get more than the base pay? I’ve never tried

So I went to McDonald's in person last week and ordered some today. How is it legal for Uber eats to charge more for the same item and on top the delivery fee?

For example ordering a choco sundae on Uber eats is €4.05 which is already outrageous for an ice cream, in the McDonald's it's like 3,50 so how can Uber justify that? And this is with everything a cheeseburger on Uber is 6.50

At McDonald's it's 5,5

yo Genuinely what . eligible*** btw

Hi everyone so I mostly use uber for rides but yesterday I used uber eat to get food and I noticed it didn't charge my card then I see I had money in my wallet and I was like where da freak did that come from. I looked at my history and noticed uber eat been just sending me money and it keeps expiring. Not complaining just wanting to know if I should keep using it or one day would they ask me for their money back 😭😭. Also I didn't sign up for uber one but I now started get uber one credit from it. Is that normal.

1. I have never felt so disrespected as a customer in my entire life…

By: u/yaedonnn


Karma: 203 | Comments: 269 | Flair: USA

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2. Poop

By: u/dwellinginthedesert


Karma: 179 | Comments: 164 | Flair: USA

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3. UberEats driver ashed his cigarette on my pizza box. Pizza box and drink reek of smoke..

By: u/english-lab


Karma: 160 | Comments: 152

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4. How is Uber still in business?

By: u/Frostbite_Secure


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5. Alcohol Order Driver Scanned My ID Told Me I Was All Set Then Support Called Me?

By: u/Marc978


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TL;DR: Driver never delivered my food. Support agent (AY/H) admits there is no delivery photo to prove it was dropped off, but still denies my refund, claims the driver "made it to the location," and then abruptly ends the chat. Looking for advice on how to get my money back.

The Story:
I ordered food tonight, and it never showed up. Like many of you, I had to fight through the AI bot just to get a "live agent." What followed was one of the most frustrating, gaslighting customer service experiences I've had with this app.

Here are the highlights from the chat (screenshots attached):

The "Scam":
Notice the exact contradiction here. The agent claims the driver made it to the drop-off location, but when asked for a photo, the agent admits there is no delivery photo.
So, they have zero proof it was delivered, I have no food, but they are keeping my money. They use the lack of driver proof as an excuse not to investigate, and just close the chat so they don't have to deal with it.

I told them I am disputing the charge with my bank and letting the restaurant know their drivers are stealing orders.

Has anyone else experienced this exact script lately? It feels like a new automated way to steal money from customers. If you've dealt with this, did a chargeback actually work, or did Uber ban your account? Any other tips?

Now drivers are lying about delivering ??

I run a small café, and I want to explain something that’s easy to miss when comparing delivery prices with in-store prices.
Adding 30% to your price does NOT cover a 30% commission.
Using a simple example where the platform takes 30%:
● In-store price: $10
● Add 30%: customer pays $13
● Platform takes 30% of $13: $3.90
● Restaurant receives: $9.10
You’ve increased the customer’s price by $3, but you’re still receiving less than the original $10.
To receive $10 after that deduction, you have to charge $14.29 — a 42.9% increase.
The formula is: $10 ÷ 0.70 = $14.29.
And that $10 coming back isn’t profit. Ingredients, wages, rent, electricity and packaging still need to be covered. Any restaurant-funded promotions or advertising costs also need to be accounted for.
Actual fees depend on the restaurant’s agreement. This example isolates a 30% commission so the maths is clear.
As an owner, it puts you in a difficult position: increase prices and risk losing customers, or absorb the difference and reduce your margin.
I understand the platform provides a service and needs to make money. But when customers see higher menu prices, I wish the reason behind them was more widely understood.
Customers: did you know this? And other restaurant owners: how are you making the numbers work?