I have half of my PFL benefit remaining, and it has been almost a month since I’ve received a payment. I am taking some PTO (8 hours a week) to help cover my health insurance while I’m on paternity leave and so I have to submit the continued claim certification form.
They sent me the form for the first two weeks right away, and those weeks were paid out within a week from submitting the form online. I received another certification form for my third week and submitted it promptly. That was 3 weeks ago now and I’ve not received any payment, communication, or updates of any kind. I’ve also not received any new certification forms.
There is no update in the payment status part of the portal, but I have a receipt number for the form that was uploaded so I know it went through. Previously I was able to send a secure message through the portal on the AskEDD page by going to the Paid Family Leave > Miscellaneous Inquiry page, but it seems that option has since been removed. I can’t get through to anyone on the phone (I’m sure that surprises no one).
Is anyone else experiencing delays in payment like this? Should I continue waiting in hopes that it works itself out, or is it best to take action by either going in person to the office or paying for the robo call service? I can’t stretch funds for now but will be in some trouble soon here if this doesn’t get worked out. Looking for advice!
TLDR: My claim was processing as expected but it’s now been almost a month since my last payment with no communication about what could be happening.