So many of us are running into the performance issue introduced after the September update. Looks like it's finally fixed! I've been checking it every few days, so this is welcome news. Any guesses to how long something like this would take to roll out? https://issuetracker.google.com/issues/571186734

Update on my issue with the Google Store Pixel 11 purchase and Pixel 9 exchange.

I was offered approximately ₹43,000 for my Pixel 9, including a ₹9,000 exchange bonus, when placing my Pixel 11 order through the Google Store. However, after my Pixel 11 was delivered, the Cashify exchange was cancelled without clear prior communication.

When I asked Google for an explanation, I was told that the exchange did not meet the terms and conditions, but no specific condition that I allegedly violated was provided as reason.

I contacted Google Support, and the matter was escalated under support. I was told I would receive an update within 24–48 hours, but the issue remains unresolved.

Since I haven't received a satisfactory explanation or resolution, I've now filed a formal grievance with the National Consumer Helpline (NCH), Government of India.

My requested resolution is straightforward:

- Honour the original exchange offer of approximately ₹43,000, including the ₹9,000 bonus.

- If completing the exchange is no longer possible, provide an appropriate monetary remedy.

- Provide reasonable compensation for the inconvenience, time and distress caused by this issue.

I'm keeping all the order details, exchange offer information, cancellation messages and support correspondence as evidence. I'll give Google an opportunity to resolve this, but if the grievance process doesn't lead to a satisfactory outcome, I'll consider escalating the matter to the appropriate Consumer Commission.

Has anyone here faced a similar Google Store/Cashify exchange cancellation? If you filed an NCH grievance or approached a Consumer Commission, how did it go, and what would you recommend as the next step?

I'll update this post when I receive a concrete response.

I lost my golden a few months ago and recently got another. They look similar. Is there a way to tell the engine categorize new pictures into a separate identity? It seems to continue to think it's the old dog. Thank you

I recently bought a Pixel 11 Pro from the official Google Store in India, with an exchange offer for my Pixel 10.

The new phone was delivered, but Google and its exchange partner Cashify have apparently forgotten about the exchange. I'm now worried I've been tricked into buying a new phone by Gogole, based on an offer that they have no intention of honouring.

Here's what's happened:

1. Google promised in writing that Cashify would contact me within 24 hours of delivery to initiate the exchange. Didn't happen.
2. Google Support now claims I must wait seven days, directly contradicting Google's own email and website. They blatantly lied over email and when I pointed this out, they went silent.
3. Cashify claims it cannot even find my exchange order, despite Google's website showing "Exchange initiated".
4. Google Support has been spectacularly useless. Multiple calls, emails, Twitter and LinkedIn escalations. They don't even bother to respond.

I've been buying Google phones since the Nexus days, and never imagined that a company with Google's resources and supposed technological prowess could be this spectacularly incompetent at something as basic as a phone exchange.

Google has already collected the full payment for the new device, and the exchange value was a major reason I bought it. They essentially scammed me into paying them full price for my phone.

I've written to Google's senior leadership, its grievance officer and Cashify's founders. So far, nothing.

Has anyone dealt with this before? How do you actually get Google to honour an exchange commitment? Is consumer court my only realistic option?

I was pumped to see that 30% off Pixel code in my email, and my wife has been getting more and more annoyed with her iPhone.
So I bought a Pixel Pro 11 XL for her and was going to trade her iPhone in because the value was pretty solid for the trade.

Box arrived the next day, but the box felt light. Asked the UPS driver to help me open it. Only the trade-in kit and the label for that was inside. Shipping info stated that both should be in there.

Immediately reached out to Google Store support who promptly denied, escalated & then denied again.

Things I did:

• Contacted Google again asking why that can't help me. I was told "The case does not meet the criteria for further action."
• Noted weight variance with pictures from when it was received by UPS to delivery. UPS won't help because I'm not the shipper. Google won't help, because Google.
• Filed a police report reporting the serial number in my local jurisdiction.
• Filed a complaint with the BBB (I know, but I'm desperate.)
  

