Currently can’t drive because of my health, can we please get uber drivers to deliver things that are glanced over at least? I saw the mold through the packaging. I also ordered 4 of these and one was missing, the other was moldy :( I hate wasting food, and as an ex vegetarian this was devastating.

Yes I have called and let the grocery store know.

Apparently uber is having a tech issue and they’re literally just saying contact us back bye lmao so like I’m going home with orders on my account? I find it insane that this is an appropriate response from a business. They didn’t even bother to tell the customers, which i asked them about. Like what even happens in this situation?

Whoever vibe coded the ai bot that helps with orders and the current app itself is stupid and should not have access to the internet

I have long run stuff on what I know I'm going to be paid and I'm generally not worried about tips if the gig is paying me enough to do it, but I'm still curious.

I had a 3 Mile $17 offer.. after I delivered it I noticed that the gig paid me 16 of it.. the deadbeat i delivered to of course lived on a fourth floor with no elevator, but will the gig company pass on that cost to the customer or do they eat it?b the customer left a dollar tip

Anyone else completely fed up with how terrible Uber’s (especially Uber Eats) customer service has been? Give me your horror stories!!

yo Genuinely what . eligible*** btw

I never text customers but if the order is taking a long time it’s obvious I’m there waiting. Do you want a “sorry for the delay they are still making the order” message or does that seem like I want more tip money? Do you want an update or to be left alone?

I don’t want to message customers but feels like a damned if I do damned if I don’t lol

So what do you prefer?

So I went to McDonald's in person last week and ordered some today. How is it legal for Uber eats to charge more for the same item and on top the delivery fee?

For example ordering a choco sundae on Uber eats is €4.05 which is already outrageous for an ice cream, in the McDonald's it's like 3,50 so how can Uber justify that? And this is with everything a cheeseburger on Uber is 6.50

At McDonald's it's 5,5

I was pretty sure this has been happening, and the order I just got confirmed it. I got a double order from the same place. I go there in the first order is ready. The second order wasn’t supposed to start being made for another three minutes after I arrived. So I would’ve had to wait 15 to 20 minutes to get the damn order. The employee showed me the tablet. Why the hell is Uber doing this? What genus thought that this was a good idea to make drivers just wait around forever? It’s like they’re just intentionally screwing with drivers for some reason.

The reason why I’m paying more than I would in person was so that it would get here faster. Every time that I get walkers, it pisses me off.

ANSWER: An incredibly generous UberEats 60% Promo!!

They are offering me $5 in app credits which they're explicitly not allowed to do. Does anyone know how to follow up on this. Do I contact the attorney general?

Have you guys ever accepted the opportunities they provide, so people tip and do you actually get more than the base pay? I’ve never tried

Our little barn cat jumped in his car and he drove off with her. We finally got his phone number from Uber (after 4 hours of transfers to a "Special Circumstances Representative" and dropped calls. We started texting him- assuring him we do not blame him, we just want to know where to go look for her. Ater 12 hours, I got a reply from him- "No." he said. So I asked what he meant. He said he didn't speak English and I had to text him in French. (One wonders how he's picking up orders and delivering them if he can't speak English and can't use google translate.) So I did. Finally he said he heard a noise in his car, drove 80 meters down the road, rolled his window down- and I guess she jumped out- in front of our neighbor's house.

So, anyone here have ideas of how we can force Uber or this driver to cooperate?

BTW- it's all on security camera. We know what happened.

The image speaks for itself. But there was a time where your order would be incorrect, or an item would be missing or it would be delivered to the wrong spot and Uber would just refund you instantly. Unless you tried doing that too much. At the very least you were able to remove the tip. Now? This is ridiculous. I talked to three different Uber live agents and they all said the same thing. "It shows that it was delivered to the right location so there's nothing we can do. We'll put you in touch with someone else and they will get back to you in 6-12 hours." Yeah, no.

Even if I did manage to get my food I still wouldn't be ordering from Uber again. Any courier can literally drop the food, take a picture, then steal the food and Uber won't do a damn thing about it. You can't even take away their tip. All you can do is give them a thumbs down. I mean literally ZERO customer support help in ANY way. Never again.

