After my Cloud II died after many years, I went for a Cloud III, and now constantly have issues.

I constantly get a crackling sound while using it, no matter what application is being used.
Has anyone found a reliable solution for this issue? I looked across the internet, but none of those solutions worked out.

Another issue is that the Bluetooth dongle often disconnects for no reason and then is disconnected for 15 to 30 seconds.

I bought a solocast mic about a year ago and have tried to connect it a few times to no avail. The red mute light comes on, but the device is not recognized by my pc and I cant see it in sound settings even if I unhide any hidden or disabled devices? I can't find help for it online. I have both the new and the old ngenuity and it works on neither of those either. Please send help

Wondering if there is any way to keep my lighting profile on the keyboard without the app open? The app dumps a memory error or something everytime the PC is shutoff with it open, and besides, the lighting is only applied after the app is launched when the PC boots, so it's annoying.

He is giving me 9200 cpuz score on all cores enabled and when i set dynamic boost to 20w (maximum) then it gives exactly 10000 score. Is this a normal score or i’m missing out something?

I'm mainly looking for overall sound quality for all types of media, longevity, and comfortability

I don't plan to use the USB soundcard or the mic.

when i tried recording on my chromebook there was no problem but the moment i switched back to my pc it started happening again
help?

I'm making this post to bring a potential software issue to HyperX's attention, but I'm also hoping someone else has experienced the same problem and found a fix.

I've been having random audio cutouts with my HyperX Cloud III Wired whenever I have NGENUITY running. The issue happens across several games, including The Finals, Battlefield 6, and God of War Ragnarök. It can even occur when I alt-tab out of a game, although it seems to happen less often in those situations.

The audio will suddenly cut out for a few seconds before returning on its own. What's strange is that Windows still detects audio being played through the headset. The volume meter continues to move as usual, but there's absolutely no sound coming from the headphones (it lasts 3-5 seconds).

Since this happens across multiple games, I don't think it's tied to any particular title. The most telling part, however, is that the problem seems to disappear completely when I close NGENUITY.

What makes this especially frustrating

I actually need NGENUITY to adjust the headset's EQ because I find the default sound profile noticeably muffled. Without those adjustments, the audio doesn't sound the way I'd like it to. However, keeping the software running means dealing with random audio interruptions while gaming.

I've tested this across different games and noticed that the issue isn't limited to demanding titles. It can happen in The Finals, Battlefield 6, and God of War Ragnarök, and it occasionally occurs when switching between a game and another window.

I can't say for certain that NGENUITY itself is the root cause, but the fact that closing it appears to resolve the issue is a pretty strong indication that the software is involved somehow.

It's frustrating to have a headset that otherwise sounds great, only to have its audio randomly cut out because I need the companion software running to get the sound profile I prefer. Having to choose between properly tuned audio and a stable listening experience shouldn't be necessary.

Has anyone else using the Cloud III Wired encountered this? If you've managed to fix it without having to close NGENUITY, I'd love to hear what worked for you.

Oh im using another post and HyperX`s support as a template, soo, based on the questions asked in the other post:

I have EQ toggle on, because default audio sucks.

Spatial Sound is off.

Both windows microphone and headset are the same sample rate as the NGENUITY 8-CHANNEL SPATIAL AND NGENUITY MICROPHONE, that being 48k hz (studio) for all em.

App up to date and drivers up to date.

I have had my Kingston cloud 2 wireds for many years and honestly it’s the best “gaming” headset I’ve had sound wise, bass is good to me, I can hear footsteps from a mile away and often get accused of hacking In every game because I can literally track them thru walls with how good it sounds. I’ve tried upgrading many times to different razer, cloud flights, and a few different headsets ranging from 100-250$ . They all sound so different and the imaging and footsteps I feel cannot be heard as precisely and it makes it difficult to track them as I have previously with the cloud 2s. I was going to get the cloud 3s wireless but I fear I may encounter the same problem and end up returning them. I was looking at studio headphones and doing a ton of research but the amount of information and deciding what to pick is currently overwhelming. Anyone come from wired cloud 2s kingstons and found the 3s to be better or a similar headset that has similar imaging or sound?

The side pieces are starting to chip away little chunks at a time. The other side is also broken and the 2 others are cracked but not broken. Is there a way to replace this part?

El dia de ayer, 23 de octubre, Perdi el microfono de mis Headset HyperX Cloud Flight 2, el problema es que dije, bueno, tendre que buscar donde comprar el repuesto, y resulta que no encuentro donde comprar el repuesto de los audifonos, me he puesto a investigar pero no encuentro el medio para poder conseguir el microfono de repuesto.

Alguien tiene algun dato o informacion sobre donde conseguir el repuesto de estos headset?

Espero que se me hayan caido en la oficina que es donde los uso seguido el microfono, a ver si lo recupero :c
PD: Esto sucede en Chile.

Hi hello! I recently purchased the Cloud III S Wireless in the white and pink combo, and while I love the headset (the color combo has been my dream combo for YEARS lol), I'm not sure how to disable mic monitoring. Every time I turn on my headset, mic monitoring automatically turns on. I find it annoying to have to press the mic monitoring button every single time to turn it off and I'm wondering if anyone has run into this issue and how they solved it? the new NGENUITY software did not help at all, and I'm bummed that I need two different NGENUITY software's because I have the Gen 1 Pulsefire Haste wireless and Quadcast S and they don't show up on the new NGENUITY.

Does anyone know how to fix mic monitoring automatically turning back on even if I keep turning it off in the software and hitting the button to turn it off but no luck for me

Hello! Looking to get a new headset because my stinger core is getting pretty finicky now. I’m looking for another white wireless headset, and I like how the stinger core fit around my head. Some other headsets are too tight/etc and gave me headaches. Any recommendations?

