If you want to cancel your subscription, make sure that the AUTO RENEWAL is TURNED OFF in your account. Mine automatically renewed and I informed them a day after the renewal, and I am stuck with the payment because they will not cancel or prorate my annual subscription. Just want to share this information for awareness. Turn off your auto renewal if you are thinking of not renewing so you don't get stuck like me.

Went back and forth this morning with customer support and they were unable to correct my issue with my dedicated IP. Seems like the only thing that works well with PIA is their billing department. Looking for a new VPN provider!