I don't want to do a chargeback yet as my Google account is old and used for everything. My CC company knows the situation, and I have 60 days to do it.

Any other suggestions?

I currently have an old wall charger for my old Pixel 6 Pro that I purchased directly from Google at the same time I purchased my phone.

My beloved Pixel 6 Pro is unfortunately on its last legs after so many years of service and I was told by various repair shops (including a Google certified shop) that it's sadly beyond hope at this point so am looking at having to buy a new phone.

However, I was wondering if the newer phones released since the Pixel 6 era have seen any changes made to standards regarding charging or requirements or if I could still rely on my old wall charger for a new phone such as a Pixel 11 or am I looking at having to also buy a new wall charger for a new phone as well?

edit: I saw in another thread the codes were going to peoples spam folder. Searched for "subscriber in:spam" and found my 30% off hiding there.

I'm a AI Pro Google one subscriber and have bought a ton of crap off Google. They're sending targeted 30% off discounts to some people, unfortunately I'm not cool enough or whatever to get one. I'm on a pixel 9 pro they'll offer me $480 for it. I'd buy the 11 Pro 512GB storage one because paying money to go from 16GB of ram to 12GB is insulting.

I'm curious what the discounts around black Friday are gonna be as I wasn't blessed by the Google gods with a 30% discount. Am I better off waiting or taking the $150 discount I have now with the trade in? How much do they tend to discount around black Friday?

​

Hey everyone,

I'm using a Google Pixel 8 in India and having trouble installing an eSIM.

Here's what's happening:

- My phone shows an EID and IMEI when I dial "*#06#".

- I initiated an eSIM conversion request through Jio and received the QR code.

- I connect to Wi-Fi and scan the QR code through Settings → Network & internet → SIMs → Add SIM → Set up an eSIM.

- The phone starts loading for a while, but eventually shows this error:

“Can't set up eSIM. Something went wrong with your SIM. To fix the issue, contact your carrier.”

- My existing physical Jio SIM still has signal.

- I previously had trouble with Airtel's eSIM activation on the same phone, although that request had its own activation issues.

I'm trying to figure out whether this is a Pixel 8 software/eSIM issue, a carrier provisioning issue, or something else.

Has anyone with a Pixel 8 in India successfully installed a Jio eSIM? If you've encountered this error, what fixed it?

I'd prefer to avoid a factory reset or deleting my working physical SIM unless absolutely necessary.

Thanks!

Hello! I'm posting this on behalf of my mother.

We recently got her a Pixel 10a and she uses Phonak Audéo i90 hearing aids. They come with a answer call function which lets her answer, hang up and speak through the hearing aids. This will work initially, but almost every single day, sometimes multiple times a day, the hearing aids will be removed as a media device on the bluetooth list and the call function will no longer work.

Tapping to answer/hang up as well as hearing the call through the hearing aids just stops working altogether.

Things we have tried/checked, from what I remember:

• The phone is updated.
• All relevant apps are updated.
• Hearing aid firmware is updated.
• Turning bluetooth on and off again.
• Turning airplane mode on and off again.
• Restarting phone, both soft and hard.
• Swapped bluetooth power consumption from optimized to unrestricted.
• Forgetting and repairing the hearing aids.

The only thing that works, temporarily, is forgetting and repairing, or turning the hearing aids off and on again. But, it's never permenant and the problem will happen again, if not on the same day, the next day without fail. My mother will only end up finding out that they've disconnected again when she gets a phone call, which isn't ideal, because it means she struggles to hear the call clearly.

This used to be a problem on her previous phone, a Samsung Galaxy A35, but it was never THIS bad. It'd happen once every two weeks, maybe?

I'm going to try reaching out to Google directly, if possible, as well as Phonak, but I thought I might as well post here.

Any ideas would be greatly appreciated!

