I tried switching from Cricket to another carrier because I believed my phone was unlocked. It wasn't unlocked and I wasn't able to switch carriers. I contacted the new carrier and got an account reference number and transfer pin to switch back to Cricket. I went to the Cricket store and they told me I'm in limbo at the moment and it will be 1 week minimum before I can switch back to Cricket but it might be faster if I called the customer service number. I called, the representative didn't seem to know what to do, said she was going to talk to a supervisor and hung up.

Has anyone else dealt with something like this? Any idea when I'll be able to use my phone again?

Husband is a Cricket customer and he needs a new phone. If I buy this Walmart deal which is half the price of the phone alone, put service in my name then after the month of service runs out can we switch his service to the A17 5G? If so how do we go about doing it?