r/ClubPilates • u/Glum-Huckleberry-159 • 1h ago
Vent Unfortunately saw the real side of Club Pilates
I was a member of a NYC studio, but my husband and I had to move away for the summer into fall. I decided to sign up for the unlimited membership that let me studio hop, since we were going to be a bit all over the place due to family things.
I ended up getting my own reformer set up at our home, so I no longer needed the unlimited membership and wanted to pause it until I was sure on when I'd be back in the city. On 8/6, I put my membership on a freeze for the following three months.
On 9/6, I woke up to a full membership charge from Club Pilates. I emailed to ask what happened, since my membership was supposed to be frozen. They had made a mistake, but when I asked for a refund, I was denied because it wasn’t “in company policy.” How does this make ANY sense?
SO I disputed the charge and lost because Club Pilates, aka “ClubReady,” made it seem like I was disputing a charge because I had canceled my membership. My cancellation happened later and was not the reason for my dispute. I was disputing being charged while my membership was supposed to be on a FREEZE.
I am just super frustrated. I had been a member of Club Pilates for a long time now and never had any bad experiences – I had always assumed they'd be shady at some point but just incredibly frustrated at how this is being handled.