Just got a 10a yesterday and installed a case and screen protector. Today I got in the car and see that I can't use the screen protector with polarized sunglasses since it makes the screen too dim (and blueish green). I removed the screen protector and it looks perfectly clear and non-polarized when viewed with the sunglasses, just like the PIxel itself, but only when used in conjunction with each other is there an issue. I don't understand it, but this is a problem I have had in the recent past with another phone and screen protectors made in the past year. I have looked at the reviews of a number of 10a screen protectors on amazon, searching for "polarized," and many have this issue.

So, does anyone have a recently purchased screen protector, pixel 10a, and polarized sunglasses, and can recommend a brand of screen protector?

Has anyone ordered a pixel online from the google store, with a trade in, and dealt with a similar scenario as me?

• I ordered a pixel 11 and did a store pick up on 10/21.

• I selected the option to have my trade-in device returned to me if it does not match the quoted price.

• The return period for my new phone is 15 days, which means I have till 11/5 to return it.

• The trade in kit was shipped out, but won't arrive till 10/29. Assuming I mail my trade-in the same day, i doubt it will be received and evaluated before the 11/5 deadline.

I don't want this new phone if my trade in does not match its quoted price and is sent back to me, so I contacted support to see if I could get a return extension.

I contacted chat support 2 times.

• The 1st support person said no return extensions and recommend I just return the device now and cancel the order to risk being stuck with the new phone.

• The 2nd support person I spoke to said, "If your trade-in evaluation causes a delay beyond your return window, we can extend the return period for you." They then provided a case number and said "You can use this as our confirmation for the information I have recently provided."

I am unsure how to proceed and would appreciate hearing how similar situations were handled by others.

Is there any alternative video recording app that can improve video recording in P11 Pro?
I assume its more of software processing problem on these devices rather than an Hardware quality issue?

My Pixel 10 Pro has been experiencing some odd issues lately. AOD just turns off by itself after a few seconds and tap to wake doesn't work when it does that.

Screen also stays black during phone calls so my thinking is it's a proximity sensor issue but is there a way to diagnose this? Should I remove the screen protector?

Just wondering if this is possible? Got a Pixel 11 pro XL today and trying to set it up how my previous iPhone was

thank you in advance

Hi everyone,

I need some advice from you.

I recently did an exchange for an official Pixel case through the Google Store. After receiving the replacement, I sent the defective case back on time using Google's prepaid return label. Even inside my Google Store RMA portal, the return status clearly shows the blue checkmark for "Shipped". I also have the proof of shipping document with me.

Despite this, I started receiving warning emails claiming that the old case was never returned, and eventually, Google charged my payment method for the full price of the case.

After sending the case back, I changed the primary Gmail address of my Google Account. Note that it is still the exact same Google Account—when I log in with my new Gmail address, the order history and the RMA status page are right there in my account.

However, every single time I contact Google Support, they tell me to wait while they escalate the case to their specialist team. After a while, a support agent manually closes the ticket and sends me an email stating that I need to contact them from the Google Account and email address originally associated with the transaction.

Because the old Gmail address was replaced on the exact same account, their system seems unable to handle it, and the agents just close the ticket instead of checking my proof of shipment/delivery. Even after sending them screenshots that proofs that I did contact them with the right Google account, they send an email back with the same sentence.

Has anyone dealt with this before? How can I get someone at Google to actually look at the tracking and refund my money without closing my ticket?

My pixel 9 pro digitizer stopped working so i got the pixel 11 instead and now i keep thinking into issues where the digitizer doesn't work??? This time i couldn't use the phone but it would stop do the phone bright thing when you touch the screen so it was registering my touches but i couldn't power off or restart or do anything... Im pissed i have never had this issue before this will probably be my last pixel unless Google gets their sh*t together

I always thought that you could only get one YouTube trial, ever.

I got the email about using my Pixel benefits, and I was about to rant to the wall that I can't use the offered extended YouTube trial because I used it from a previous phone.