Can anyone give a logical explanation for why Uber thinks this will be good for them? Other than "people abused the system." Because that's BS. People get free sh*t from chickfila for messed up orders daily and they haven't changed anything about how they do business.

Hi everyone so I mostly use uber for rides but yesterday I used uber eat to get food and I noticed it didn't charge my card then I see I had money in my wallet and I was like where da freak did that come from. I looked at my history and noticed uber eat been just sending me money and it keeps expiring. Not complaining just wanting to know if I should keep using it or one day would they ask me for their money back 😭😭. Also I didn't sign up for uber one but I now started get uber one credit from it. Is that normal.

Ordered food to my hotel room. This was the picture

1. I have never felt so disrespected as a customer in my entire life…

By: u/yaedonnn


Karma: 203 | Comments: 269 | Flair: USA

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2. Poop

By: u/dwellinginthedesert


Karma: 179 | Comments: 164 | Flair: USA

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3. UberEats driver ashed his cigarette on my pizza box. Pizza box and drink reek of smoke..

By: u/english-lab


Karma: 160 | Comments: 152

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4. How is Uber still in business?

By: u/Frostbite_Secure


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5. Alcohol Order Driver Scanned My ID Told Me I Was All Set Then Support Called Me?

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Context: Driver dropped my order to a random door and I could not find it. Called customer service right away and was promised a full refund. Yet still got a revised receipt with tip charged. HELL NO!

I saw a post before and people were getting the same prewritten responses so I was being harsh here. You need to continue and get it right!

This is exactly how a business fall! Rewarding people that’s not being responsible, also with customer service being a reciting bot and make it worse. Thanks to the second agent for the quick action tho.

I run a small café, and I want to explain something that’s easy to miss when comparing delivery prices with in-store prices.
Adding 30% to your price does NOT cover a 30% commission.
Using a simple example where the platform takes 30%:
● In-store price: $10
● Add 30%: customer pays $13
● Platform takes 30% of $13: $3.90
● Restaurant receives: $9.10
You’ve increased the customer’s price by $3, but you’re still receiving less than the original $10.
To receive $10 after that deduction, you have to charge $14.29 — a 42.9% increase.
The formula is: $10 ÷ 0.70 = $14.29.
And that $10 coming back isn’t profit. Ingredients, wages, rent, electricity and packaging still need to be covered. Any restaurant-funded promotions or advertising costs also need to be accounted for.
Actual fees depend on the restaurant’s agreement. This example isolates a 30% commission so the maths is clear.
As an owner, it puts you in a difficult position: increase prices and risk losing customers, or absorb the difference and reduce your margin.
I understand the platform provides a service and needs to make money. But when customers see higher menu prices, I wish the reason behind them was more widely understood.
Customers: did you know this? And other restaurant owners: how are you making the numbers work?

Did this customer take some of his tip back or does anyone know what this is? This order said another customer is picking up the other half because its a big order. Did he get the other half ? They're trying new ways to scam i

guess

I dont get it, im the restaurant pov.

Every single driver just puts their phone in my face (about 6 feet away with how our togo area is set up..) and cant even bother to try and say the name to me.

Ive stopped acknowledging the rude ones at this point, your working your own job im not gonna teach you how to talk to another human.

Had one say i havent helped them since they got there 20 minutes earlier, while her order was sitting in the window facing her (an actual window, the tickets with the names are on the bag and they cant grab them i have to hand them to them) and id been standing there the whole time. You dont get to demand anyones time its weird and rude, use your words

Seen the driver on the map hanging a few blocks from the store barely moving for over 45 minutes and then they cancel the delivery and it’s on finding another driver status. Looks like it was on purpose.

I went to check promos in Uber Eats and I saw 100% off $200 catering or more with a max promo of $300. I didn’t think it would work. It did. This has to be a glitch right?

I ordered and food should be delivered in 30 mins. 🙏

The first guy was just choosing to be a dick I guess? Wth? Also yes I opened a second help request and forgot. I also gave very clear instructions and building numbers to the driver.