Hi everyone,
I want to share my ongoing experience with HitBTC in case it helps others or puts pressure on the exchange to finally respond.
Timeline:
· August 28, 2026 — submitted all requested KYC documents.
· September 7, 2026, 11:18 — reply #1: "We are currently conducting a comprehensive regulatory framework review in relation to the account."
· September 14, 2026, 13:59 — reply #2: identical text, word for word.
· September 24, 2026, 11:25 — reply #3: identical text again, word for word.
· October 5, 2026 — I filed a formal complaint. Instead of attaching it to my existing ticket, the system automatically created a new ticket #1673898 and sent another generic auto-acknowledgement: "we've received your request."
· October 16, 2026 — I can no longer even log in. The site shows a geo-block error: "You are trying to log in using an IP address from a restricted region. HitBTC does not provide its services in this region."
Key facts:
· HitBTC's own published KYC policy states verification takes up to 3 business days.
· It has now been 57+ days.
· Four responses received — all automated templates, zero substantive information.
· No specific document requests, no explanation, no timeframe, no access to funds.
· When I asked direct questions, I received the same template again.
What I've tried:
· Multiple replies within the original ticket #1671219.
· A formal complaint submitted on October 5.
· Escalation via support@hitbtc.com and compliance@hitbtc.com.
All attempts have resulted in the same automated responses or ticket fragmentation.
What I'm asking:
Has anyone else experienced prolonged KYC reviews or fund freezes with HitBTC? If so, did anything eventually help — public pressure, regulators, legal action?
I'm documenting everything with screenshots (available on request) and will proceed with formal complaints to consumer protection and financial regulators if this isn't resolved.
Any advice or shared experiences would be appreciated.
Ticket numbers: #1671219 (primary), #1673898 (auto-created duplicate)