Looking between the cloud flight 2 and the cloud 3 wireless, but I’ll take any recommendations! For me, the comfort/fit is one of the most important things for me, aside from sound quality. Mic quality doesn’t really matter to me.

It bothers me that the box is so different from the ones I've seen in several unboxing videos, even though the NGENUITY software recognizes them.

Any help would be appreciated!

Recently setup my Quadcast 2 S to replace my old Yeti of like 10 years, I downloaded NGENUITY and quickly realized it has so many issues that it's barely helpful.

Using it activated 3 types of fake (?) microphones and headsets on my PC in the settings, even when disabled they would overwrite my default settings when i had NGENUITY set to launch on startup, requiring me to fix my windows settings every single time to even get my headphones to work.

Now i've decided to not have it start with startup, and now my Mic is in a constant RGB spinning state that i don't really care for, despite turning it off in the settings. Is there anyway to keep the RGB permanently turned off?

this part of my headset is broken i have to adjust the 3.5 to work perfectly what should i do? The sound card in my country too expensive…
When i plug it with 3.5 in my motherboard the sound
Sound low it seems the card was boosting it
Ugreen sound card?
Apple headphones jack adapter?
Hyperx sound card?
New iems?

...does it exist at all? I cannot find it anywhere online.

Is it out of production?

Hey guys which one to buy if I am getting both of these for nearly same price. I am confused as I used to use blackshark v2x but it's wire broke and disappointed me so looking to get similar or better sounding gaming headphones.

Thinking of getting them mainly for PS5.. Any thoughts on them whoever owns them? I'm currently using an Arctis 7X gen 1.. How big is the jump coming from those?

Also, I've read that the power saving mode is aggressive on the Cloud 3 S? Like it turns off if there's no sound for 10 seconds? Can you disable that at all?

Hi HyperX

I own two HyperX Cloud Alpha Wireless headsets, but I have lost the USB wireless dongle for one of them.

Is it possible to purchase a replacement dongle or receive a replacement through your support team? If so, could you please tell me how to get one in Denmark?

Thank you for your help!

Hey.

Looking to finally move on from my headphone's integrated mic for streaming with a better mic. I've heard mixed reviews reading peoples' experiences ranging from "Both are shit." to "One is shit but the other is worse." to "This one is amazing but the other isn't."

Could I get a genuine review from someone with experience using one or both?

My main criteria is just simply eliminating background noise and overall audio quality for a good impression and experience for viewers. (My room isn't very soundproof but it doesn't echo here either.)

The reason I'm picking HyperX is because the 100~ bucks is my specific price range.

I don't mind if I need software to upgrade the quality, I just want the final results to be good and worth the money.

Thanks.

Dear HyperX team,

A product shall work with all its features right after a customers buys it.

Product: HyperX Cloud 3s

My setup:

• Dongle is always connected to PC (led always blinks when headset ia nota turned on).
• Headset is not always turned on - it's used as need.

I face the following issue:

• When I turn on the headset → sound is not switched directly to the headset, this might not be related to your SW !?
• Very often NGENUITY can't find the headset → I need to unplug-plug the dongle.
• In profile equalizer creator, when I want to edit a preset, within an interval of ~30s the headset repeatedly disconnects and connects (with sound confirmation). This only happens at this step.

• I get this Error message Windows when I shut down the PC: hxn-srv-communication-hub.exe - Application Error The application was unable to start correctly (0xc0000142). Click OK to close the application

• Mention: During use (no activity in NGENUITY) while the headset is recognized, does not disconnect.

I have had the headset since almost 4 months. In the past I was able to create multiple equalizers without disconnect issues.

I've already clean installed NGENUITY.

I chose you over Razer, but at this point it seems that your SW has some issues.

I hope I don't get an answer like SW X or Y (e.g. Razer Chroma) it's interfering NGENUITY since this it's not acceptable.

Maybe other users who face similar issues may find the solution in this thread (I hope do too).

Does HyperX have a proper support contact method (no AI agent, no Q&A page)?

Hi everyone / HyperX Support team,

I recently bought a Pulsefire Haste 2 Core Wireless, and unfortunately, the USB wireless dongle got bent and snapped off while plugged into my laptop.

I reached out to HyperX EU support via email (Location: Belgium). They informed me that physical damage isn't covered under standard warranty (which I understand), but they also mentioned that standalone dongles are not available for individual purchase on the store.

I really enjoy using this mouse and prefer using the low-latency 2.4GHz wireless connection over Bluetooth for daily use and gaming.

Is there any way to purchase a replacement receiver separately, or is there an official HP/HyperX spare part number I can order through an authorized parts seller in Europe? Any guidance or help from the community team would be greatly appreciated!

are they actually this bad or am i retarded? i have tried all settings and i tried HyperX_NGENUITY but it sounds so bad... im playing cs valorant and all the audio just sounds cheap

Tou com um pulsefire haste 2 wireless que da noite pro dia o mouse parou de funcionar o sensor, os botões, scroll, tudo funciona mas ele literalmente não mexe a seta, olhei atualização, olhei foruns na internet e muita gente relatou firmaware porém o suporte da u/hyperx é MUITO RUIM pqp pense num suporte ruim u/hyperxbrasil você paga caro num mouse pro atendente falar que os desenvolvedores então procurando uma nova atualização que pode demorar semanas a ser lançada. pqp.

Hey, on the website it is indicated that the eve 1800 has 3 emplacements for rgb preset, but on the NGENUITY app I can’t find where to download them on the keyboard.
So for my preset to be on the keyboard I have to launch the app.
I know that the app is still in development so did I missed something to have my preset automatically when I start my pc or the option is not already available ?
Thanks !