Hoping someone from Killer Instinct or someone who's been through their warranty process might be able to help me out.
I purchased a Fuel 415 last September and unfortunately struggled with inconsistent accuracy right out of the box. After having trouble getting reliable groups, we ended up shelving it for the remainder of the season.
Fast forward to this year, and the same accuracy issues were immediately present. I've spent the last couple of weeks troubleshooting, trying to get everything dialed in for deer season.
I initially suspected the factory scope and attempted to contact Killer Instinct for assistance. With hunting season already underway, I decided to purchase an aftermarket scope rather than wait on a warranty replacement.
Unfortunately, while sighting in the new scope, I discovered that one of the limbs had developed some pretty significant cracks and splintering. This crossbow has seen very little use, so it was definitely disappointing to find.
I've submitted the product registration twice but haven't received confirmation. I also opened warranty ticket and left a voicemail with customer support. So far, I haven't been able to connect with anyone.
I understand companies get busy, especially during hunting season, and I'm not looking to bash anyone. I'm just hoping to get some assistance resolving this before I lose any more of the season.
If anyone from Killer Instinct happens to see this, I'd really appreciate some help getting pointed in the right direction. I'd love to get this resolved and get back in the woods.
Has anyone else had a similar issue or had experience with their warranty process?