Learn about YouTube Premium trials & promotions

https://support.google.com/youtube/answer/10324204

YouTube Premium & Music Premium introductory trials
* Introductory trials are available to first-time members.
* Introductory trials are available to users who canceled a YouTube Premium, Music Premium, or Premium Lite membership at least 6 months ago.
* Only 1 trial is allowed per 12-month period.

YouTube Premium & Music Premium extended trials
* Sometimes, we offer an extended trial that may last longer than standard trial offers for new members.
* Extended trials are available to first-time members or 3 years after canceling your previous membership.
* Only 1 extended trial is allowed per 3 year period.

So after a few more months, I might be able to get the standard (14 day?) trial again.

But I think I can't use the extended 6-month trial from the Pixel. Close, but no cigar.

I had a Pixel 9 Pro Fold from launch day that was eventually upgraded to a 10 Pro Fold due to the 9 Pro Fold batteries issues and I recently traded it in for an 11 Pro.

I honestly can't say that I really miss the Fold right now. I just wasn't using the inner screen enough for things that actually needed the larger screen and I was also getting tired of the extra bulk of the Fold. I originally thought that I'd use it more (inner screen) for work, but the on screen keyboard kind of got in the way too much. And let's face it, I was also drawn in by the "wow factor" of a folding phone.

So that being said, has anyone done the same and when the newness of their new phone wore off, felt or realized they needed or better enjoyed the Fold and wished they hadn't gotten rid of it?

My Pixel 7 volume button fell out and not fixing but fitting well in position any solution?

What the title says.

This is such a serious problem actually, I thought I was sleeping through it but there's no way, I set 5 alarms

Tl:dr: frequent crashes and stuck in bootloader

I have been using pixel 6 for about a year without any issues but randomly about 2 months or so from now my mobile randomly shut down. At first I thought it was due to no battery; however, even after putting it in charge there was no response. No power button or holding volume button was working but the device was heating up while charging so I knew that it was functioning. I eventually managed to turn it back and but the moment it opened I saw a glitch line and it shut down again on its own. From then it will shut down on its own every now and then, get stuck in bootloader and refuse to move on from Google symbol until I force shut down it, the time period it works for varies randomly, there is no pattern or any solution I could find online. Sm1 I know faced the same problem and when they took it to the technician, they said that it was a charging ic problem caused due to charging with different chargers as pixel is a delicate mobile. But I doubt this is the case, I think there is some other problem maybe a hardware issue ig. If an1 knows what might help pls let me know.

Ive tried to share my location with more than one person but even though i choose the, "Until I Stop Sharing" button i still get a link that only offers fo share for 24 hours. Anyone know a solution?

After having the Pixel 11 Pro for a month, I suddenly stopped receiving the Gemini daily brief. Which is unfortunate because I actually found it useful! When I go into the app to manually find it, it says "we'll send your first brief tomorrow" as if I've never used the feature before, but it still never comes. Thoughts on getting it back?

Hi everyone,

I'm a long-time Pixel user (owned Pixel 2, Pixel 6, and now Pixel 8). I bought my Pixel 8 while visiting Taiwan as it wasn't available in Poland at the time. Now, the display in my phone broke, and it turned out it is the known display defect covered under Google’s official Pixel 8 Extended Repair Program.

Now that Pixel devices are officially supported and sold in Poland, I reached out to local support. However, they rejected repairing it under the Extended Repair Program simply because the device was purchased in Taiwan, claiming "regional hardware discrepancies" and "system limitations."

I checked and it looks like the screen module is technically identical across global variants, and EU Google service centers definitely have the required display parts. The Customer Service told me to send my phone back to Taiwan for a recognized global manufacturing flaw. But this is unreasonable - especially given the carbon footprint and logistics involved, time without a phone and costs. Local support refused to escalate the case to Tier 2 or a Supervisor.

Has anyone successfully obtained a Cross-Region RMA / Courtesy Repair Exception for the Pixel 8 display program?

Tagging u/PixelCommunity in hopes someone from the Google team can take a second look at my case.