Dear HyperX team,

A product shall work with all its features right after a customers buys it.

Product: HyperX Cloud 3s

My setup:

• Dongle is always connected to PC (led always blinks when headset ia nota turned on).
• Headset is not always turned on - it's used as need.

I face the following issue:

• When I turn on the headset → sound is not switched directly to the headset, this might not be related to your SW !?
• Very often NGENUITY can't find the headset → I need to unplug-plug the dongle.
• In profile equalizer creator, when I want to edit a preset, within an interval of ~30s the headset repeatedly disconnects and connects (with sound confirmation). This only happens at this step.

• I get this Error message Windows when I shut down the PC: hxn-srv-communication-hub.exe - Application Error The application was unable to start correctly (0xc0000142). Click OK to close the application

• Mention: During use (no activity in NGENUITY) while the headset is recognized, does not disconnect.

I have had the headset since almost 4 months. In the past I was able to create multiple equalizers without disconnect issues.

I've already clean installed NGENUITY.

I chose you over Razer, but at this point it seems that your SW has some issues.

I hope I don't get an answer like SW X or Y (e.g. Razer Chroma) it's interfering NGENUITY since this it's not acceptable.

Maybe other users who face similar issues may find the solution in this thread (I hope do too).

Does HyperX have a proper support contact method (no AI agent, no Q&A page)?

this part of my headset is broken i have to adjust the 3.5 to work perfectly what should i do? The sound card in my country too expensive…
When i plug it with 3.5 in my motherboard the sound
Sound low it seems the card was boosting it
Ugreen sound card?
Apple headphones jack adapter?
Hyperx sound card?
New iems?

Hey.

Looking to finally move on from my headphone's integrated mic for streaming with a better mic. I've heard mixed reviews reading peoples' experiences ranging from "Both are shit." to "One is shit but the other is worse." to "This one is amazing but the other isn't."

Could I get a genuine review from someone with experience using one or both?

My main criteria is just simply eliminating background noise and overall audio quality for a good impression and experience for viewers. (My room isn't very soundproof but it doesn't echo here either.)

The reason I'm picking HyperX is because the 100~ bucks is my specific price range.

I don't mind if I need software to upgrade the quality, I just want the final results to be good and worth the money.

Thanks.

...does it exist at all? I cannot find it anywhere online.

Is it out of production?

Hey guys which one to buy if I am getting both of these for nearly same price. I am confused as I used to use blackshark v2x but it's wire broke and disappointed me so looking to get similar or better sounding gaming headphones.

Thinking of getting them mainly for PS5.. Any thoughts on them whoever owns them? I'm currently using an Arctis 7X gen 1.. How big is the jump coming from those?

Also, I've read that the power saving mode is aggressive on the Cloud 3 S? Like it turns off if there's no sound for 10 seconds? Can you disable that at all?

Hi HyperX

I own two HyperX Cloud Alpha Wireless headsets, but I have lost the USB wireless dongle for one of them.

Is it possible to purchase a replacement dongle or receive a replacement through your support team? If so, could you please tell me how to get one in Denmark?

Thank you for your help!